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  #171  
Old 08-07-2012, 12:19 PM
Hedgemaster Hedgemaster is offline
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Yesterday I cut one of my weekly regulars and sent a text letting her know it had been cut.
She was upset. "Please call before cutting. it was another dry week and I wasn't expecting you to cut."

WTF? It's been raining at least once a week for the last few Weeks and all my lawns are growing well now.
I did call her first during the worst part of the drought, but I guess she expects me to call to see if she wants cut every week now. Ain't happening.
Gonna let her know that she is responsible for contacting me ahead of time if she doesn't want it cut.
This is the second thing that she did that shows me she's more concerned with cost than anything.


On the other end of the spectrum is a client nearby that I cut "as needed".
This is the only account I do this way - her grass simply doesn't grow.
Anyway, it had been 4 Weeks, and I cut it yesterday.
She said, "it's been a while, just let me know how much extra you'd like for your trouble."

Amazing.
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