Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Sleeping and Phone Calls


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2012, 12:37 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Exclamation Sleeping and Phone Calls

You know when you're still sleeping, but you get one of those important phone calls that you answer before you get a chance to make sense of everything?

How do you guys handle it? LOL.
:::::

Me: Hello?

Guy: I heard you are the subcontractor for xxxxx?

Me: Yes?

Guy: Well I wanted to know if you could come now to salt my walkway, its very slippery.

(I had no idea what a walkway was at this point, I was that asleep)

Me: Uh. Salt is a good idea, walkways.. are... slippery.

Guy: Can you come now? My address is XXXXXXXXXX.

(I really didn't want to, not right away anyway)

Me: I will be there as soon as possible.

Guy: Do you know of this new salt brand, starts with a "G"?

(Now he's getting on my nerves.)

Me: No... I will look into it.

Guy: Ok good, because XXXXX said you would.

(Why is this other company telling their clients to call me?)

Me: Alright.

*hangup*

5 minutes later my phone rings again from the same person calling.

I don't answer.

In my mind, I said that I'd be there as soon as possible, I'm not a goddamn magician!





Thoughts?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2012, 01:04 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Thats when its time to break out the magic carpet.

Not sure how many drives your doing but ill leave a bucket with salt by the door. It stops these phone calls. If they do call ill say you want me to drive there to spread salt for 30 seconds which is already there?
Reply With Quote
  #3  
Old 01-07-2012, 01:46 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Alright, I'm back.

What a waste of my time!


Alright, so we have freezing rain - but it's not a big deal today.

So after talking to the homeowner for what felt like a year, I finally got his salt out of his garage because we agreed to use his salt for now.

Client: So XXXXX said you would also salt my driveway along with the walkway.

Scott: Uh huh. Of course!

(What the heck bro? LOL. I didn't agree to anything!)

Client: Then you can go pick up this salt by a brand that starts with "G".

Scott: ... yup. Ok, I'm going to do it now, don't stay out here with me you'll get sick.

SO, I had to shovel the dusting off of this guys driveway and walkway, just so I could apply salt. I used up pretty much everything he had and left.

He calls me AGAIN, as I'm driving away.

Client: Are you done? I thought you would let me know?

Scott: I'm done.

Client: Oh ok, so I wont slip?

Scott: No, you're not going to slip. Call me later on if you have any trouble.

Client: Ok.
Reply With Quote
  #4  
Old 01-07-2012, 02:11 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

lololololol
Reply With Quote
  #5  
Old 01-09-2012, 12:09 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-09-2012, 12:20 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
It's a nightmare, but it's basically in the job description haha!

During the hours I am asleep, I feel it's important to keep the phone on for emergency reasons (even work related). If I am asleep, I am unaware of the weather conditions, and I could wake up to many upset clients. Basically, they are kind of my alarm clock give or take.

Sure it comes with many headaches, and a ton of confusion to be woken up and be expected to talk as if I've been awake for hours... but it's better to be safe than sorry, and not be so paranoid about the calls I may be getting when my phone is off.
Reply With Quote
  #7  
Old 01-10-2012, 02:17 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-10-2012, 05:32 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
LOL. I have those dreams, then I wake up to an actual client on the phone. :O


Every time my phone rings, I can't help but feel it's anything other than bad news, or something to ruin my day.

I will give myself a break this year, as I will be using contracts and invoices. My accountant is going to give me a CD with some nifty tool on it, kind of excited to see what it's all about, it's something to do with invoicing.

All of my clients will be paying via 3 post-dated checks at the beginning of the season (this idea is in the works), which I will be giving to my bank to deposit on their specific dates. With collections out of the way, I can actually get some more work done!

-

My season is typically 5 1/2 months.
I am debating with others about whether or not to request 6 post-dated checks, or three (3) for the entire season up front.

I figure by accepting 6 post-dated checks, I cater to a wider audience (low income folks), but I have no one on my side about this so I am iffy.

Anyone care to share their view?
Reply With Quote
  #9  
Old 01-11-2012, 01:38 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-17-2012, 02:46 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
Haven't said anything yet, but I'll be sure to ask

I believe it all comes down to being one person, sure accepting all forms of payment sounds like I'd reach a wider audience, but that fact is I only have so much patience. To eliminate the burden of collecting funds when the client is capable/willing, I believe I will be able to sleep well at night knowing I'm not wasting my time doing things for free, and I also avoid conflict.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Prank Calls CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 05-11-2009 05:37 PM
Holloween Phone Calls landonkade Lawn Care Marketing & Post your marketing material for review! 6 10-23-2008 09:29 AM
No calls MacTrina General Talk 5 10-02-2008 02:18 PM
Doody Calls Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 8 10-29-2007 07:13 PM
Doody Calls Steve Starting a lawn care business. 0 11-15-2006 03:29 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Irrigation
pboy8634
02-21-2010 12:46 PM
Yesterday 10:05 PM
by biglee
25 8,366
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Yesterday 09:58 PM
by biglee
37 9,004
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 01:48 PM
by Matther777
7 127
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 307
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 448
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-21-2015 04:33 PM
by mattthelawnguy
0 39
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 56
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 134
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,706
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 758
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,918
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 175
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,945
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 190
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 125
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 245
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 639
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,448
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 272
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 481
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 611
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 480
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 553
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,033
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 998
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,022
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 391
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 405
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 324
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 445
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 323
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,885
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,005
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 278
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 321
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,071
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 352
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 389
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 420
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 385
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 799
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 690
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 459
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 562
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 458
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 421
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 581
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 394
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 464
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:27 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:27 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy