Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Getting lowballed! (http://www.gopherforum.com/showthread.php?t=16807)

PineHillLawn 06-27-2012 08:23 AM

Getting lowballed!
 
I was out on my route Monday and pulled up to a house we had only mowed twice so far. Its a pretty small yard and we bid the yard at $30 bi-weekly. Monday when we pulled up there was a new crew out mowing the yard. I called the homeowner and said there is a crew mowing the yard, she told me they gave her a price of $20 to mow, and sorry I meant to call you but forgot. I wanted to tell her, well since we were already there and hadn't been notified I will have to charge you for half/full price of the yard. I have on all my invoices I require 3 days notice for cancelled service. What do any of you guys do in a situation like that?

dpld 06-27-2012 11:02 AM

it sucks and you probably could bust her chops but in the end it is just a deadbeat customer looking for a sucker to take care of her responsibillities that her lazy arse won't do.

just chock it up for experience, it is not worth the grief for a $30.00 lawn.

Steve 06-27-2012 01:29 PM

I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

SECTLANDSCAPING 06-27-2012 01:43 PM

thats a tough one but I would be tempted to say "I'm sorry to inform you but theres a $15 fee for making me drive here".

PineHillLawn 06-27-2012 02:19 PM

Quote:

Originally Posted by Steve (Post 110486)
I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

Theres nothing to be sorry about, Sheit Happens! I do know that if it happens again I will put on the bill and call to let them know, you owe us for half the pay of the yard for not letting us know before we drove all the way over here. I just thought a phone call 3 days before we are scheduled to be there was ample time but she didnt even give me the courtesy of letting me know the day of our scheduled mow. One thing I didn't mention was, after we pulled up, the guy in the front yard that was trimming, looked at me and just smiled ear to ear, like he knew he screwed us. I'm not so pissed I lost the job as I am about driving over there and then finding out that way.

Willco 06-27-2012 03:22 PM

I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

PineHillLawn 06-27-2012 06:36 PM

Quote:

Originally Posted by Willco (Post 110500)
I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

Now thats a good idea! I think all new clients are gonna be prepay if they do monthly billing. Then I can just have them write a check and post date it. Then I know I at least have the check, my only concern would be if they cancel the check on me before the date on the check!

Hedgemaster 06-27-2012 06:42 PM

That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

strength 06-27-2012 07:00 PM

dont cut with out contract
 
i do not cut with out a contract this stops that whole mess

PineHillLawn 06-27-2012 07:04 PM

Quote:

Originally Posted by Hedgemaster (Post 110521)
That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

I know, Right? I'm not saying I would have done the yard for $20 thats why I bid it at $30, but she didnt even call to tell me. It's not hard to do. I'm ok with losing a job (kinda). If someone will do it cheaper, they won't do it for long if they work for money, I just dont see how hard it could have been to call me and say, " Thanks Matt, for your service but we needed to try and find a cheaper rate, if you can match it we'll stay with you, if not we'll have to use this other service". No hard feeling, no mentioning it on certain forums, just go about the day. Just makes you wanna go back and scalp the yard! :)


All times are GMT -5. The time now is 06:04 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
Today 03:43 AM
by C&DPropertyManagement
2 66
Best two stroke oil
Greg_TopYardServices
Yesterday 07:53 PM
Today 01:16 AM
by Steve
2 29
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
Today 01:07 AM
by Steve
14 1,200
back surgery
Bradcook21
01-28-2016 08:51 PM
Today 01:06 AM
by Steve
13 310
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 193
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 78
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 147
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 198
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 220
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 111
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,473
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 238
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 93
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 115
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 183
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 248
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 130
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 211
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 115
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 141
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,134
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 352
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 303
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 307
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 237
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 197
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 174
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,673
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 626
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 371
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,074
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 449
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,913
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 287
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,053
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,403
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 208
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 266
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 240
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 923
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 407
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 264
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 565
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:04 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:04 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy