Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Beginner Questions (http://www.gopherforum.com/showthread.php?t=18311)

GreenBlue 03-18-2013 07:59 PM

Beginner Questions
 
Hey everyone, I've been looking over the forum alot and I haven't come across these questions, so I want to ask them and get some opinions for my own knowledge. First Question: If a customer calls and needs to postpone their scheduled service, should you charge them an Inconvenience Service Fee or some type of fee for this? Second Question: If the customer wants to reschedule their mowing from needing to postpone it should you charge them an additional fee on top of their mowing price to mow it off schedule if you can? Third Question: What should you tell a customer who wants their property mowed but there is excessive pet waste?

I haven't seen much discussion on these subjects, so I needed to ask them and see what others do in these circumstances. I can't learn unless I ask, and as I've said I'm trying to learn everything I can. More questions will pop into my head eventually and I'll be asking more. LOL :)

Hedgemaster 03-18-2013 08:22 PM

The first and second questions sound identical.

Your call. Depends on how badly altering your schedule will screw things up.
I've only had one or two requests to change a mow day due to a birthday party, or something. I just did it with no extra charges.

As for dog crap, I wouldn't need to tell them anything because I've already addressed this before an agreement was made. I don't mow if the dog waste isn't picked up. Adding a fee for cleanup helps motivate them to make sure the lawn is clear before you arrive.

GreenBlue 03-18-2013 08:50 PM

Quote:

Originally Posted by Hedgemaster (Post 123714)
The first and second questions sound identical.

Your call. Depends on how badly altering your schedule will screw things up.
I've only had one or two requests to change a mow day due to a birthday party, or something. I just did it with no extra charges.

As for dog crap, I wouldn't need to tell them anything because I've already addressed this before an agreement was made. I don't mow if the dog waste isn't picked up. Adding a fee for cleanup helps motivate them to make sure the lawn is clear before you arrive.

Yeah I met for it to be one question and only have two questions but I didn't edit it before I posted, but thanks for your input.

MBLC 03-18-2013 08:59 PM

If you are looking to make a few extra bucks without having to do extra driving, offer the customer your service in picking up poop. Yeah kinda gross, but you are there, you don't want it on your wheels or shoes or god forbid you hit it with a trimmer and..... ewww, and they obviously are not taking care of it themselves.
As for pricing- per dog. You are handling crap (potentially). As with mowing, you figure out what you need to make per hour to turn a profit. I personally will not do anything for less than $60 per hour, even that is LOW (imo)
Throw the poop in with your clippings and dump as usual. You make them happy with no poop, you happy with no poop, and you just added a valuable service without any added travel time, wasted fuel.

SNethercutt 03-18-2013 10:41 PM

Definitely tell them that the waste either needs to be picked up. I had it on my mower tire one day and loaded up and went to the next house. Needless to say we left poop on the driveway every foot or so and they did t even have dogs. They were pissed. Explain to your customers that the poop is unsanitary to you and your employees. When trimming it slings all over the place in your nose mouth and on you. You cannot accept the liability of you or a customer getting ill or a parasite from the doggy waste. They can pick it up themselves, or pay you 10 each dog to pick up the poop.

And I tell me customers your either scheduled EOW or EW. If you don't want your yard mowed the day its due it is moved to the next service date. If you want it mowed on a certain day for a party or whatever, I need 14 days notice to put you in schedule. Simple as that. You can't let your customers start that on you. It will be never ending. One day you will drive to there house, unload and now a strip or two and they will come out there yelling theybdont want it done. Then you have wasted all that time. I give my customers days, your yard is due Mondays, yours Tuesday. And so on. That's the way it goes. You can't revolve your business schedule around one customer.

Try to group your customers close to each other on the same day. Give your longest running customers first choice if possible.

Steve 03-19-2013 10:55 AM

Quote:

And I tell me customers your either scheduled EOW or EW.
What is EOW or EW?

MBLC 03-19-2013 04:23 PM

every week, every other week?

GreenBlue 03-19-2013 08:03 PM

Quote:

Originally Posted by MBLC (Post 123811)
every week, every other week?

I was thinking the same thing Steve, thanks for explaining that MBLC.

Hedgemaster 03-19-2013 08:35 PM

If they say they want a 10-day schedule, or "I'll call when it needs cut", run away!

Weekly, or biweekly. That's it.
(And biweekly accounts suck for the most part)

MBLC 03-19-2013 10:20 PM

Dear lord if they are biweekly jack the heck outta that price!


All times are GMT -5. The time now is 09:07 PM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Win a FREE website
BugmanGA
11-09-2016 05:14 PM
Yesterday 05:43 PM
by DLC123
9 471
DG or Angel Mix?
Jmoney
11-19-2016 12:02 AM
11-25-2016 12:43 PM
by Steve
4 230
Introductiion
carrie palmer
11-22-2016 06:45 AM
11-22-2016 11:21 PM
by Chilehead
2 499
Say Hello !!!
Steve
03-19-2007 11:18 AM
11-22-2016 12:02 PM
by Steve
1,266 450,725
Web development for Lawn...
ProSvit
11-19-2016 05:32 PM
11-19-2016 09:05 PM
by Just for Cuts
1 245
Need help bidding
Pavia's Lawn Care
02-13-2009 07:39 PM
11-17-2016 05:58 PM
by Steve
12 3,897
Best selling lawn care...
Steve
11-11-2016 12:18 PM
11-11-2016 12:18 PM
by Steve
0 456
I have a new show!
Chilehead
09-19-2016 06:50 PM
11-10-2016 09:42 PM
by BugmanGA
8 2,395
What will be different...
Steve
11-09-2016 11:16 AM
11-10-2016 09:07 AM
by Chilehead
1 946
fliers
joshp
08-19-2016 03:23 PM
11-03-2016 06:16 AM
by Just for Cuts
13 9,474
Just got on board
Silverlane
10-30-2016 11:14 PM
11-02-2016 04:05 AM
by Silverlane
6 1,679
Using FB for Ad campaign
Silverlane
11-01-2016 02:14 AM
11-02-2016 04:01 AM
by Silverlane
3 1,751
Enter to win Free...
arthur712
09-25-2016 11:28 AM
11-01-2016 09:20 PM
by arthur712
2 1,987
Best Truck/Trailer...
Hedgemaster
02-20-2011 01:08 AM
11-01-2016 09:13 PM
by arthur712
13 8,204
Been here for a while
ttmoney
01-29-2014 05:49 PM
10-12-2016 09:57 AM
by Steve
3 1,799
Any successful one man...
WarriorLandscapingCAN
09-26-2016 06:04 AM
10-06-2016 05:07 PM
by WarriorLandscapingCAN
9 1,053
Is there a sticky about...
WarriorLandscapingCAN
10-03-2016 06:08 PM
10-04-2016 09:50 AM
by Steve
1 338
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
09-30-2016 11:49 AM
by AKDave
6 6,424
Define Successful
Fireman Gus
05-10-2012 05:12 PM
09-30-2016 11:39 AM
by AKDave
12 5,972
A quick Intro
BLE
08-14-2016 05:17 PM
09-29-2016 12:53 AM
by myrlage
3 1,813
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 887
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 839
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 1,383
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 2,250
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 1,296
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 2,287
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 1,050
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 1,742
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 4,834
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 1,438
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 1,517
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 1,404
My Invention
biglee
01-11-2015 07:51 PM
08-31-2016 02:47 PM
by Steve
21 4,112
fert/lawn programs
joshp
08-28-2016 10:43 AM
08-30-2016 03:27 PM
by acrajchel
2 1,425
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-28-2016 10:31 AM
by joshp
7 1,706
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-27-2016 10:51 AM
by Steve
7 2,732
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
08-25-2016 12:55 PM
by Steve
19 3,125
Looking for new host
Just for Cuts
11-26-2015 07:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 2,602
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 14,530
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 1,789
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 1,633
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 1,578
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 1,449
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 1,532
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 1,399
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 1,354
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 1,344
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 1,213
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 7,408
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 20,827
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization "; ?>
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:07 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:07 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy