Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Starting a lawn care business. (http://www.gopherforum.com/forumdisplay.php?f=32)
-   -   Getting lowballed! (http://www.gopherforum.com/showthread.php?t=16807)

PineHillLawn 06-27-2012 07:23 AM

Getting lowballed!
 
I was out on my route Monday and pulled up to a house we had only mowed twice so far. Its a pretty small yard and we bid the yard at $30 bi-weekly. Monday when we pulled up there was a new crew out mowing the yard. I called the homeowner and said there is a crew mowing the yard, she told me they gave her a price of $20 to mow, and sorry I meant to call you but forgot. I wanted to tell her, well since we were already there and hadn't been notified I will have to charge you for half/full price of the yard. I have on all my invoices I require 3 days notice for cancelled service. What do any of you guys do in a situation like that?

dpld 06-27-2012 10:02 AM

it sucks and you probably could bust her chops but in the end it is just a deadbeat customer looking for a sucker to take care of her responsibillities that her lazy arse won't do.

just chock it up for experience, it is not worth the grief for a $30.00 lawn.

Steve 06-27-2012 12:29 PM

I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

SECTLANDSCAPING 06-27-2012 12:43 PM

thats a tough one but I would be tempted to say "I'm sorry to inform you but theres a $15 fee for making me drive here".

PineHillLawn 06-27-2012 01:19 PM

Quote:

Originally Posted by Steve (Post 110486)
I am sorry about this too but this customer was going to be a big problem, either sooner or later. It's better for you that it was sooner, so the loss is minimized.

As you mover forwards, do you feel this situation will change the way you operate at all? Was there a lesson you can take with you to apply to future customers?

Theres nothing to be sorry about, Sheit Happens! I do know that if it happens again I will put on the bill and call to let them know, you owe us for half the pay of the yard for not letting us know before we drove all the way over here. I just thought a phone call 3 days before we are scheduled to be there was ample time but she didnt even give me the courtesy of letting me know the day of our scheduled mow. One thing I didn't mention was, after we pulled up, the guy in the front yard that was trimming, looked at me and just smiled ear to ear, like he knew he screwed us. I'm not so pissed I lost the job as I am about driving over there and then finding out that way.

Willco 06-27-2012 02:22 PM

I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

PineHillLawn 06-27-2012 05:36 PM

Quote:

Originally Posted by Willco (Post 110500)
I keep a customer "black list" for people like this. If they ever call me again I require payment in advance BEFORE I will even go to their location. Either credit card or mail me a check then I will mow. My list gets longer each season. Their rates will also be a little higher.

Now thats a good idea! I think all new clients are gonna be prepay if they do monthly billing. Then I can just have them write a check and post date it. Then I know I at least have the check, my only concern would be if they cancel the check on me before the date on the check!

Hedgemaster 06-27-2012 05:42 PM

That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

strength 06-27-2012 06:00 PM

dont cut with out contract
 
i do not cut with out a contract this stops that whole mess

PineHillLawn 06-27-2012 06:04 PM

Quote:

Originally Posted by Hedgemaster (Post 110521)
That was pretty low on the homeowner's part.

You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

Definitely better off though not dealing with someone like that.

I know, Right? I'm not saying I would have done the yard for $20 thats why I bid it at $30, but she didnt even call to tell me. It's not hard to do. I'm ok with losing a job (kinda). If someone will do it cheaper, they won't do it for long if they work for money, I just dont see how hard it could have been to call me and say, " Thanks Matt, for your service but we needed to try and find a cheaper rate, if you can match it we'll stay with you, if not we'll have to use this other service". No hard feeling, no mentioning it on certain forums, just go about the day. Just makes you wanna go back and scalp the yard! :)


All times are GMT -5. The time now is 11:42 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
what's the big deal...
Tony317
Yesterday 02:19 PM
Today 11:03 AM
by Matther777
1 47
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Today 08:25 AM
by ExtremeLawncareServices
59 5,282
New company in Michigan
SEM
04-24-2015 09:27 PM
Today 05:18 AM
by Sprinkler Buddy
3 70
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 08:25 PM
by SGL1
7 156
mowing pic
joshlawncare
Yesterday 12:34 PM
Yesterday 08:09 PM
by avetslawncare
1 62
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:01 PM
by avetslawncare
7 173
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
Yesterday 05:35 AM
by Sprinkler Buddy
2 85
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-24-2015 11:36 PM
by DependiLawn
0 52
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 220
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,513
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 103
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 197
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 368
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,541
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 433
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 516
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 341
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 3,998
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 168
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 1,020
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 261
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 476
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,680
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 269
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 606
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,018
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,029
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 526
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 431
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 551
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 207
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 578
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 559
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,378
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 263
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,062
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 245
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 283
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,278
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 763
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 319
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 340
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 582
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 301
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 528
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 342
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 456
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 960
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 384
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 4,024
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:42 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:42 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy