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Old 02-28-2013, 04:16 PM
LawnBoy0311 LawnBoy0311 is offline
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Quote:
Originally Posted by Steve View Post
Is there anything that can be done to catch these customers before they call to cancel?

Especially with newer customers, should some sort of letter or email be sent out to them after the first service or two, to make sure everything is ok and if not, what can be improved upon?
Well it goes back to the collecting money part. When I had to stop by to get paid one time, she brought up edging. So I explained the cost and she seemed upset that it wasn't a "freebie"....along with other things she wanted.

It's a good point though to send them an email or call to see how things are going. I'll have to do that this year. But I think this year I'm not going to put up with headache customers for as long as I did before. I'd rather replace them with someone else.
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