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Old 11-13-2009, 09:02 PM
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Default Toyota and Quality

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As part of my duties with the DOD, I was a Certified Quality Engineer. I went to Japan to the Toyota plant for R&D (rob and duplicate).

Toyota's definition of quality is:
The continual improvement of the Product
The process that produces that product
The productivity of the people in that process, and
The communications between all (customers, management, labor and government).

America's definition of quality is
Conformance to specifications. Period.

I expected something like this from Toyota. Continuopus improvement!

We, American's, don't embrace this. Continuous improvement means continuous change, and we don't like - even fight - change.


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