Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
View Single Post
  #22  
Old 11-07-2010, 08:09 PM
larson lawn care larson lawn care is offline
Junior Member
 
Join Date: Feb 2009
Posts: 8
Rep Power: 6
larson lawn care is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
You have been through a very difficult situation that I feel most people never even think about.

As you have your backup plans in place, what say top 5 or top 10 issues do you feel most business owners simply don't plan for?

Which problems do you feel they could quickly avert if only they had a plan in place for themselves?

And why do you feel most business owners don't plan for worst case scenarios?
This is a shot in the dark, but issues small LCO's may not plan for are:

-Drought: It is good to have money stored away for situations where your expected income may be affected.

-Unexpected expenses: Again, you need money saved to compensate for an unexpected vehicle break down, equip repairs etc. For the past few years, I have had customers pre-pay for the season. This helps very much with unexpected expenses and other financial situations.

-Gas prices: I'm sure many have become much better at this but charging the customer accordingly in case gas prices go back up to an insane price. Or simply telling the customer that in the event of gas prices going up, likely you will have to add a fuel surcharge to their bill.

-THEFT: I've had stuff stolen and I'm sure you have too. I've had about $2,500 dollars worth of equipment and tools stolen from me. Now I have an alarm on my truck, locks for everything which stay on at all times when not in use, and an alarm on my garage which houses all of my hard earned equipment.

-Customer loss: You must plan for customer loss, that way you do your best to keep the customers happy. I try my best to think like the customer and cover all angles. Of course you can't please everyone but you can try if you want to. I make sure to explain everything in detail to my customers through letter form. I let them know my plans for the future as an LCO, and I let them know that I am going to keep them satisfied or do what ever I can to do so. I want them to grow with me as a company and with my customer service, I'm sure they feel like they are.

-Upselling: Plan to upsell, especially when expected work is effected due to drought, too much rain etc.

-Plan to answer questions: You have to be knowledgeable in the field you work in. If you don't know the answer to a customers question, you better find it out. I've learned a lot over the past 7 years of lawn maintenance because I would get asked questions by customers, I didn't know the answer so I researched it. Over the past two or so years, I have been able to answer almost every question that I was asked in detail.

-Too much rain: Some customers don't mind if you leave some mud tracks throughout the lawn, but some do and they will be mad if you mow after a heavy rain. Plan to ask your customers and each new one's what their take is on the situation. I've heard of too many people firing their lawn company because of this.

Issues with the customers are something you should see coming especially if you have a plan in place for each situation. I try to explain right off the bat, problem situations that could occur. That way if something does happen, they know that you are aware of it. Otherwise, if you didn't tell them in the first place, they may not even tell you and just fire you. I will mention things like: since my mower is so wide and the terrain is uneven, there may be areas where the mower digs into the ground. Eventually, I will learn every area and be able to prevent it. I will ask them their take on too much rain, should I mow or wait a week? If they need me to wait, I'll tell them I will try to get by sooner if possible. I'll tell them I can't prevent all of the grass from getting into the mulched garden areas, but I will try my best to prevent it and I will do my best to get it out of there. I'm sure I can go on with this but the point is, I take problems that other customers have had in the past (which I fixed for them) and I tell every customer I have and every new customer I get these situations so if/when the problem arises, they don't have to call me and complain and they know I will fix it. They will know you are on top of your game and you are serious about what you do.
Reply With Quote
 
» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Walk Behinds and Texas...
SGL1
Yesterday 03:53 PM
Today 05:25 PM
by mattthelawnguy
2 74
Sod
RosalesLawnCare
Today 03:47 PM
Today 03:47 PM
by RosalesLawnCare
0 18
Help pricing cut down 7...
Bradcook21
Yesterday 11:17 PM
Today 03:16 PM
by jrs.landscaping
4 75
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
Today 02:46 PM
by Just for Cuts
9 343
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
Today 02:00 PM
by stevef1201
6 196
Lawn needs top soil What...
jymie
Yesterday 11:01 AM
Today 12:43 PM
by Steve
3 97
Softball field
kslawn
08-15-2014 09:28 AM
Today 07:02 AM
by kslawn
15 464
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:21 PM
by ExtremeLawncareServices
110 6,452
How do I approach...
Bradcook21
08-21-2014 01:48 AM
Yesterday 05:08 AM
by Billy Goat
12 376
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 125
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,745
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 175
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 237
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 131
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 114
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 158
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 385
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 662
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 114
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 444
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 417
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 182
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 275
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 188
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,000
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 490
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,562
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 670
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,841
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 287
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 389
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 237
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 497
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 385
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 495
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 512
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 783
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 329
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 402
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 284
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 292
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 636
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,266
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,493
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 679
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 896
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 626
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,698
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 549
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 539
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:48 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:48 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy