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Old 02-28-2013, 02:49 PM
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She says she didn't like the way the edging was done. I took this with a grain of salt. I thought the edging looked fine, and I even did it myself before she quit. She also said that she was upset I didn't come by to pick up her leaves after Hurricane Sandy (She never even asked...she just assumed)
Is there anything that can be done to catch these customers before they call to cancel?

Especially with newer customers, should some sort of letter or email be sent out to them after the first service or two, to make sure everything is ok and if not, what can be improved upon?
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