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Old 12-09-2011, 03:46 PM
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Ok, my initial reaction was one of laughter, that she would call you and do that and then you called her back. There is something funny about that when you are not in the moment.

But on the flip side it makes you think. Whenever you are driving or out in public and are representing your business, it's almost as if you have to be very conscious of it and be very polite in all that you do. This applies to employees too.

Now in this specific situation, I am sure she will have no effect on your business, but can you imagine if this was a daily occurrence in your service area? It could have a negative impact on business. Not everyone will call to complain but they may make note of it and remember it.



After having some time since it happened, do you have any thoughts on it now?
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