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Old 02-08-2013, 11:38 AM
dpld dpld is offline
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Originally Posted by LawnBoy0311 View Post
I can't agree more. I think it gives an edge over your competition. Or it may attract the wrong type of customer....who knows. I did a quote yesterday for a lady, she said she wanted to sign up and asked for the contract. When I explained I don't do them, she laughed and said my services get better and better. I explained to her that if she isn't happy, let me know and I'll fix it. If I can't fix it, kick me to the curb and we'll both more on. It makes them feel at ease, and a good selling point is "I have to earn your business each month by not having a contract". I do, however, send out new customer letters explaining in detail the job to be performed and payment.

I think for commercial accounts its just plain stupid not to have a contract. I worked for a fairly large family owned company before, and it was a HUGE PITA trying to collect from other companies. Not to mention, those contracts were what kept them in business. A good one has to be in place with every detail written out.

i am confused as to why you think a customer can not do all of the above with a contract?

a contract and a service agreement are the same thing essentially for this business and a contract is not only good for you it is good for the customer too.
it protects them from a guy saying he will cut their lawn for 30 bucks a week and decides after he realizes he priced it too low from raising it to $40.00.

all it is doing is outlining what you will be doing and what you will be charging for it and when it will be done and for them by signing it is saying i authorize you to do the work as described above and i will make payments according to the terms of the agreement.

if it is a maintenance contract mine clearly state that if at any time a customer is not satisfied with my services and i have failed to remedy the issue they can at any time cancel my services and will only be responsible to pay for services up to the point of cancellation.

in 23 years i have never not gotten a job because i gave them a proposal in writing and required a authorization signature.
maybe the area's we live in are that different but in my region you can not do a estimate or get a job without someone asking you to put it in writing.
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