Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Beginner Questions (http://www.gopherforum.com/showthread.php?t=18311)

GreenBlue 03-18-2013 08:59 PM

Beginner Questions
 
Hey everyone, I've been looking over the forum alot and I haven't come across these questions, so I want to ask them and get some opinions for my own knowledge. First Question: If a customer calls and needs to postpone their scheduled service, should you charge them an Inconvenience Service Fee or some type of fee for this? Second Question: If the customer wants to reschedule their mowing from needing to postpone it should you charge them an additional fee on top of their mowing price to mow it off schedule if you can? Third Question: What should you tell a customer who wants their property mowed but there is excessive pet waste?

I haven't seen much discussion on these subjects, so I needed to ask them and see what others do in these circumstances. I can't learn unless I ask, and as I've said I'm trying to learn everything I can. More questions will pop into my head eventually and I'll be asking more. LOL :)

Hedgemaster 03-18-2013 09:22 PM

The first and second questions sound identical.

Your call. Depends on how badly altering your schedule will screw things up.
I've only had one or two requests to change a mow day due to a birthday party, or something. I just did it with no extra charges.

As for dog crap, I wouldn't need to tell them anything because I've already addressed this before an agreement was made. I don't mow if the dog waste isn't picked up. Adding a fee for cleanup helps motivate them to make sure the lawn is clear before you arrive.

GreenBlue 03-18-2013 09:50 PM

Quote:

Originally Posted by Hedgemaster (Post 123714)
The first and second questions sound identical.

Your call. Depends on how badly altering your schedule will screw things up.
I've only had one or two requests to change a mow day due to a birthday party, or something. I just did it with no extra charges.

As for dog crap, I wouldn't need to tell them anything because I've already addressed this before an agreement was made. I don't mow if the dog waste isn't picked up. Adding a fee for cleanup helps motivate them to make sure the lawn is clear before you arrive.

Yeah I met for it to be one question and only have two questions but I didn't edit it before I posted, but thanks for your input.

MBLC 03-18-2013 09:59 PM

If you are looking to make a few extra bucks without having to do extra driving, offer the customer your service in picking up poop. Yeah kinda gross, but you are there, you don't want it on your wheels or shoes or god forbid you hit it with a trimmer and..... ewww, and they obviously are not taking care of it themselves.
As for pricing- per dog. You are handling crap (potentially). As with mowing, you figure out what you need to make per hour to turn a profit. I personally will not do anything for less than $60 per hour, even that is LOW (imo)
Throw the poop in with your clippings and dump as usual. You make them happy with no poop, you happy with no poop, and you just added a valuable service without any added travel time, wasted fuel.

SNethercutt 03-18-2013 11:41 PM

Definitely tell them that the waste either needs to be picked up. I had it on my mower tire one day and loaded up and went to the next house. Needless to say we left poop on the driveway every foot or so and they did t even have dogs. They were pissed. Explain to your customers that the poop is unsanitary to you and your employees. When trimming it slings all over the place in your nose mouth and on you. You cannot accept the liability of you or a customer getting ill or a parasite from the doggy waste. They can pick it up themselves, or pay you 10 each dog to pick up the poop.

And I tell me customers your either scheduled EOW or EW. If you don't want your yard mowed the day its due it is moved to the next service date. If you want it mowed on a certain day for a party or whatever, I need 14 days notice to put you in schedule. Simple as that. You can't let your customers start that on you. It will be never ending. One day you will drive to there house, unload and now a strip or two and they will come out there yelling theybdont want it done. Then you have wasted all that time. I give my customers days, your yard is due Mondays, yours Tuesday. And so on. That's the way it goes. You can't revolve your business schedule around one customer.

Try to group your customers close to each other on the same day. Give your longest running customers first choice if possible.

Steve 03-19-2013 11:55 AM

Quote:

And I tell me customers your either scheduled EOW or EW.
What is EOW or EW?

MBLC 03-19-2013 05:23 PM

every week, every other week?

GreenBlue 03-19-2013 09:03 PM

Quote:

Originally Posted by MBLC (Post 123811)
every week, every other week?

I was thinking the same thing Steve, thanks for explaining that MBLC.

Hedgemaster 03-19-2013 09:35 PM

If they say they want a 10-day schedule, or "I'll call when it needs cut", run away!

Weekly, or biweekly. That's it.
(And biweekly accounts suck for the most part)

MBLC 03-19-2013 11:20 PM

Dear lord if they are biweekly jack the heck outta that price!


All times are GMT -5. The time now is 07:32 PM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Website
brian'slawncare
Today 06:35 PM
Today 06:35 PM
by brian'slawncare
0 8
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
Today 06:13 PM
by aduttonater
12 568
Online Estimator
acrajchel
Today 05:58 PM
Today 05:58 PM
by acrajchel
0 16
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
Today 04:18 PM
by SGL1
3 296
How to sell annual...
GroPro
02-17-2015 12:31 PM
Today 01:46 PM
by Chilehead
8 578
stubbon people
Bradcook21
02-16-2015 04:25 PM
Today 12:38 PM
by Mr. Mow
42 1,325
Opinions on truck wrap
Truro
Yesterday 04:21 PM
Yesterday 11:03 PM
by SC93
3 109
rock salt
Bradcook21
02-24-2015 11:17 AM
Yesterday 08:46 AM
by jrs.landscaping
23 510
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
02-27-2015 08:54 PM
by Bradcook21
5 204
My Newborn son
avetslawncare
02-27-2015 01:07 PM
02-27-2015 02:18 PM
by Steve
2 71
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,824
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,755
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 517
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 124
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 118
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
02-26-2015 02:44 AM
by ExtremeLawncareServices
5 727
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 129
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 467
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,805
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 245
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 237
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,840
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 664
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 645
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 280
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 280
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 238
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 262
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 261
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 423
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 547
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 291
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 624
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 511
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,673
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 425
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,220
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 372,181
How to obtain more...
winkie61
02-17-2015 08:31 AM
02-19-2015 12:29 PM
by Steve
3 537
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,483
FREE Custom Website...
breadcrumb
01-31-2015 10:58 PM
02-18-2015 01:32 PM
by Steve
5 1,125
Taking a step back
Billy Goat
02-16-2015 07:37 AM
02-18-2015 01:17 PM
by Chilehead
9 605
Employees
stevej
02-17-2015 05:25 PM
02-18-2015 12:47 PM
by Mr. Mow
1 416
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
02-17-2015 07:48 PM
by ExtremeLawncareServices
9 1,031
Cannot access your Itune...
winkie61
02-17-2015 10:00 AM
02-17-2015 03:26 PM
by Steve
1 366
Advertising on internet...
Sprinkler Buddy
02-13-2015 01:22 PM
02-17-2015 01:00 PM
by Steve
9 689
new to this forum
NIP'N'TUK
02-14-2015 07:54 PM
02-16-2015 10:03 PM
by Steve
2 502
Advice on bidding 20...
sleepydunn
02-15-2015 07:38 PM
02-16-2015 09:59 PM
by Steve
4 626
New to me mower
xandrew245x
04-27-2014 08:02 PM
02-16-2015 09:48 PM
by Steve
8 1,408
mower blades
tlf59263
02-09-2015 12:36 PM
02-16-2015 05:16 PM
by Just for Cuts
8 836
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:32 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:32 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy