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Old 02-04-2010, 11:35 PM
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Quote:
To keep customers from year to year, I keep a list with phone numbers and emails. I then contact the customers each year.
At what point during the year do you call them or email them to get them to sign up for next year's service?

Quote:
Most of the call outs in the spring are for customer related issues (customer made an error) and so I get the repair business.
What issues do you see occurring most that customers have caused?

Quote:
The few times it has been my error, I repair it and it is great advertising.
What kinds of problems have you run into while doing this that you are careful of now?
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