Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

ANNOYED: Ring Ring


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-22-2012, 03:15 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Post ANNOYED: Ring Ring

The phone has always been a major annoyance to me, considering I am stuck with clients who treat me as if I were a care center for the lonely.

"scrub my arm pits good, and salt my walkway too"

My phone has been waking me up every day for the past week.

Why?

I am a subcontractor for another company, they give me a list of properties that need shoveling done, and my duties include nothing more than to shovel.

pictured above: the only thing I do during the winter

Apparently, one client had called the company I am subbing for to have some 'salting' work done for his walkway/driveway. This company made the decision to give the client my phone number, which would soon ruin my winter.

I accepted the clients request to salt his walkway, as I had thought it would be a one time thing, and the client had also caught me off guard. The day I arrived, I had to stand through what felt like eternity as the client would describe in great detail how he would like for the salt placed down, as if he were writing a sex novel. It didn't matter, because as soon as he went inside I did the ol' toss around the salt until things look right method.

ANYWAY, when I was finished salting like a champion, I ventured back towards home. The client had instantly called complaining that I didn't tell him that I was finished salting. I found this to be kind of obsessive, and creepy to some degree. I suppose he would have liked for me to read him a bed time story after changing his diaper.


"are we going for ice cream now?"

Quote:
The facts:

It took forever for me to actually get the work done, the client does not shut up.

I was told over the phone that he wanted his walkway salted, when I had arrived it soon became, "walkway & driveway".

Anyway, I have now once again refused to answer my phone, just like during the summer season. This old man can find someone else to sprinkle fairy dust on his property because I don't have the patience to be treated as some lonely guys wife.

I have already received a call with him saying, "the bucket I put the salt in on my walkway has frozen to the ground", this is probably the least interesting thing a person could hear. My response, "kick it".

What could be worse?

The company I am subbing for is continuously calling me, on behalf of this one client who I refuse to answer from. Making it difficult for me to answer my phone for them.

What am I gonna do?

I will most likely be writing an email to the company I am subbing for, explaining that I am not interested in salting.


"I HATE YOUR FACES!"

Last edited by CHEESE2009; 01-22-2012 at 03:23 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-23-2012, 08:18 AM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 4
TiedemanLLC is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I have run into a lot of clients like this in the past. Normally I am pleasant as possible and be honest about everything. I ask them direct questions and need exact answers. It can sometimes be a pain, but also some of these clients are lonely and just want someone to talk to, or someone to complain too.

This is what I do:

1) "What is it exactly that you need done today Mr. Smith?"
A) After they answer this I then explain to them that their way may be good, but my way may be better.

2) They like to talk
A) I explain to them up front "Mr. Smith, what can we get for you today. I am pressed a little bit in time, and I need to get to Ms. Salleys down the street because I am behind schedule today (I am actually not behind schedule, I just say this as an excuse to move along quickly)."

3) I make sure to always tell them this.
A) "Ok, if there isn't anything else that needs to be done I am just going to finish up, and I will be on my way, unless you want me to knock on the door afterwards" This basically gives you an out, but at the same time giving them an option so they don't feel like they are being brushed aside.
Reply With Quote
  #3  
Old 01-23-2012, 01:26 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,231
Rep Power: 10
Steve has disabled reputation
Default

Scott,

What was your view on them giving their customer, your phone number? Was there anything about doing that in their agreement with you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 01-25-2012, 10:22 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

What was your view on them giving their customer, your phone number? Was there anything about doing that in their agreement with you?
There was no agreement that I would be doing any salting work for them. I suppose they assumed that I would want the work for myself, so they referred me. I am pretty upset about the referral, but I can see how it was a mistake.

I would have liked to know ahead of time, or the chance to say no thanks.
Reply With Quote
  #5  
Old 01-25-2012, 11:26 AM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 6
shadrach is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
There was no agreement that I would be doing any salting work for them. I suppose they assumed that I would want the work for myself, so they referred me. I am pretty upset about the referral, but I can see how it was a mistake.

Maybe they already knew client was a PITA & was trying to pawn them off on you.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ring Lawn Care Stillwater MN ringahding1 Introduce Yourself 35 11-24-2011 09:04 AM
New Site Ring - Web sites needed lawncat88 Search Engine Optimization and Website Design Discussions. 3 06-21-2006 03:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Smoked my first belt!
SGL1
Yesterday 08:46 PM
Today 03:25 AM
by ExtremeLawncareServices
1 18
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Today 03:18 AM
by ExtremeLawncareServices
57 5,043
landscape insurance
clarkslawn
03-30-2015 10:14 PM
Yesterday 10:02 PM
by SGL1
4 352
color fliers?
holymoly
04-18-2015 02:32 PM
Yesterday 09:40 PM
by avetslawncare
9 163
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
Yesterday 08:41 PM
by SGL1
11 190
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
Yesterday 08:20 PM
by avetslawncare
27 5,558
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
Yesterday 08:00 PM
by avetslawncare
48 2,201
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Yesterday 07:44 PM
by avetslawncare
24 860
Could be great news for...
SC93
04-14-2015 11:06 PM
Yesterday 03:45 PM
by SC93
12 370
lawn care business...
holymoly
04-18-2015 02:56 PM
Yesterday 02:24 PM
by Steve
2 129
weed
avetslawncare
04-16-2015 07:56 PM
Yesterday 01:08 PM
by Steve
4 170
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 507
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 908
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 922
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 428
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 296
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 444
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 123
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 482
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 452
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,268
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 166
quick pic
joshlawncare
04-14-2015 07:49 PM
04-16-2015 03:38 PM
by Steve
3 225
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 7,961
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 175
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 194
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,191
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 487
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 219
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 255
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 485
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 218
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 432
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 248
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 362
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 866
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 298
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 3,925
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 508
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,226
Shopping Centers
avetslawncare
04-07-2015 07:16 PM
04-10-2015 11:27 AM
by Steve
7 413
Leaf Vac's?
ABurlison
11-07-2007 10:18 PM
04-10-2015 06:12 AM
by RSE
14 5,731
Grass and Leaf vacuum
captain200
04-07-2015 07:05 PM
04-10-2015 06:02 AM
by RSE
4 374
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
04-10-2015 06:00 AM
by Dan Tanner
19 975
I have a great idea!
biglee
04-05-2015 06:20 PM
04-09-2015 12:54 PM
by Steve
4 419
lawn care school
kevinburch48
04-09-2015 09:13 AM
04-09-2015 11:27 AM
by Steve
1 275
What do you suggest?
Growing Green
09-20-2011 09:56 AM
04-08-2015 03:09 PM
by Steve
8 3,151
Survey
Ducke
09-20-2011 07:27 PM
04-07-2015 11:33 PM
by SGL1
12 3,466
DOT Number
acrajchel
03-20-2015 05:56 PM
04-07-2015 10:55 PM
by SGL1
14 1,289
Avoiding Clients
CHEESE2009
09-08-2011 10:58 PM
04-07-2015 06:05 PM
by GLAN
24 6,439
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:20 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:20 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy