Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Getting lowballed! (http://www.gopherforum.com/showthread.php?t=16807)

PineHillLawn 06-27-2012 07:23 AM

Getting lowballed!
 
I was out on my route Monday and pulled up to a house we had only mowed twice so far. Its a pretty small yard and we bid the yard at $30 bi-weekly. Monday when we pulled up there was a new crew out mowing the yard. I called the homeowner and said there is a crew mowing the yard, she told me they gave her a price of $20 to mow, and sorry I meant to call you but forgot. I wanted to tell her, well since we were already there and hadn't been notified I will have to charge you for half/full price of the yard. I have on all my invoices I require 3 days notice for cancelled service. What do any of you guys do in a situation like that?

dpld 06-27-2012 10:02 AM

it sucks and you probably could bust her chops but in the end it is just a deadbeat customer looking for a sucker to take care of her responsibillities that her lazy arse won't do.

just chock it up for experience, it is not worth the grief for a $30.00 lawn.

Steve 06-27-2012 12:29 PM

I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

SECTLANDSCAPING 06-27-2012 12:43 PM

thats a tough one but I would be tempted to say "I'm sorry to inform you but theres a $15 fee for making me drive here".

PineHillLawn 06-27-2012 01:19 PM

Quote:

Originally Posted by Steve (Post 110486)
I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

Theres nothing to be sorry about, Sheit Happens! I do know that if it happens again I will put on the bill and call to let them know, you owe us for half the pay of the yard for not letting us know before we drove all the way over here. I just thought a phone call 3 days before we are scheduled to be there was ample time but she didnt even give me the courtesy of letting me know the day of our scheduled mow. One thing I didn't mention was, after we pulled up, the guy in the front yard that was trimming, looked at me and just smiled ear to ear, like he knew he screwed us. I'm not so pissed I lost the job as I am about driving over there and then finding out that way.

Willco 06-27-2012 02:22 PM

I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

PineHillLawn 06-27-2012 05:36 PM

Quote:

Originally Posted by Willco (Post 110500)
I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

Now thats a good idea! I think all new clients are gonna be prepay if they do monthly billing. Then I can just have them write a check and post date it. Then I know I at least have the check, my only concern would be if they cancel the check on me before the date on the check!

Hedgemaster 06-27-2012 05:42 PM

That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

strength 06-27-2012 06:00 PM

dont cut with out contract
 
i do not cut with out a contract this stops that whole mess

PineHillLawn 06-27-2012 06:04 PM

Quote:

Originally Posted by Hedgemaster (Post 110521)
That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

I know, Right? I'm not saying I would have done the yard for $20 thats why I bid it at $30, but she didnt even call to tell me. It's not hard to do. I'm ok with losing a job (kinda). If someone will do it cheaper, they won't do it for long if they work for money, I just dont see how hard it could have been to call me and say, " Thanks Matt, for your service but we needed to try and find a cheaper rate, if you can match it we'll stay with you, if not we'll have to use this other service". No hard feeling, no mentioning it on certain forums, just go about the day. Just makes you wanna go back and scalp the yard! :)


All times are GMT -5. The time now is 03:01 PM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Today 02:50 PM
by Sprinkler Buddy
6 421
Look out Bob Villa -...
Mr Dave
Yesterday 10:06 AM
Today 02:19 PM
by Steve
5 185
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Today 02:17 PM
by Steve
4 212
Real Estate??
tbtigers03
Yesterday 06:43 PM
Today 01:47 PM
by Steve
4 152
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Today 01:39 PM
by Steve
17 801
Whe does Mowing season...
jack2048
Yesterday 07:05 AM
Today 01:38 PM
by jack2048
4 186
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 01:30 PM
by Steve
26 1,150
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 01:26 PM
by Steve
7 374
Hello from Kentucky
TRV
Yesterday 05:42 PM
Today 01:20 PM
by Steve
2 110
Give Me Your Problems
ellakit
Yesterday 04:10 PM
Yesterday 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 03:53 PM
by ellakit
1,188 336,267
Falling into business
stellarmowing
09-28-2014 04:35 PM
Yesterday 02:17 PM
by Steve
4 338
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 266
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 322
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 333
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 462
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 711
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 569
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,582
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,111
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,099
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,124
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,321
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 805
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,183
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 752
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,081
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 823
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,453
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,478
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,700
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,129
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,524
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 920
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,104
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,534
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 932
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,297
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,052
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,803
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,544
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,724
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,449
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 943
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,072
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 992
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,800
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,531
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,594
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 939
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:01 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:01 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy