Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Zombie = Me


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 12-30-2011, 01:41 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I believe that it's because I really want to avoid being bombarded with complaints,
How have the amount of complaints or the way the complaints are dealt with differed at all with the snow shoveling service you are being hired as a sub contractor to perform?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 12-30-2011, 02:21 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
How have the amount of complaints or the way the complaints are dealt with differed at all with the snow shoveling service you are being hired as a sub contractor to perform?
They are very understanding. We both know 99% of phone calls are b.s, and we both have a similar standard for the work we do.

I got a call the other day saying, "xx says their walkway wasn't done?"

I said, "It's done".

they said, "ok".

Regardless, I don't want to take any chances. I know how frustrating phone calls can be, so even if I'm not the one who answers directly to the customer I have to keep the person who does in mind. It's refreshing not having to deal with the phone calls, it's truly AMAZING. I get a lot of respect from the other company, over any client. Odd, eh?
Reply With Quote
  #13  
Old 01-02-2012, 01:10 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Very interesting. So ultimately, do they handle the calls differently than you would? If someone calls to complain, does anyone have to pay a service visit or do they feel out the call to see if it is b.s. or not?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 02-06-2012, 03:45 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

why dont you use a snowblower I can use one all day and not get tired. I know not good on steps... but to do some of the work it may help
Reply With Quote
  #15  
Old 02-06-2012, 04:43 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Very interesting. So ultimately, do they handle the calls differently than you would? If someone calls to complain, does anyone have to pay a service visit or do they feel out the call to see if it is b.s. or not?
Well they have been in business for a very long time. They are fully aware that clients are almost always dishonest. When you have a lot of customers, and only a very small percentage of them complain, it's kind of obvious to say that they're just being silly.

I offered to take photographs of the properties that we've received complaints from. The work is always done, but the client(s) I suppose get bored, and that's something we cannot control.

When the company I'm assisting gets a complaint, they email me asking if I had done the work. Most times I say, "It's done", and I also warn them about what the client is like if I have ever met them, just so the receptionists gets an idea of who she's speaking too over the phone.

Other than that, I will volunteer to go and check out a property I may have missed. Doing hundreds of walkways, it's hard to remember each one. If the the work has been done, I snap a picture and the company I'm assisting can use it to defend themselves.

In a way, I suppose we look out for each other.


-

@willshome

We don't use snow blowers because they are inefficient. We are two guys who jump out of a truck and tackle the work in no time at all. The only way we can have shorter days, is if we remove all the stop signs in town. LOL.

But honesty, a snow blower would take us a lot more time to use. We mostly do stairs anyway, so it would just be a burden. For the ones we could use a snow blower on, we'd still end up having to grab our shovels for the most part.

These are what most of them look like;

Attached Images
File Type: jpg walkways.jpg (30.3 KB, 2 views)
Reply With Quote
  #16  
Old 02-06-2012, 05:21 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Now i see why you can't find anyone to work for you, they take one look at the job and run for the hills
Reply With Quote
  #17  
Old 02-07-2012, 01:51 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Scott,

When you show up to the jobs with such walkways and stairs, how long does it take you to clear them on average?

Do you ever play around with using a leaf blower on them to remove the snow or does it get too thick and heavy?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 02-09-2012, 10:50 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 38
Posts: 199
Rep Power: 7
psparaco is on a distinguished road
Default

I feel your pain Scott. So far this winter we have received 1 inch of snow total , 1/8" of ice total and thats it. average day time temps since december 1st has been 40-60. night time temps 20-40. any storms came in the form of rain. the ground hasnt even frozen solid yet and probably won't. a typical winter is usually 20 inches on average for the year. but I am soo hoping for an early lawn season. Scheduled start date is april 1st but hoping for as early as March 18th. got my fingers crossed.
Reply With Quote
  #19  
Old 02-09-2012, 11:42 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

When you show up to the jobs with such walkways and stairs, how long does it take you to clear them on average?

Do you ever play around with using a leaf blower on them to remove the snow or does it get too thick and heavy?
Nah, I leaf blower wouldn't be able to move anything unfortunately, would be cool. By the time were 1/3 in the route, the snow becomes solid.

As for how long it takes, we've kind of built a system so we're pretty fast.

Basically, we shovel our way up the stairs, and then back down again. Shoveling up the stairs means we shovel the snow to one side of a staircase, then on the way down we bring all of the snow down onto a path, then throw it onto the lawn or driveway depending on if the tractors have arrived yet.

If you don't have the right mind set, it'll be a long job. You really need to 'attack' the snow and know how to shovel different types of snow.

So our system is basically;

Person 1 goes ahead, and works their way up the stairs, pushing the snow to the right/left, and then works their way down the stairs dragging the snow with them.

Person 2 clears the main path, and helps to clear the snow that Person 1 has pushed down the staircases.

... I really wish I could make a video to demonstrate some shoveling tips/handling, I've got loads of them.

... Person 1 will actually do a fast job to clear the edges of the path, on the way up.. To avoid wasting time, having snow fall onto other steps... bla bla bla, this makes no sense unless I show you LMAO.. dammit.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
Today 04:31 PM
by biglee
16 441
WARNING! Especially to...
SC93
Today 12:05 PM
Today 01:29 PM
by SC93
2 46
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Today 11:23 AM
by joshlawncare
22 795
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
Today 11:07 AM
by avetslawncare
25 5,483
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Today 09:21 AM
by KJ90
8 862
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
Today 05:26 AM
by RSE
22 876
color fliers?
holymoly
Yesterday 02:32 PM
Yesterday 11:10 PM
by SC93
1 55
lawn care business...
holymoly
Yesterday 02:56 PM
Yesterday 08:18 PM
by holymoly
1 76
Hustler Raptor
SGL1
04-13-2015 09:27 PM
Yesterday 07:53 AM
by SGL1
15 377
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 249
Could be great news for...
SC93
04-14-2015 11:06 PM
04-17-2015 08:58 PM
by SC93
10 309
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
04-17-2015 08:40 PM
by ExtremeLawncareServices
53 4,976
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 398
weed
avetslawncare
04-16-2015 07:56 PM
04-17-2015 07:59 PM
by avetslawncare
3 123
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 86
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 447
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 413
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,228
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 137
quick pic
joshlawncare
04-14-2015 07:49 PM
04-16-2015 03:38 PM
by Steve
3 192
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 7,933
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 142
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 165
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,165
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 385
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 187
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 222
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 460
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 193
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 392
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 217
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 331
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 828
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 278
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 3,895
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-10-2015 12:05 PM
by Just for Cuts
45 2,112
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 474
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,191
Shopping Centers
avetslawncare
04-07-2015 07:16 PM
04-10-2015 11:27 AM
by Steve
7 378
Leaf Vac's?
ABurlison
11-07-2007 10:18 PM
04-10-2015 06:12 AM
by RSE
14 5,693
Grass and Leaf vacuum
captain200
04-07-2015 07:05 PM
04-10-2015 06:02 AM
by RSE
4 336
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
04-10-2015 06:00 AM
by Dan Tanner
19 942
I have a great idea!
biglee
04-05-2015 06:20 PM
04-09-2015 12:54 PM
by Steve
4 392
lawn care school
kevinburch48
04-09-2015 09:13 AM
04-09-2015 11:27 AM
by Steve
1 247
What do you suggest?
Growing Green
09-20-2011 09:56 AM
04-08-2015 03:09 PM
by Steve
8 3,120
Survey
Ducke
09-20-2011 07:27 PM
04-07-2015 11:33 PM
by SGL1
12 3,441
DOT Number
acrajchel
03-20-2015 05:56 PM
04-07-2015 10:55 PM
by SGL1
14 1,260
Avoiding Clients
CHEESE2009
09-08-2011 10:58 PM
04-07-2015 06:05 PM
by GLAN
24 6,403
Mass/New Hampshire...
jcurr33
04-06-2015 09:48 PM
04-07-2015 04:19 PM
by jcurr33
2 287
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
04-07-2015 05:19 AM
by Chilehead
9 819
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:41 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:41 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy