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Old 02-08-2013, 11:21 AM
LawnBoy0311 LawnBoy0311 is offline
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Quote:
Originally Posted by dpld View Post
i am confused as to why you think a customer can not do all of the above with a contract?

a contract and a service agreement are the same thing essentially for this business and a contract is not only good for you it is good for the customer too.
it protects them from a guy saying he will cut their lawn for 30 bucks a week and decides after he realizes he priced it too low from raising it to $40.00.

all it is doing is outlining what you will be doing and what you will be charging for it and when it will be done and for them by signing it is saying i authorize you to do the work as described above and i will make payments according to the terms of the agreement.

if it is a maintenance contract mine clearly state that if at any time a customer is not satisfied with my services and i have failed to remedy the issue they can at any time cancel my services and will only be responsible to pay for services up to the point of cancellation.

in 23 years i have never not gotten a job because i gave them a proposal in writing and required a authorization signature.
maybe the area's we live in are that different but in my region you can not do a estimate or get a job without someone asking you to put it in writing.
I think thats it right there. Don't get me wrong, I have everything backed up. For example, I won't start a job until an email confirmation is sent. This way it's all documented. Hacking into an email and reading emails is the same crime as opening a mailbox and reading letters.

I don't know how much this has to do with it, but part of promoting my company is saying I'm a USMC veteran. With all government work around here, and many military bases, a lot of people relate to me and I relate to them. I got a new customer yesterday, she works for the government. She asked about my service, I briefly told her about it, and we shook hands and went from there. This area also has A LOT of guys doing anything and everything to make a quick buck. Many are unreliable and do terrible work. Showing up on time for appointments goes a long way with a lot of people I sign up. You'd be amazed at how many customers say "Wow, I can't believe your on time", or "Thanks for even showing up!"
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