Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Sleeping and Phone Calls


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2012, 01:37 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Exclamation Sleeping and Phone Calls

You know when you're still sleeping, but you get one of those important phone calls that you answer before you get a chance to make sense of everything?

How do you guys handle it? LOL.
:::::

Me: Hello?

Guy: I heard you are the subcontractor for xxxxx?

Me: Yes?

Guy: Well I wanted to know if you could come now to salt my walkway, its very slippery.

(I had no idea what a walkway was at this point, I was that asleep)

Me: Uh. Salt is a good idea, walkways.. are... slippery.

Guy: Can you come now? My address is XXXXXXXXXX.

(I really didn't want to, not right away anyway)

Me: I will be there as soon as possible.

Guy: Do you know of this new salt brand, starts with a "G"?

(Now he's getting on my nerves.)

Me: No... I will look into it.

Guy: Ok good, because XXXXX said you would.

(Why is this other company telling their clients to call me?)

Me: Alright.

*hangup*

5 minutes later my phone rings again from the same person calling.

I don't answer.

In my mind, I said that I'd be there as soon as possible, I'm not a goddamn magician!





Thoughts?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2012, 02:04 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Thats when its time to break out the magic carpet.

Not sure how many drives your doing but ill leave a bucket with salt by the door. It stops these phone calls. If they do call ill say you want me to drive there to spread salt for 30 seconds which is already there?
Reply With Quote
  #3  
Old 01-07-2012, 02:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Alright, I'm back.

What a waste of my time!


Alright, so we have freezing rain - but it's not a big deal today.

So after talking to the homeowner for what felt like a year, I finally got his salt out of his garage because we agreed to use his salt for now.

Client: So XXXXX said you would also salt my driveway along with the walkway.

Scott: Uh huh. Of course!

(What the heck bro? LOL. I didn't agree to anything!)

Client: Then you can go pick up this salt by a brand that starts with "G".

Scott: ... yup. Ok, I'm going to do it now, don't stay out here with me you'll get sick.

SO, I had to shovel the dusting off of this guys driveway and walkway, just so I could apply salt. I used up pretty much everything he had and left.

He calls me AGAIN, as I'm driving away.

Client: Are you done? I thought you would let me know?

Scott: I'm done.

Client: Oh ok, so I wont slip?

Scott: No, you're not going to slip. Call me later on if you have any trouble.

Client: Ok.
Reply With Quote
  #4  
Old 01-07-2012, 03:11 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

lololololol
Reply With Quote
  #5  
Old 01-09-2012, 01:09 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,835
Rep Power: 10
Steve has disabled reputation
Default

It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-09-2012, 01:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
It's a nightmare, but it's basically in the job description haha!

During the hours I am asleep, I feel it's important to keep the phone on for emergency reasons (even work related). If I am asleep, I am unaware of the weather conditions, and I could wake up to many upset clients. Basically, they are kind of my alarm clock give or take.

Sure it comes with many headaches, and a ton of confusion to be woken up and be expected to talk as if I've been awake for hours... but it's better to be safe than sorry, and not be so paranoid about the calls I may be getting when my phone is off.
Reply With Quote
  #7  
Old 01-10-2012, 03:17 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,835
Rep Power: 10
Steve has disabled reputation
Default

Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-10-2012, 06:32 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
LOL. I have those dreams, then I wake up to an actual client on the phone. :O


Every time my phone rings, I can't help but feel it's anything other than bad news, or something to ruin my day.

I will give myself a break this year, as I will be using contracts and invoices. My accountant is going to give me a CD with some nifty tool on it, kind of excited to see what it's all about, it's something to do with invoicing.

All of my clients will be paying via 3 post-dated checks at the beginning of the season (this idea is in the works), which I will be giving to my bank to deposit on their specific dates. With collections out of the way, I can actually get some more work done!

-

My season is typically 5 1/2 months.
I am debating with others about whether or not to request 6 post-dated checks, or three (3) for the entire season up front.

I figure by accepting 6 post-dated checks, I cater to a wider audience (low income folks), but I have no one on my side about this so I am iffy.

Anyone care to share their view?
Reply With Quote
  #9  
Old 01-11-2012, 02:38 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,835
Rep Power: 10
Steve has disabled reputation
Default

As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-17-2012, 03:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
Haven't said anything yet, but I'll be sure to ask

I believe it all comes down to being one person, sure accepting all forms of payment sounds like I'd reach a wider audience, but that fact is I only have so much patience. To eliminate the burden of collecting funds when the client is capable/willing, I believe I will be able to sleep well at night knowing I'm not wasting my time doing things for free, and I also avoid conflict.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Prank Calls CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 05-11-2009 06:37 PM
Holloween Phone Calls landonkade Lawn Care Marketing & Post your marketing material for review! 6 10-23-2008 10:29 AM
No calls MacTrina General Talk 5 10-02-2008 03:18 PM
Doody Calls Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 8 10-29-2007 08:13 PM
Doody Calls Steve Starting a lawn care business. 0 11-15-2006 04:29 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
adding something new...
veteranslawncaresystems
Yesterday 12:13 AM
Today 01:57 AM
by veteranslawncaresystems
2 57
New to the forum
LCRobert
01-26-2015 10:21 PM
Yesterday 07:47 PM
by LCRobert
6 130
Government contracts
avetslawncare
11-15-2014 08:50 AM
Yesterday 04:27 PM
by Chilehead
7 772
Contact last years...
googus
Yesterday 09:13 AM
Yesterday 12:31 PM
by Steve
1 52
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 12:26 PM
by Steve
21 3,134
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 12:23 PM
by Steve
44 15,988
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Yesterday 12:13 PM
by Steve
12 354
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
Yesterday 12:08 PM
by Steve
29 9,382
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
Yesterday 11:04 AM
by ExtremeLawncareServices
10 538
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,258
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 96
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
01-27-2015 02:14 PM
by Steve
5 173
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 67
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 592
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 298
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 247
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
01-25-2015 09:34 AM
by ExtremeLawncareServices
9 537
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,566
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 129
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 366
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 147
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 271
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 263
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 316
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 484
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 296
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 649
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 376
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,156
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 541
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,469
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 398
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 455
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 288
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 213
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,812
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 660
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 349
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,838
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,603
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 489
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,122
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 474
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,446
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 492
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 608
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 974
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,209
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 574
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 712
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying auger bob villa bush commercial deliquentaccounts demonstration ditches door hangers edging employee problems ferris first truck four wheel drive georgia google gopherhaul grass hardscapes how to hydraulic introduction jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business marketing mulch ordinance patio install per hour service podcast profit on employee reo scag v-ride scripts seo shreaded snow plowing sq ft starting a lawn care business steep lawns steve sulky theft toro tractor auger trailer mate pro truck new used landscape up sell employee walk behind won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:45 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:45 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy