Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Newbie First year in service


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-19-2012, 07:32 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default Newbie First year in service

Hi my name is Ken and live in northern OHIO. Well here we go, my first year in business and hope the customers start calling. I think I am ready for it. I got my equipment, trailer decaled, door hangers printed, business cards printed, ad in local newspaper, eager to get started. This site has been great for information and has helped to get me knowledge to get everything going. I did take the Lawn Business School through this site which was a great help. My web site is up with stage one complete, check it out and feedback would be appreciated: www.yourscapelawn.com.

A couple of questions:

What are common questions customers ask when you get a call?

What are good questions to ask them?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-19-2012, 09:02 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sounds like you have a good plan so far. As for what customers as, be prepaired for anything haha. On a serious note though I get 'How much will that cost' alot or "Can you bid this". I always ask a new customer how they found out about me. This will give you a chance to figure out which marketing plan is working the best.

Good Luck in your first season. Its my real first season on my own so me and you will be running into the same speed bumps i assume. This foroum is great if you ever have a qustion just ask there alot of good guys here who will answer it for you.

Cashin H&P
Reply With Quote
  #3  
Old 02-19-2012, 09:14 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

They will ask "How much do you charge?"

Heh. As if there's a flat rate or something.




Last season was my first full season. I set up a form to use for incoming calls because I often found myself forgetting to ask certain questions.
(Not set up this way, it was just easier to type it like this)
Quote:
Date:
Time:
Phone Call/Voicemail/Email (circle one)

Name:
Phone:
Best time to call:
Email:
Address:
Describe House: (My GPS tell me I've arrived about 6 homes before/after so it's nice to know what to look for)

I have a box where I note that I've made a return:
Call/VM/Email
Date/time I returned call/message:
Notes: (what I left as a message to them)

Type of estimate:
Mowing (Weekly/Biweekly/Once)
Hedges
Mulch
Cleanup
Snow
Other

Estimate Scheduled on M T W TH F S (date):
Estimate Completed - Date:
Price Quoted:

Space for notes...

First Cut on:

Ask anything that is pertinent to how you work. A few random thoughts...

I work alone and my mower weighs 84lbs, so I don't mow yards that require a mower be carried up steps to get to it.
"Is the lawn accessible without going up steps" is something I routinely ask for calls coming from the "city", but otherwise, I don't usually ask.

"Do you have a dog?"
How you handle that is up to you, but you should know up front, so you can either make arrangements for the owner to clean up ahead of time, or factor in an extra charge for having to deal with mowing a yard with crap in it.

"Will anyone be home when I stop by?"
No surprises for anyone that way and it's always nice to meet in person to discuss if possible.

"For my marketing purposes, may I ask where you got my contact info?"
I don't always ask, but if you're advertising, it's always nice to know what's working for you.

Ask if they have used other services in the past. Many who have will freely share why they dropped them, giving you some insight into the client's state of mind.

Some questions can wait until after you've seen the property. Any question asked and answered gives you an edge in how you decide on pricing and more.
Sometimes the answers tell you to say "Thanks, but I'll have to pass".
Reply With Quote
  #4  
Old 02-19-2012, 10:05 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default

Thanks guys for the responses. Hedgemaster, I like the idea of the form to keep organized also if you donít get the bid this year I am sure you can use it for marketing if you do mailings, since you know that customer uses a service. What are some good signs of a pain in an a** customer or difficult yard?
Reply With Quote
  #5  
Old 02-19-2012, 10:34 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by yourscape View Post
Thanks guys for the responses. Hedgemaster, I like the idea of the form to keep organized also if you donít get the bid this year I am sure you can use it for marketing if you do mailings, since you know that customer uses a service. What are some good signs of a pain in an a** customer or difficult yard?

If you hear the words "I'm on a fixed income" it's not gonna be good.


If they have kids, there may be playground equipment to slow you down or toys hidden in the grass for you to hit with your freshly sharpened blade.

Solar lights. Just wait - you'll see.
Reply With Quote
  #6  
Old 02-20-2012, 06:34 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default

Quote:
If they have kids, there may be playground equipment to slow you down or toys hidden in the grass for you to hit with your freshly sharpened blade.

Solar lights. Just wait - you'll see.
"Do you charge extra for moving of equipment on property?"
Reply With Quote
  #7  
Old 02-20-2012, 07:09 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
"Do you charge extra for moving of equipment on property?"
Well, I'll move a lawn chair or two, but I'm not moving a whole patio set without factoring it into the pricing.
I would never say "It's $5 more for me to move things" I'd just figure that into the quote.

I don't have any clients that have items out that I must move, but I have one with a swing set that's a pain because it takes so much time to mow and trim around.

Trees are the same way - they slow you down - especially if there are low-hanging branches or if they have roots that protrude into the lawn.
Reply With Quote
  #8  
Old 02-21-2012, 02:38 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by yourscape View Post
What are some good signs of a pain in an a** customer or difficult yard?


Reply With Quote
Reply

Bookmarks

Tags
customer questions

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
newbie ukcats Starting a lawn care business. 4 08-28-2009 10:50 PM
another newbie ajt22 Introduce Yourself 10 01-25-2008 04:20 PM
newbie defjef77 Introduce Yourself 6 03-09-2007 07:11 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 06:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
Yesterday 11:48 PM
by ExtremeLawncareServices
7 174
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Yesterday 06:32 PM
by Northwoods Outdoors
58 6,642
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 06:24 PM
by Northwoods Outdoors
22 1,244
This sucks...
Matther777
Yesterday 04:56 PM
Yesterday 04:56 PM
by Matther777
0 31
Hello from upstate NY!
A&MLawn&Snow
Yesterday 11:19 AM
Yesterday 04:10 PM
by Sprinkler Buddy
2 71
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
Yesterday 01:16 PM
by Steve
9 319
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 844
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 158
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 505
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 309
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-16-2014 10:43 PM
by SGL1
6 365
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,141
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 4,797
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,026
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 719
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 325
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 343
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-15-2014 02:31 PM
by Steve
1 308
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 344
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,042
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 814
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 943
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 313
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 185
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,729
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 554
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,203
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 724
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,967
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,219
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 741
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,469
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 953
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,553
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 441
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,189
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,242
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 649
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 930
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,721
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,016
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 622
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 574
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 663
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 677
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 937
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 1,002
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 910
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 908
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 823
» Popular Tags
4wd apartment complex auger birdscaping blades charge christmas lighting collections credit card processing customers decorating ditches exmark ferris first truck fundraiser georgia gopherhaul grass gravely growing a lawn care business holiday lighting how much to charge how to bid husqvarna john deere quik trac kansas city kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing mulch estimate new and restored landscapes new buisness past due podcast promotion pto redmax rotating running a business savannah scag season seo small engine repair snow sprayer starting a business start up lawn care business stihl top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:22 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:22 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy