Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
View Single Post
Old 04-15-2009, 08:20 AM
b52 b52 is offline
Join Date: Apr 2008
Location: MA
Posts: 5
Rep Power: 8
Default What to do with problem customers?

Hey, guys, not many of you know me, because I don't post much. I have a Landscape business and have had to deal with some pain in the *** people, but this one guy today is just really pissing me off.

I did his yard in the fall, and now he wants me to mulch, edge, and give him a spring clean-up.

I have all the measurements, for the beds and it came out to be that he would need 8 yards.

The price for mulch came out to $240 for black, without the delivery charge added in yet. I charge $55 per yard installed which comes out to $440.

The edging I charge .25 cents per foot. a little low, but i make my money up with other duties. this came out to $43

And the clean-up I estimated would take 3 hours which comes out to $225.

So a total of $948

He told me he didn't want to spend that much and asked just for the front yard to be mulched, and revise the quote i gave him.

For this he would need 5 yards. this comes out to $150

installation came out to $275

and the clean-up was still $160

and the edging was $43

So the total came to be $628

the labor comes out to $478 and I told him i would do it for $400. This was for the 5 yards installed. He called me back and now wants me to do the 8 yards installed for a total of $550 for the job with the materials included. So that would leave $310 for labor, of edging, 8 yards installed and his yard cleaned up. I argued with him for about ten minutes and he said i kept changing my price, which I wasn't I kept going back and forth between the 5yard and the 8 yard price. I explained the installation per yard charge, and that others in my area charge $65 per yd installed.

He proceeded to tell me that was with the mulch included. I told him it wasn't and he continued to say i just told him that it was numerous times and said it in a manner like i was an idiot.

So I am pretty much not going to deal with him, other than the fact, he wanted me to mow his lawn, and he had commercial property that he was going to give me the account for. Now I'm trying to decide to just do it to get the accounts, or just say forget it cuz the guy is a real pain in the ***. I think I might be better off just moving on, but what do you guys think, or what would you do in this situation?

And he has money, his house is really nice, he owns commercial property, and he is cheap as hell. Let me know what you'd do. sorry for the novel
Reply With Quote
» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Throwing in the towel
10-08-2015 07:28 PM
Yesterday 07:53 PM
by Chilehead
8 130
Pressure Washing Like a...
08-01-2014 11:47 PM
Yesterday 04:02 PM
by SGL1
17 3,348
These are the days on...
01-11-2015 10:41 AM
Yesterday 11:00 AM
by ExtremeLawncareServices
99 14,994
What have been your best...
09-29-2015 01:24 PM
Yesterday 10:23 AM
by Steve
16 413
honest opinion please
02-17-2015 01:30 AM
Yesterday 10:14 AM
by donslawns
19 2,508
17 tree stumps
09-11-2015 05:31 PM
10-08-2015 09:56 PM
by SGL1
10 480
What am I looking at...
09-14-2015 03:51 PM
10-08-2015 01:30 PM
by mowandblow1980
29 922
The Pro's are back on...
10-07-2015 08:34 PM
10-08-2015 12:08 PM
by Steve
2 76
dash camera's
10-07-2015 08:34 PM
10-08-2015 12:05 PM
by Steve
1 52
starting organic...
10-04-2015 12:22 PM
10-06-2015 05:05 PM
by Steve
1 77
Hi from Soggy Virginia!!
10-05-2015 12:47 PM
10-06-2015 05:01 PM
by Steve
1 66
organic fertilizing and...
10-05-2015 07:24 AM
10-06-2015 04:59 PM
by Steve
1 68
Stump grinding
09-18-2015 06:49 PM
10-06-2015 04:58 PM
by Steve
10 477
Leaf cleanup flyers?
08-04-2009 10:15 PM
10-06-2015 07:52 AM
by biglee
23 6,115
Credit Cards - What's in...
06-16-2015 03:04 PM
10-06-2015 06:55 AM
by Just for Cuts
8 2,486
Hello Everyone!!
L&L Lawn Care
09-22-2015 07:33 PM
10-03-2015 12:10 AM
by lxarth
7 296
Hello from Houston Texas
10-01-2015 10:21 AM
10-01-2015 09:29 PM
by Steve
2 103
Fall aeration /...
09-08-2015 09:37 AM
10-01-2015 05:34 PM
by lxarth
2 385
Hi from Illinois
01-02-2015 08:46 PM
09-30-2015 09:57 AM
by lxarth
6 1,264
How often to report...
09-29-2015 01:19 PM
09-29-2015 11:01 PM
by Steve
1 110
Hello From Michigans U.P.
09-28-2015 03:48 AM
09-29-2015 10:58 PM
by Steve
3 151
Sample commercial bid
09-02-2015 06:02 PM
09-29-2015 01:19 PM
by lxarth
2 2,664
Your 2015 summer review.
09-01-2015 11:01 AM
09-28-2015 06:19 PM
by Steve
24 3,264
The New Guy
09-27-2015 01:39 PM
09-28-2015 06:16 PM
by Steve
1 126
How would you approach a...
09-27-2015 05:15 PM
09-28-2015 06:15 PM
by Steve
1 146
Hello from Wisconsin
09-22-2015 04:15 PM
09-27-2015 08:44 PM
by SGL1
2 192
Needing a website built
06-17-2015 09:02 AM
09-27-2015 06:22 PM
by CLB454
13 5,271
Say Hello !!!
03-19-2007 11:18 AM
09-26-2015 05:38 PM
by mowandblow1980
1,234 414,571
Hello Everyone!
09-24-2015 08:04 PM
09-25-2015 11:10 PM
by Steve
1 170
Drones,what's your...
09-08-2015 11:04 AM
09-24-2015 11:07 PM
by ExtremeLawncareServices
9 516
Mid Michigan
09-22-2015 06:34 PM
09-24-2015 07:52 PM
by RonSonlawncare
5 220
Hello everyone!
09-22-2015 11:13 AM
09-24-2015 06:55 PM
by jrs.landscaping
10 385
SCAG Tiger Cat Deck Lift...
09-13-2015 11:40 AM
09-18-2015 09:03 PM
by rower30
10 461
What would you charge?
09-11-2015 06:34 AM
09-16-2015 02:20 PM
by ZZK
6 566
Gutter cleaning
05-31-2015 03:16 PM
09-16-2015 01:33 PM
by Steve
7 941
carburetor adjusting tool
09-09-2015 05:35 PM
09-14-2015 09:34 PM
by SGL1
13 566
When to use a retaining...
09-13-2015 11:56 AM
09-14-2015 11:26 AM
by Steve
1 287
Hi everyone from...
09-12-2015 11:32 AM
09-14-2015 11:15 AM
by Steve
2 313
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:15 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:15 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy