Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Trials & Tribulations - The drama of running a business and of life. (http://www.gopherforum.com/forumdisplay.php?f=46)
-   -   How to drop this customer? (http://www.gopherforum.com/showthread.php?t=17790)

Cashin H&P 12-06-2012 10:20 PM

How to drop this customer?
 
So here is my issue, I have an account that has given me enough problems all year for landscaping. Just a royal pain in the ***. Now for plowing the are doing the samething. They are contracted for $2250 for the season with three payments of $750 (the lot is very small). The contract was signed in April, in November they wanted me to lower the price, which was not going to happen. So I was paid (4 days late I might add), I'v salted there twice now. Well today I herd through the grape vine that they are going to stop using me because the new mechanic has a plow truck.

So my question is, How should I go about dropping this customer? I am so sick of all of the ******** they give me. Can I get the rest of the money

SECTLANDSCAPING 12-07-2012 12:20 AM

Without knowing the contract its hard to say. Getting the rest of the money will be based on the payment schedule and work performed. If you started work that hasnt been paid for you can do two things. 1 is bill them per event and materials. 2 is try to collect for the whole 3-4 months. 1 is going to be a lot easier to collect on then 2.

I had a pita customer all year long. I did the snow removal and landscaping. I ran into one of the owners and had a casual conversation. I guess I was expected to plow this winter and continue landscaping next year. Now I just found this out a few days ago mind you. So I sent a new contract for both with 20% raises. They signed it and I already have a check in hand.

To me this is a win win. I can put up with the nitpicking for a extra $3000. It seems like you cant raise prices in your situation. So I would just bill them for what you did already with a nice letter discontinuing services.

Cashin H&P 12-07-2012 08:26 AM

Im just going to send them a letter monday, stating discontinuation of service and say they need to pay half of the remaining cost anf if they dont Ill send it to a collection agency or take them to court. The probably wont pay but if they do I'll be happy. If they dont I probably wont bother taking them to court because thats a huge pain in the butt.

LawnBoy0311 12-07-2012 09:20 AM

I'm not too sure what your contract states, but if you have it in there, you can try it and see if they pay.

What wouldn't make sense is....if you pull the plug on their service, then turn around and tell them to pay you the remaining part of the contract.

Why not make up a little white lie? Try sending them a letter and say due to hard times, you have to do a price increase. But you want to be fair to them, and offer them the option of buying out their contract. That way its a win win. Negotiate the buy out price, obviously not too high if you want them to quit. If they take the price increase, finish out the contract with them and then dump them. At least by that time you got some extra cash to deal with all the whining.

ringahding1 12-07-2012 11:11 AM

You may just have to move on...usually is for the best. Unless your contract does not have a "No termination fee" or something like this.

Steve 12-07-2012 02:27 PM

Have they paid you for all work you have done so far? Might it be worthwhile to you if they have to just have a talk with them and part on good terms? Maybe even if they don't need you now, they may need you later in the season?

willshome 12-07-2012 05:21 PM

I would not drop them mid season that looks very un-pro
I would look at your contract and see if dropping them next time their late paying would work.
I never drop customers just raise the rate next year to make them worth doing

Grass Doctor 12-08-2012 03:04 AM

let them pay you for the next month, then send them the cancellation notice and a summary of the material u invested out of your pocket and cut them a check for the rest, of the money why should u loose.

Cashin H&P 01-04-2013 06:37 PM

Well guys I dropped there january bill off today, The manager (dumb 24 year old girl) says her father (the owner) is un happy with the plowing. Well I explained to her that I did the best I could with the customers cars to be worked on parked in the only place to store snow on the whole lot.

So I dont think ill be getting paid. But before they have a chance I am going to send them this, keep in mind that this is only the second time I have had to write this type of letter. What do you guys think, and please be nice haha



Liam Cashin
Cashin Home and Property Services
53 Highland Farms Drive
Bedford N.h. 03110


Rpm Fuels
137 Route 101
Bedford N.h 03110


RE: Termination of service



I regret to inform you that service to your property at 137 Route 101 in Bedford is being terminated for the following reason;

I cannot plow the parking area with the cars parked on the west end of the lot. I have brought this to your attention numerous times and you have not complied with this request.
Communicating with your business has proven to be very difficult at best.

I feel it would be best for both of our business if we part ways. I do not owe you any services nor do you owe me any money. Im sorry that we have to end our business relationship this way, however I fell it is best for both business.


Regards

SECTLANDSCAPING 01-04-2013 07:04 PM

If you feel there was no other way. Only you know whats best for your business.

I have pita customer. I was called out 3 times after the storm to address different issues. I spent about 2 hours waiting for cars to be moved. So I would plow a space or 2 at a time, instead of hitting from the side and clearing them all at once. I would drop them too if I wouldnt be losing 20 grand.


All times are GMT -5. The time now is 01:56 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Starting a legit...
Hard-Body lawn & garden
03-04-2015 08:19 PM
Today 12:25 AM
by CurbAppeal1
8 133
Front page google...
CurbAppeal1
03-04-2015 06:04 PM
Today 12:20 AM
by CurbAppeal1
6 87
Distant measuring wheel
CurbAppeal1
Yesterday 01:34 PM
Today 12:17 AM
by CurbAppeal1
4 51
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
Yesterday 07:11 PM
by Chilehead
9 871
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 07:47 PM
Yesterday 07:10 PM
by ExtremeLawncareServices
3 78
Finally!
SGL1
02-22-2015 09:46 PM
Yesterday 07:07 PM
by SGL1
22 623
Ground Guys
Pattersonllc
03-04-2015 07:49 PM
Yesterday 04:37 PM
by avetslawncare
4 103
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Yesterday 03:47 PM
by Trupro
20 420
Employee Training...
Trupro
Yesterday 10:46 AM
Yesterday 03:41 PM
by Trupro
2 38
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Yesterday 03:33 PM
by Steve
4 146
Doug With Blades Of...
BladesofSteel
03-03-2015 08:40 PM
Yesterday 02:38 PM
by Steve
3 80
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
Yesterday 01:57 PM
by jhinton
12 5,293
Looking for royalty free...
Trupro
Yesterday 10:50 AM
Yesterday 01:48 PM
by Trupro
3 54
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 10:48 AM
by Trupro
9 202
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
03-04-2015 07:33 PM
by CurbAppeal1
25 7,785
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
03-04-2015 06:47 PM
by BladesofSteel
14 2,021
hoa bid
Bradcook21
03-04-2015 07:12 AM
03-04-2015 04:49 PM
by Steve
2 97
Incentives for potential...
rmccutchan
02-02-2015 12:09 AM
03-04-2015 04:06 PM
by Steve
13 910
Kawasaki Control Assembly
rsanchez1203
03-03-2015 04:21 PM
03-04-2015 04:04 PM
by Steve
10 181
All NEW BRASS Black Rain...
BlackRain75
03-03-2015 10:07 PM
03-04-2015 02:33 PM
by Sprinkler Buddy
1 65
Moss in grass in the...
tk4454
05-17-2013 12:19 AM
03-04-2015 09:08 AM
by Moki
4 1,618
Jesse with Curb Appeal...
CurbAppeal1
03-03-2015 01:44 PM
03-03-2015 06:48 PM
by CurbAppeal1
12 165
New guy from Columbia, SC
holymoly
03-03-2015 05:27 PM
03-03-2015 06:10 PM
by Steve
1 58
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
03-03-2015 06:08 PM
by Just for Cuts
4 128
stubbon people
Bradcook21
02-16-2015 04:25 PM
03-03-2015 05:56 PM
by Steve
45 1,561
What's include in a bid?
ppl
03-02-2015 01:19 PM
03-03-2015 05:53 PM
by Steve
9 231
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
03-03-2015 05:39 PM
by Steve
3 138
My Newborn son
avetslawncare
02-27-2015 01:07 PM
03-03-2015 05:23 PM
by joshlawncare
7 185
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
03-03-2015 02:50 PM
by ExtremeLawncareServices
14 2,065
rock salt
Bradcook21
02-24-2015 11:17 AM
03-03-2015 01:26 PM
by jrs.landscaping
30 699
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
03-03-2015 10:38 AM
by brian'slawncare
9 835
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 162
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 313
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 392
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 683
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 149
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 620
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 706
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 658
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,909
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,826
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 569
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 174
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 168
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 197
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,858
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 305
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 287
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,932
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 744
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:56 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:56 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy