Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Very Angry


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-08-2012, 04:06 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Very Angry

So a client owes me money for 'lawn maintenance'.

He owes money for work done in September and October, 2011.

I believed that he'd be good for it, has been a client for awhile. Then after shoveling his walkway a few times, I said to myself, "No. Not anymore".

I reminded him several times the amount he owes, and he's always been "busy".

Of all days, he makes a phone call. It's February, and winter had started a long time ago. Makes you think...

If he was 'normal' he would think like this;

My guy isn't shoveling my property.
1. Do I owe him money?
2. Do I owe him money?
3 Do I owe him money?
but no, he thinks like this;
1. Did he forget about me?
2. What awful service, very unreliable.
3. Isn't him knowing that I have the money enough?

Anyway, I gave up on this client. Didn't even bother to answer the phone. I just listened to his message;

"I guess you give up on all of your clients. You do know my father is dying...".


Then the classic;

"I have a check for you"

^ you know, the line he's told me exactly 5 times already...


-

Wow. Doesn't that just get under your skin?

-

It gets better.... This client is one of those kind you just can't avoid. We live so close to each other things are going to get extremely awkward. I hate this, I hate it with a passion. WHY do clients do this? WHY do they cause me these problems? Friggen heck, I just don't get it....

Last edited by CHEESE2009; 02-08-2012 at 04:09 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-08-2012, 05:42 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
you are to nice, two months of mowing with no pay, no way. I would not feel bad dropping him. Do you think he would go to work that long not getting paid?

I had someone signing up for plowing this year that got mad because my contract has a payment do in ten days or pay 15% fee every 30 days. I told her " I have to plow on time so I need you to pay on time, fare right?" She said yes and signed the contact
Reply With Quote
  #3  
Old 02-08-2012, 06:41 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

Ya Scott
Your way to soft
Miss one payment with me and I don't mow till I have cash in hand.
No pay No credit
No Money No Mow.
Reply With Quote
  #4  
Old 02-08-2012, 07:35 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Well nearing the end of the season, I have had a few bumps on my end that ended up with me making poor decisions. You get so busy sometimes you ignore things and just 'get them done'.

My guy had left me, so I was swamped with work that I was constantly stressing over, I didn't even bother checking who owes what, I just wanted the season to end. I was more concerned about next/2012 season, and finishing the season with good quality while being a man short.

I wasn't going to bother him, I figured he'd most likely pay at the end of the month like usual, I never had a problem with him where I needed to ask for money in advance. I basically made an exception for him.

Once September ended, I decided he needs to pay up. His reaction, "Not a problem, I will have a check ready for you the next time you show up!". <**- trickery, yet he kept his word last time!

^ been there before, and he was trustworthy about having his payment ready in the past. I did the job before I bothered to ring the bell, because I really don't like to chit chat until my work is complete. The last thing I wanted was to have a conversation.

Regardless, we all have those original clients who we've grown to trust and forcing new policy on them just seems like a bad idea.

FACT;

Only 19% of my clients have remained trustworthy over the years. Meaning that the majority of my clients have slacked off with their payments, or have actually tried to rip me off in one way or another.

Imagine for years that a client has always paid on time, every time. Then suddenly one year they start to pay when they want... It's hard to scold them, but it goes to show you that you have no real choice, they are most likely trying to see what they can get away with. Then they kill you in your sleep...


That last part isn't true... yet.

Last edited by CHEESE2009; 02-08-2012 at 07:38 PM.
Reply With Quote
  #5  
Old 02-08-2012, 08:01 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

What about sending out a letter thanking your customers for last year and work in what they can do to keep cost down for both of you AKA pay your bill
Reply With Quote
  #6  
Old 02-08-2012, 08:48 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
What about sending out a letter thanking your customers for last year and work in what they can do to keep cost down for both of you AKA pay your bill
Nah, this season coming up they will have to sign a contract and send it back to me with 3 post-dated checks for the entire season.

Problem solved. LOL

Catch an all new season premiere of, "P.I.T.A: Lawn Service", the stakes are higher, the clients are cheaper, and as usual, nobody knows what's going on!
Reply With Quote
  #7  
Old 02-08-2012, 09:01 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I thought you had an alter ego that now handled customer issues and complaints ? Use him and get paid !
I cant figure out how to ask about "My guy had left me " and "I have had a few bumps on my end " .I will just leave it like that .
Keep Smiling Cheese !
Reply With Quote
  #8  
Old 02-08-2012, 09:59 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!!!

I don't care about the owed money anymore. It's nothing major, it's actually just nice to be able to be the one person in my area to offer this specific service, and for him to be miserable without it... AHAHAHAAHA!

Feels good.

Now when spring comes along, I'll most likely raise my price for him, by a lot. He will say, "it's unreasonable". I will say, "I like cats, water is wet"... it'll totally throw him off guard, and then he will see how it feels to be completely confused and helpless.

Then I will slowly walk back to my truck, facing him while making farm animal sound effects.

....
Reply With Quote
  #9  
Old 02-09-2012, 02:43 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

It does amaze me the issues posted on here over collection, it seems some customers do not value the service which is beyond me, when I buy gas, beer, groceries etc. they don't seem to wait for payment, I have always run my business(s) the same way, I have to eat and I have bills to pay.

I always make it clear from the start how payment is going to work and it's always in writing or email before we even start.

Maybe sometimes we are so hungry for new business we break the basic business rules, you will go under with receivables.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 02-09-2012, 02:09 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Maybe sometimes we are so hungry for new business we break the basic business rules, you will go under with receivables.
Andy that is a real good point and I think it happens quite a bit. I also wonder if part of the problem is that customers are just accustomed to this kind of billing in this industry.

Maybe it is a mixture of both?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
so ANGRY! CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 6 11-17-2011 10:54 AM
Feeling Extremely Angry CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 07-08-2009 04:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Today 11:27 AM
by mattthelawnguy
10 366
Big mowing job
Bradcook21
07-30-2015 03:57 PM
Yesterday 01:16 PM
by Bradcook21
6 119
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 12:29 PM
by Steve
1,227 401,285
Hello Everybody
budspop
07-30-2015 11:42 AM
Yesterday 12:28 PM
by Steve
1 48
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Yesterday 11:34 AM
by googus
9 575
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 126
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 236
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 216
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 223
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 379
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 216
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 761
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,941
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 372
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,435
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,413
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,477
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 314
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 438
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 328
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 350
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,736
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,684
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,490
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 351
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 300
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 476
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,481
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bush collections contract help curb appeal services deliquentaccounts design door hangers employee problems equipment dealer equipment rental facebook financials flyers foreman free advertising free lawn care google growing a lawn care business hiring how to husqvarna hydro increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business per hour charge plowing pricing profit on employee quickbooks roundup scag secrets to landscaping shell shreaded small engine repair snow plowing solo solo backpack sprayer sq ft square foot swzt tree tree pics walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:42 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:42 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy