Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Can't seem to get regular customers (http://www.gopherforum.com/showthread.php?t=6623)

UniversityLandscapers 04-30-2008 03:51 PM

The calls are flooding in now, but it's all for spring maintenance and garden work, I've only gotten 6 calls for scheduled maintenance in the last week, and they're all bi-weekly. The craigslist ad I put up has been working great, but it's only bringing in the one-time jobs. I had a similar problem last year, and once I hit July, my business tailed off to three days a week of mowing.

Any thoughts?

GeeGood 04-30-2008 04:46 PM

I have had the same experience with craigslist..... one time jobs, clean ups, etc... everything except weekly lawn service. My take on it is people that use craigslist are wanting the deal of the century. On my one time jobs I even sell/promote weekly service however no one that I have done jobs for on craigslist never commit to it. Of course all of my weekly service comes from referrals, friends of friends, etc...

StartALawnCareBusiness 04-30-2008 09:11 PM

Hi Dave:

Are you speaking mainly of residential clients?

I am not sure what your weather was like last year. In southeastern part of the U.S., we had a pretty severe drought in 2007.

I think residential customer mindset has been affected by the weather and they don't want to get locked into situations where they are paying though the grass is not growing.

Are you trying to get them into contracts? Maybe a looser "as-needed" purchase order would ease their attitudes.

When do you try to sell the schedule? On your first contact with your customer (probably on the phone) ask them if they are looking for someone to maintain their yard through the summer growing season or as just a one time deal. Plant that seed in their head immediately and they will likely come around to the understanding that set scheduling is a good idea. Let them know your schedule fills up quickly and if they lose their slot you might not be able to fit them in.

Do you raise your rates for one time services? It's a good idea to raise your rates several dollars for a one time service but if they are willing to let you come back on a regular schedule you will lower your price. There will be a small percentage of people who will try to take advantage of you and try to get out of their verbal contract. In my experience, the vast majority of customers will honor their agreement with you if you provide adequate service for your price.

Keith

landonkade 04-30-2008 09:30 PM

Quote:

Originally Posted by [b
Quote[/b] (StartALawnCareBusiness @ April 30 2008,9:11)]Hi Dave:

Are you speaking mainly of residential clients?

I am not sure what your weather was like last year. *In southeastern part of the U.S., we had a pretty severe drought in 2007. *

I think residential customer mindset has been affected by the weather and they don't want to get locked into situations where they are paying though the grass is not growing.

Are you trying to get them into contracts? *Maybe a looser "as-needed" purchase order would ease their attitudes.

When do you try to sell the schedule? *On your first contact with your customer (probably on the phone) ask them if they are looking for someone to maintain their yard through the summer growing season or as just a one time deal. *Plant that seed in their head immediately and they will likely come around to the understanding that set scheduling is a good idea. *Let them know your schedule fills up quickly and if they lose their slot you might not be able to fit them in.

Do you raise your rates for one time services? *It's a good idea to raise your rates several dollars for a one time service but if they are willing to let you come back on a regular schedule you will lower your price. *There will be a small percentage of people who will try to take advantage of you and try to get out of their verbal contract. *In my experience, the vast majority of customers will honor their agreement with you if you provide adequate service for your price.

Keith

Keith,


How is a good way to gain commerical accounts.

Should i call one by one from the phone book...

Or go into each and every business and talk to someone face 2 face.....

There is a company here in town that they do almost every *commerical business here. How can i get like them?

I have tried chatting with the employees and the owners of the company to try to get some insight,lol and they seem all snobby and all, like they are good for there shoes,lol

I thought talking and asking questions to other lawn care operators that have been in the business a while would give you(me) advise on what they know and learned about the industry.




UniversityLandscapers 05-01-2008 12:04 AM

I live in western Canada, where we're never short on precipitation. I never have residential customers sign a contract. I do tend to make my prices a bit higher for the one-time jobs, bust most of the stuff I get is aeration/power raking type work or other gardening, I always include a price for mowing, since if they see the price they might want it.

StartALawnCareBusiness 05-01-2008 12:55 AM

Quote:

Originally Posted by [b
Quote[/b] ]Keith,


How is a good way to gain commerical accounts.

Should i call one by one from the phone book...

Or go into each and every business and talk to someone face 2 face.....

There is a company here in town that they do almost every commerical business here. How can i get like them?

I have tried chatting with the employees and the owners of the company to try to get some insight,lol and they seem all snobby and all, like they are good for there shoes,lol

I thought talking and asking questions to other lawn care operators that have been in the business a while would give you(me) advise on what they know and learned about the industry.

Matt:

If I remember correctly, you bought my material a few months ago.

Read what I say in there about talking to purchasing managers and executive secretaries. They are the ones who really know what's going on...especially the purchasing managers. If it's a small company, speak to the accounts payable clerk.

If they're snobby, don't let it get you down. Take a deep breath, put a huge smile on your face and just ask them when the contract for lawn care is coming up. You don't want to be annoying but if they won't tell you, go back a couple times until you find someone who will give you the low down.

When you're walking into the place, look for imperfections in the way the lawn looks now. When you find the person in charge of bidding out the contracts say: "By the way, do you know that your lawn care guy didn't blow off the sidewalk? I will never leave it looking like that."

Keep at it Matt. You're one of the hardest working guys I've seen at marketing and I know it will pay off for you.

Keith

ProCut TM 05-08-2008 11:53 PM

Dave,

are you doing any door to door flyers

it's all sales just like anything else it is a numbers game

the more people you talk to the better off you are

for every 100 people you talk to, 10 will like what you have to say, and 1 will sign on (statistically)

JL

All Aspects Landscaping 05-09-2008 12:13 AM

we give every estimate that comes in a lawn maintenance price... Whether they ask for it or not. Occasionally it works...

UniversityLandscapers 05-09-2008 12:23 AM

Thanks for the tips guys...I haven't actually really done any marketing yet, just a craigslist ad and traffic through the website. I have about 23 mowing clients right now, most of which are bi-weekly. I'm getting flooded with calls and e-mails for cleanups though, and am booked through the next two weeks or so.

yardworksinc 05-09-2008 12:30 AM

Quote:

Originally Posted by [b
Quote[/b] (UniversityLandscapers @ May 09 2008,12:23)]Thanks for the tips guys...I haven't actually really done any marketing yet, just a craigslist ad and traffic through the website. I have about 23 mowing clients right now, most of which are bi-weekly. I'm getting flooded with calls and e-mails for cleanups though, and am booked through the next two weeks or so.

I have been getting almost only cleanups thus far from craigslist and maintanence/cleanups with flyers. I did get my first commercial through craigslist and a lead on another while I was doing the job. It was 2 condos. Pretty small on the ocean front with weeds not grass. 130 for the cleanup and 75 to maintain. It took me 2 hours with 1 helper for the cleanup. Paying him 7 an hour. I feel the bid was a slight bit low but with acceptable profits escpecially since the condo owner next door took a bid as well while I was there.

Seems most folks looking on craigslist are looking for a bargain. I think a bit will be how you word your add.


All times are GMT -5. The time now is 12:14 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn Care Book Ranked #1
Steve
Yesterday 12:36 AM
Yesterday 12:36 AM
by Steve
0 31
hello all
romanlandscape
01-29-2016 03:46 PM
Yesterday 12:27 AM
by Steve
5 133
back surgery
Bradcook21
01-28-2016 08:51 PM
Yesterday 12:25 AM
by Steve
10 217
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 109
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 156
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 184
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 81
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,440
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 186
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 66
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 80
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 150
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 203
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 99
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 175
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 86
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 115
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,091
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 305
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 260
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 262
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 202
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 167
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 153
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,622
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 576
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 341
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,019
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 409
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,872
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 263
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,883
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,358
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 185
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 244
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 217
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 870
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 379
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 239
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 522
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
01-08-2016 09:30 PM
by jeramicox76
10 2,743
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:14 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:14 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy