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-   -   My SCAG Tiget cub burst into FLAMES today!! (http://www.gopherforum.com/showthread.php?t=9115)

kb9nvh 05-24-2009 09:47 PM

My SCAG Tiget cub burst into FLAMES today!!
 
9 Attachment(s)
My SCAG Tiget cub burst into FLAMES!!
Model STC48V-19KAI serial C1602194 bought in 2006.
Today after about 30 minutes of mowing my SCAG tiger cub smelled like gasoline for a second, died 10 seconds later and then, after about 30 more seconds BURST into FLAMES and burned to the ground. This was used for my yard and had very low hours.
Here's some pictures
http://picasaweb.google.com/grimshady/SCAG_burnedup#
Doesn't look like I"m in the recall...so what the heck!!
You dont know how it feels to watch helplessly as your 6 thousand dollar mower burns to the ground before your eyes..Water just made the flames worse (the fire department was spraying it). Must have lost a fuel line I guess somehow and had raw gas feeding the flames... dont know what sparked it since the muffler is on the back and the flames were, well, I guess everywhere on the engine...but seemed like a lot of flames between the engine and the seat.

Anyone have any recommendations besides call SCAG, my dealer, my insurance company (wonder if they will pay this much money for a mower)??
http://lh4.ggpht.com/_s-A-fQC6IJ4/Sh...2/IMAG0004.jpg

CHEESE2009 05-24-2009 10:03 PM

holy crap!

Now that's what I call a bad friggen day!!!

I hope your insurance company can help you out!

The worst part is, there is no one to take your frustrations out on lol, that thing just blew up!

Glad to hear your ok! I'm assuming you are! Are you?

musician/lawnman 05-24-2009 10:33 PM

Wow, I hope you are ok, Sorry to hear about the fire. Seems to me this is not an isolated incident.....
Check out this post here: http://www.gopherforum.com/showthrea...ht=burns+95%25

This woman lost here life to a fire on a Scagg earlier this year. Was very sad to hear.

kb9nvh 05-25-2009 07:55 AM

SCAG had a recall but seems to have ended in 2004. Mines a 2006 with like 50 hours on it. On another forum most think the insurance wont cover something like this..I needed to get specific insurance for it. I hope SCAG comes through with something or its back to kmart mowers for me....

SuperiorPower 05-25-2009 09:34 AM

Quote:

Originally Posted by kb9nvh (Post 51988)
SCAG had a recall but seems to have ended in 2004. Mines a 2006 with like 50 hours on it. On another forum most think the insurance wont cover something like this..I needed to get specific insurance for it. I hope SCAG comes through with something or its back to kmart mowers for me....

I would start with the Scag dealer. Explain to them what happened, BUT be honest with them IF there is anything that you know could have caused this. Don't get irate with them because, a) they are only representing the manufacturer, b) they can be a great help to you to fight the manufacturer if you keep them on your side.

If the dealer tells you they can do nothing, ask for a telephone number for Scag or a Scag distributor representative. They may not give you contact info for their contacts (and I can't say that I blame them). If they don't, ask if they can have someone from Scag call you. Remember, don't get irate because getting irate does not help you. After all, if you get irate that makes you look like a looser. And if this was my Scag dealership, I would think that you are at fault and are trying to cover something up. Professional frustration at the lose of your expensive machine is to be expected and is completely different than being irate.

Quote:

Originally Posted by kb9nvh (Post 51988)
or its back to kmart mowers for me....

Oh. I am suddenly sick to my stomach. I am about to puke! (no offense to you) Any machine you buy from a box store is going to be junk before it is loaded into your truck or trailer. If the Scag were a box store machine I GUARANTEE you would not be getting reimbursed by the manufacture.... It would be your lose. Completely, absolutely, and indefinitely. To be nice about it, with a box store, they care nothing about you as the end user unless you buy another machine from them. To be plain about it, the box stores and the manufacturer who sell through the box stores care only at money in their pocket which is why they have teamed up. The manufacturer only wants to sell machines and does not care about making sure they get proper warranty coverage or proper service from a qualified dealer otherwise they would use a servicing dealer. The box store does not care about warranty or proper service either. This is evidenced by the fact they do not provide a service center in their facility. But then again, I don't know that I would take my machine to them if they did have a service center in-house....

A servicing dealer (like the Scag dealer) will work for you and cares about you as a customer even when you are not buying another new machine from them every 5 years. They care about creating a relationship. Most end users would not permit a servicing dealer to get away with the things that they permit a box store to get away with. And after the box store has done them wrong they go right back to the box store or another box store and buy another junk unit. Remember "don't expect different results if you continue to do the same thing". Let me ask you, why did you ever go buy a Scag? Was it perhaps because you were feed up with the box store junk?

Box stores care only to sell you another machine once your current poorly designed machine has broken down and is no longer yard worthy. And another one after that. And another after that one. The box store machines are cheap consumer grade and are designed to, at best, last only up to 7-8 years in consumer use while the commercial units (like Scag) are designed to last for up to 15 years under commercial use. So please understand my nausea.:D

kb9nvh 05-25-2009 10:46 AM

***I would start with the Scag dealer. Explain to them what happened, BUT be honest with them IF there is anything that you know could have caused this. Don't get irate with them because, a) they are only representing the manufacturer, b) they can be a great help to you to fight the manufacturer if you keep them on your side.

I wont get Irate...although I feel like I should have known about this issue before putting myself at risk..what if this had burst into flames close to my home?? I would have had to watch both burn while waiting for the fire department. I understand that engineering mistakes happen...SCAG should bear the cost to make this right. They are a premium commercial mower and I do absolutely expect superior service from them. In this case, there's not much gray area...This mower was greased and oil changed by me and I wasn't in the engine area tweaking bolts or messing with the carburetor. The mower only had about 50 hours on it and the only things I've done to it was grease it, change the blades this year and change oil and filter.



***Any machine you buy from a box store is going to be junk before it is loaded into your truck or trailer.
This is sort of my point...my scag went from premium mower to junk in and instant but only 2 years to recover my 6.5K it had better been good. I know people who spent way less on a ZTR mower and they are still going strong.


***A servicing dealer (like the Scag dealer) will work for you and cares about you as a customer even when you are not buying another new machine from them every 5 years. Let me ask you, why did you ever go buy a Scag? Was it perhaps because you were feed up with the box store junk?

Well, here's where the rubber meets the road. We will find out what the 6.5K bought me tomorrow. I bought the SCAG for the reason you cite. A mower to last me (homeowner non-commercial) a lifetime. That's not what I got apparently

***Box stores care only to sell you another machine once your current poorly designed machine has broken down and is no longer yard worthy. And another one after that. And another after that one. The box store machines are cheap consumer grade and are designed to, at best, last only up to 7-8 years in consumer use while the commercial units (like Scag) are designed to last for up to 15 years under commercial use.

It was just tounge in cheek on the box store mower but yous have to admit that I could have had a lot of new mowers a lot longer for 6.5K.

Fresh Cut 05-30-2009 09:29 PM

Sorry to hear this man. :(

I hope Scag comes through for you, it seems like something like this should be small potatoes for a big company to cover. Even if only to possibly keep a customer and keep you from bad mouthing them from here to Tulsa.

The yard looks great, though. :D

kb9nvh 05-30-2009 09:37 PM

thanks, I'll update when I find out more.


Quote:

Originally Posted by Fresh Cut (Post 52303)
Sorry to hear this man. :(

I hope Scag comes through for you, it seems like something like this should be small potatoes for a big company to cover. Even if only to possibly keep a customer and keep you from bad mouthing them from here to Tulsa.

The yard looks great, though. :D


Steve 05-31-2009 11:05 AM

This does make me wonder if there are more mowers out there catching on fire like this and we just don't know about it.

kb9nvh 05-31-2009 01:04 PM

Well, certainly a few. It appears that mine just had a catastrophic gas line failure. I think that it might be possible to force the failure points of something like this to a place where the gas wont leak around the engine. Positive threaded gas lines would keep a line from just "popping off" and then dumping the tank contents onto wherever its pointed. Vacuum operated fuel petclocks (cant say pet****..LOL) could be used to shut off fuel flow in the event the engine quits.

These expensive commercial mowers surly have the headroom to add a few safety measures into the fuel deliver system.

Quote:

Originally Posted by Steve (Post 52330)
This does make me wonder if there are more mowers out there catching on fire like this and we just don't know about it.



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