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Old 04-15-2009, 09:20 AM
b52 b52 is offline
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Join Date: Apr 2008
Location: MA
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b52
Default What to do with problem customers?

Hey, guys, not many of you know me, because I don't post much. I have a Landscape business and have had to deal with some pain in the *** people, but this one guy today is just really pissing me off.

I did his yard in the fall, and now he wants me to mulch, edge, and give him a spring clean-up.

I have all the measurements, for the beds and it came out to be that he would need 8 yards.

The price for mulch came out to $240 for black, without the delivery charge added in yet. I charge $55 per yard installed which comes out to $440.

The edging I charge .25 cents per foot. a little low, but i make my money up with other duties. this came out to $43

And the clean-up I estimated would take 3 hours which comes out to $225.

So a total of $948

He told me he didn't want to spend that much and asked just for the front yard to be mulched, and revise the quote i gave him.

For this he would need 5 yards. this comes out to $150

installation came out to $275

and the clean-up was still $160

and the edging was $43

So the total came to be $628


the labor comes out to $478 and I told him i would do it for $400. This was for the 5 yards installed. He called me back and now wants me to do the 8 yards installed for a total of $550 for the job with the materials included. So that would leave $310 for labor, of edging, 8 yards installed and his yard cleaned up. I argued with him for about ten minutes and he said i kept changing my price, which I wasn't I kept going back and forth between the 5yard and the 8 yard price. I explained the installation per yard charge, and that others in my area charge $65 per yd installed.

He proceeded to tell me that was with the mulch included. I told him it wasn't and he continued to say i just told him that it was numerous times and said it in a manner like i was an idiot.

So I am pretty much not going to deal with him, other than the fact, he wanted me to mow his lawn, and he had commercial property that he was going to give me the account for. Now I'm trying to decide to just do it to get the accounts, or just say forget it cuz the guy is a real pain in the ***. I think I might be better off just moving on, but what do you guys think, or what would you do in this situation?

And he has money, his house is really nice, he owns commercial property, and he is cheap as hell. Let me know what you'd do. sorry for the novel
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