Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Can't seem to get regular customers (http://www.gopherforum.com/showthread.php?t=6623)

UniversityLandscapers 04-30-2008 02:51 PM

The calls are flooding in now, but it's all for spring maintenance and garden work, I've only gotten 6 calls for scheduled maintenance in the last week, and they're all bi-weekly. The craigslist ad I put up has been working great, but it's only bringing in the one-time jobs. I had a similar problem last year, and once I hit July, my business tailed off to three days a week of mowing.

Any thoughts?

GeeGood 04-30-2008 03:46 PM

I have had the same experience with craigslist..... one time jobs, clean ups, etc... everything except weekly lawn service. My take on it is people that use craigslist are wanting the deal of the century. On my one time jobs I even sell/promote weekly service however no one that I have done jobs for on craigslist never commit to it. Of course all of my weekly service comes from referrals, friends of friends, etc...

StartALawnCareBusiness 04-30-2008 08:11 PM

Hi Dave:

Are you speaking mainly of residential clients?

I am not sure what your weather was like last year. In southeastern part of the U.S., we had a pretty severe drought in 2007.

I think residential customer mindset has been affected by the weather and they don't want to get locked into situations where they are paying though the grass is not growing.

Are you trying to get them into contracts? Maybe a looser "as-needed" purchase order would ease their attitudes.

When do you try to sell the schedule? On your first contact with your customer (probably on the phone) ask them if they are looking for someone to maintain their yard through the summer growing season or as just a one time deal. Plant that seed in their head immediately and they will likely come around to the understanding that set scheduling is a good idea. Let them know your schedule fills up quickly and if they lose their slot you might not be able to fit them in.

Do you raise your rates for one time services? It's a good idea to raise your rates several dollars for a one time service but if they are willing to let you come back on a regular schedule you will lower your price. There will be a small percentage of people who will try to take advantage of you and try to get out of their verbal contract. In my experience, the vast majority of customers will honor their agreement with you if you provide adequate service for your price.

Keith

landonkade 04-30-2008 08:30 PM

Quote:

Originally Posted by [b
Quote[/b] (StartALawnCareBusiness @ April 30 2008,9:11)]Hi Dave:

Are you speaking mainly of residential clients?

I am not sure what your weather was like last year. *In southeastern part of the U.S., we had a pretty severe drought in 2007. *

I think residential customer mindset has been affected by the weather and they don't want to get locked into situations where they are paying though the grass is not growing.

Are you trying to get them into contracts? *Maybe a looser "as-needed" purchase order would ease their attitudes.

When do you try to sell the schedule? *On your first contact with your customer (probably on the phone) ask them if they are looking for someone to maintain their yard through the summer growing season or as just a one time deal. *Plant that seed in their head immediately and they will likely come around to the understanding that set scheduling is a good idea. *Let them know your schedule fills up quickly and if they lose their slot you might not be able to fit them in.

Do you raise your rates for one time services? *It's a good idea to raise your rates several dollars for a one time service but if they are willing to let you come back on a regular schedule you will lower your price. *There will be a small percentage of people who will try to take advantage of you and try to get out of their verbal contract. *In my experience, the vast majority of customers will honor their agreement with you if you provide adequate service for your price.

Keith

Keith,


How is a good way to gain commerical accounts.

Should i call one by one from the phone book...

Or go into each and every business and talk to someone face 2 face.....

There is a company here in town that they do almost every *commerical business here. How can i get like them?

I have tried chatting with the employees and the owners of the company to try to get some insight,lol and they seem all snobby and all, like they are good for there shoes,lol

I thought talking and asking questions to other lawn care operators that have been in the business a while would give you(me) advise on what they know and learned about the industry.




UniversityLandscapers 04-30-2008 11:04 PM

I live in western Canada, where we're never short on precipitation. I never have residential customers sign a contract. I do tend to make my prices a bit higher for the one-time jobs, bust most of the stuff I get is aeration/power raking type work or other gardening, I always include a price for mowing, since if they see the price they might want it.

StartALawnCareBusiness 04-30-2008 11:55 PM

Quote:

Originally Posted by [b
Quote[/b] ]Keith,


How is a good way to gain commerical accounts.

Should i call one by one from the phone book...

Or go into each and every business and talk to someone face 2 face.....

There is a company here in town that they do almost every commerical business here. How can i get like them?

I have tried chatting with the employees and the owners of the company to try to get some insight,lol and they seem all snobby and all, like they are good for there shoes,lol

I thought talking and asking questions to other lawn care operators that have been in the business a while would give you(me) advise on what they know and learned about the industry.

Matt:

If I remember correctly, you bought my material a few months ago.

Read what I say in there about talking to purchasing managers and executive secretaries. They are the ones who really know what's going on...especially the purchasing managers. If it's a small company, speak to the accounts payable clerk.

If they're snobby, don't let it get you down. Take a deep breath, put a huge smile on your face and just ask them when the contract for lawn care is coming up. You don't want to be annoying but if they won't tell you, go back a couple times until you find someone who will give you the low down.

When you're walking into the place, look for imperfections in the way the lawn looks now. When you find the person in charge of bidding out the contracts say: "By the way, do you know that your lawn care guy didn't blow off the sidewalk? I will never leave it looking like that."

Keep at it Matt. You're one of the hardest working guys I've seen at marketing and I know it will pay off for you.

Keith

ProCut TM 05-08-2008 10:53 PM

Dave,

are you doing any door to door flyers

it's all sales just like anything else it is a numbers game

the more people you talk to the better off you are

for every 100 people you talk to, 10 will like what you have to say, and 1 will sign on (statistically)

JL

All Aspects Landscaping 05-08-2008 11:13 PM

we give every estimate that comes in a lawn maintenance price... Whether they ask for it or not. Occasionally it works...

UniversityLandscapers 05-08-2008 11:23 PM

Thanks for the tips guys...I haven't actually really done any marketing yet, just a craigslist ad and traffic through the website. I have about 23 mowing clients right now, most of which are bi-weekly. I'm getting flooded with calls and e-mails for cleanups though, and am booked through the next two weeks or so.

yardworksinc 05-08-2008 11:30 PM

Quote:

Originally Posted by [b
Quote[/b] (UniversityLandscapers @ May 09 2008,12:23)]Thanks for the tips guys...I haven't actually really done any marketing yet, just a craigslist ad and traffic through the website. I have about 23 mowing clients right now, most of which are bi-weekly. I'm getting flooded with calls and e-mails for cleanups though, and am booked through the next two weeks or so.

I have been getting almost only cleanups thus far from craigslist and maintanence/cleanups with flyers. I did get my first commercial through craigslist and a lead on another while I was doing the job. It was 2 condos. Pretty small on the ocean front with weeds not grass. 130 for the cleanup and 75 to maintain. It took me 2 hours with 1 helper for the cleanup. Paying him 7 an hour. I feel the bid was a slight bit low but with acceptable profits escpecially since the condo owner next door took a bid as well while I was there.

Seems most folks looking on craigslist are looking for a bargain. I think a bit will be how you word your add.


All times are GMT -5. The time now is 04:39 PM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Today 03:14 PM
by Dan Tanner
5 372
bidding a cemetery....
NPM_LLC
Today 10:56 AM
Today 12:43 PM
by jrs.landscaping
3 49
First big mower decision?
SGL1
Today 08:58 AM
Today 08:58 AM
by SGL1
0 35
Employee job training...
brookline
12-15-2014 07:15 PM
Today 08:43 AM
by biglee
28 2,378
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 08:37 AM
by Dan Tanner
5 173
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 08:29 AM
by biglee
5 140
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 08:25 AM
by SGL1
11 518
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 05:35 AM
by Dan Tanner
2 148
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 12:18 AM
by lxarth
7 186
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 11:56 PM
by lxarth
8 292
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 11:42 PM
by lxarth
15 3,425
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 11:17 PM
by lxarth
6 216
introducing myself
chris2500hd
03-24-2015 11:16 AM
Yesterday 02:02 PM
by Steve
8 221
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Yesterday 12:29 PM
by biglee
5 182
Flag or no flag
Matther777
03-24-2015 02:41 PM
Yesterday 12:25 PM
by biglee
10 332
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 70
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 485
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,553
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 305
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 186
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,655
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 312
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 139
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 219
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 133
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 127
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,079
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 835
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 474
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,565
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 265
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 309
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,613
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 183
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 554
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 283
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 484
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 354
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,314
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,029
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 207
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 864
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 286
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 993
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 501
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,713
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 290
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,135
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 638
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 360
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:39 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:39 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy