Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Community Assistance (http://www.gopherforum.com/forumdisplay.php?f=16)
-   -   Decisions... lol (http://www.gopherforum.com/showthread.php?t=16303)

CHEESE2009 04-20-2012 05:38 PM

Decisions... lol
 
I get a phone call from an elderly lady.

This lady spent 20 minutes bad mouthing another company, and she was trying to convince me she wasn't cheap.. she said something along the lines;

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time". bla bla bla bla.

Anyway, I was able to get her address and phone number, but this old lady was so riled up on the phone that she hung-up on me once I was able to get a word in!!!

-

What I would have loved to say to her IF she didn't hangup on me for no reason LOL;

You will be charged for the complete month regardless if you want us to show up or not. This is a business.

-

ANYWAY, I don't think I will do business with this lady, she sounds like a problem. Not sure if I should trust her, or the guy she fired. It's not like I'd give her a discount which I'm sure she wanted from the other guy...

Old people.... Why do you suck the life out of me?

Steve 04-20-2012 06:00 PM

Quote:

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time".
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?

kdexpd 04-20-2012 07:08 PM

This reminds me of a few years back when we had our 14" snow storm. It took me 20 minutes just to get to the neighbor's driveway to get my 4-wheeler and trailer. I got a call from one of my customers (who isn't a customer anymore) demanding I show up immediately and clear his drive. I explained to him that the city crews haven't even been out to do the streets yet and I was having difficulty getting my equipment to the street, let alone down the street...and I have a 1 ton dually 4x4. He freaked out and told me he had a doctor's appointment (not an emergency) that he had to get to on time. At this point he's annoying me, so I asked how he planned to get down the street once I cleared his driveway. He said the city crews would be by and he'd get out. HAHA! So I told him I would work my way to him but that I had other customers on the list ahead of him who had already called. That pissed him off even more apparently. It wasn't an hour later he calls me back. He says I owe him the $25 I would have charged hime to do the drive. When I asked him what for he got all pissed off and began cursing me and said he had to hire someone else to come do his driveway. The guy's a freakin' nutcase! He thought I had to pay him back because he had to hire someone else...??? WTF?? After he called me everything but a white boy, I got him good and told him I have appreciated his business for the last 2 years and I wish him all the best and to have a WONDERFUL day. Just before I could hit the "end" button I heard a scream " F YOU!!!!" LMAO!! Some people are freaking crazy!! By the way...It took the city crews 3 days to clear all the streets in town..it took them 2 to get to his street. I'd love to have heard how much he was gonna charge the city!

CHEESE2009 04-20-2012 07:29 PM

Quote:

Originally Posted by Steve (Post 106749)
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?

I told her it was weekly service, ... whatever else she said went in one of my ears and out the other.

As we figured out before, Steve, the elderly are not for me. LOL, talking to them kills me a little inside.

My Company
25% work
75% humoring the elderly

kdexpd 04-20-2012 10:36 PM

"You know yer getting old when you start having dry dreams and wet farts"

Steve 04-23-2012 10:25 AM

Quote:

75% humoring the elderly
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

http://3.bp.blogspot.com/-dCVMMHgHqJ...-old-man-3.jpg

SECTLANDSCAPING 04-23-2012 10:40 AM

Quote:

Originally Posted by Steve (Post 106866)
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

http://3.bp.blogspot.com/-dCVMMHgHqJ...-old-man-3.jpg

hey that guy is cool. I would ride with him.:D

I have a customer that calls when needed. Its real annoying but no matter what I say to him its always the same. If I have him scheduled its a "It doesnt need to be cut" If I dont its " whenever your free come by". Hes a good guy and good payer so I put up with it.

Hedgemaster 04-23-2012 02:51 PM

Did she use the term "fixed income" at any point?

That's always an indicator to

http://www.thestand.org/wp-content/u...l-run-away.jpg

stevef1201 04-23-2012 03:01 PM

I love old people
 
Why? They call, I go and give an estimate (written), they ask how often I cut and I tell them every week. "Oh well what if it doesnt need cutting", I tell them I am here every week, I mow, trim, edge, and blow off. This goes around two or three time, then they figure out that I am not here to save them money, I am here to provide a service. That service is for them to never have to worry about thier yard, it not how many times I cut the grass, its how many times they have to worry about the grass being cut. If they dont seem to understand I tell here is my estimate, I have another customer to go see, feel free to call if you want me to take care of your yard.
7 times out of 10 they call me back agree to pay the monthly rate and everything is fine, the others usually call me 2 or 3 months later because the guy they have doesnt show up/ do a good job/ yadda/ yadda/ yadda/, then I charge them 10 more a month then the original estimate.


All times are GMT -5. The time now is 02:13 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 51
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 474
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 370
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 368
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,678
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,434
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 941
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,715
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 96
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,131
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,541
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 145
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 467
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 369
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 331
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 227
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 935
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 352
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 405,826
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 564
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,205
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,389
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 194
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 373
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,038
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 341
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 318
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,766
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 479
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 477
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 441
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 406
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 336
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,718
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 237
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 373
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,105
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 371
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 608
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 409
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 290
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 282
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:13 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:13 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy