Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum

» Welcome to the Gopher Lawn Care Business Forum
GopherHaul Landscaping & Lawn Care Business Marketing Forum

GopherHaul Landscaping & Lawn Care Business Marketing Forum (http://www.gopherforum.com/forum-index.php)
-   Community Assistance (http://www.gopherforum.com/forumdisplay.php?f=16)
-   -   Decisions... lol (http://www.gopherforum.com/showthread.php?t=16303)

CHEESE2009 04-20-2012 06:38 PM

Decisions... lol
 
I get a phone call from an elderly lady.

This lady spent 20 minutes bad mouthing another company, and she was trying to convince me she wasn't cheap.. she said something along the lines;

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time". bla bla bla bla.

Anyway, I was able to get her address and phone number, but this old lady was so riled up on the phone that she hung-up on me once I was able to get a word in!!!

-

What I would have loved to say to her IF she didn't hangup on me for no reason LOL;

You will be charged for the complete month regardless if you want us to show up or not. This is a business.

-

ANYWAY, I don't think I will do business with this lady, she sounds like a problem. Not sure if I should trust her, or the guy she fired. It's not like I'd give her a discount which I'm sure she wanted from the other guy...

Old people.... Why do you suck the life out of me?

Steve 04-20-2012 07:00 PM

Quote:

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time".
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?

kdexpd 04-20-2012 08:08 PM

This reminds me of a few years back when we had our 14" snow storm. It took me 20 minutes just to get to the neighbor's driveway to get my 4-wheeler and trailer. I got a call from one of my customers (who isn't a customer anymore) demanding I show up immediately and clear his drive. I explained to him that the city crews haven't even been out to do the streets yet and I was having difficulty getting my equipment to the street, let alone down the street...and I have a 1 ton dually 4x4. He freaked out and told me he had a doctor's appointment (not an emergency) that he had to get to on time. At this point he's annoying me, so I asked how he planned to get down the street once I cleared his driveway. He said the city crews would be by and he'd get out. HAHA! So I told him I would work my way to him but that I had other customers on the list ahead of him who had already called. That pissed him off even more apparently. It wasn't an hour later he calls me back. He says I owe him the $25 I would have charged hime to do the drive. When I asked him what for he got all pissed off and began cursing me and said he had to hire someone else to come do his driveway. The guy's a freakin' nutcase! He thought I had to pay him back because he had to hire someone else...??? WTF?? After he called me everything but a white boy, I got him good and told him I have appreciated his business for the last 2 years and I wish him all the best and to have a WONDERFUL day. Just before I could hit the "end" button I heard a scream " F YOU!!!!" LMAO!! Some people are freaking crazy!! By the way...It took the city crews 3 days to clear all the streets in town..it took them 2 to get to his street. I'd love to have heard how much he was gonna charge the city!

CHEESE2009 04-20-2012 08:29 PM

Quote:

Originally Posted by Steve (Post 106749)
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?

I told her it was weekly service, ... whatever else she said went in one of my ears and out the other.

As we figured out before, Steve, the elderly are not for me. LOL, talking to them kills me a little inside.

My Company
25% work
75% humoring the elderly

kdexpd 04-20-2012 11:36 PM

"You know yer getting old when you start having dry dreams and wet farts"

Steve 04-23-2012 11:25 AM

Quote:

75% humoring the elderly
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

http://3.bp.blogspot.com/-dCVMMHgHqJ...-old-man-3.jpg

SECTLANDSCAPING 04-23-2012 11:40 AM

Quote:

Originally Posted by Steve (Post 106866)
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

http://3.bp.blogspot.com/-dCVMMHgHqJ...-old-man-3.jpg

hey that guy is cool. I would ride with him.:D

I have a customer that calls when needed. Its real annoying but no matter what I say to him its always the same. If I have him scheduled its a "It doesnt need to be cut" If I dont its " whenever your free come by". Hes a good guy and good payer so I put up with it.

Hedgemaster 04-23-2012 03:51 PM

Did she use the term "fixed income" at any point?

That's always an indicator to

http://www.thestand.org/wp-content/u...l-run-away.jpg

stevef1201 04-23-2012 04:01 PM

I love old people
 
Why? They call, I go and give an estimate (written), they ask how often I cut and I tell them every week. "Oh well what if it doesnt need cutting", I tell them I am here every week, I mow, trim, edge, and blow off. This goes around two or three time, then they figure out that I am not here to save them money, I am here to provide a service. That service is for them to never have to worry about thier yard, it not how many times I cut the grass, its how many times they have to worry about the grass being cut. If they dont seem to understand I tell here is my estimate, I have another customer to go see, feel free to call if you want me to take care of your yard.
7 times out of 10 they call me back agree to pay the monthly rate and everything is fine, the others usually call me 2 or 3 months later because the guy they have doesnt show up/ do a good job/ yadda/ yadda/ yadda/, then I charge them 10 more a month then the original estimate.


All times are GMT -5. The time now is 06:42 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
(C) 2011 Riggs Publications - Terms of use & Privacy Policy

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Stander Vs. Zt
totalscape
Yesterday 07:57 PM
Today 06:36 AM
by stevef1201
1 29
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Today 12:52 AM
by rmccutchan
31 9,000
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Yesterday 11:33 PM
by SuperiorPower
7 233
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,677
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 105
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 329
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 184
Repair or replace the...
lxarth
12-17-2014 05:07 PM
12-19-2014 05:44 PM
by stevef1201
7 232
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 130
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,993
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,146
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,344
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 310
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 305
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 383
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 279
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 828
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 824
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 292
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,108
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 404
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,399
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 648
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 499
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,826
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 920
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 443
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 444
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,229
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,729
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 990
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,283
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,472
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 622
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 705
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,244
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 875
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,258
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,888
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 722
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,470
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 655
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,545
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,499
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,521
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 722
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,291
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,204
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 628
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,948
Read more about these lawn care business marketing categories.
General Business:
GopherHaul, Podcast
How to Estimate - Services To Offer:
Aeration, Apartment / Condo, bed edging, Color Change Plantings, Dethatching, Edging, Fall Leaf Cleanups, Foreclosed Homes, Gutter Cleaning, Hardscaping, Hedge Trimming, Home Safety Inspection, Irrigation, Landscape Project, Lawn Mower Repair, Mowing, Mulch Jobs, Outdoor decoration, Parking Lot Cleanups, Pet Waste Removal, Pressure Washing, Property Management, Snow plowing, Stump Grinding, Tree Removal
How to Estimate Jobs:
Lawn Care Business:
Barter, Bikini Lawn Care, Business Failure, Business loan, Business Plan, Debt, Debt Collection, Estimate or Proposal Form, Franchise, Fuel surcharge, How to sell, Insurance, Job Tracking, Lawn Care Contract, Lawn Care Customer Survey, Lawn Care Uniform, Lawn Care Videos, Operational Costs, Overhead Costs, Prepay, Pricing, Start up, Tiger Time Lawn Care,
Lawn Care Business Books:
Lawn Care Customers:
Buying customers, Commercial Customers, Customer Retention, How to get, Residential Customers
Lawn Care Employees:
1 Man Lawn Crew, Bonus Pay, training, Your First Employee
lawn care equipment:
bed edger, Lawn Care Truck, Leaf Sweeper, Mower, New Arrival, Trailer, UltraVac
Lawn Care Marketing:
Billboard, Brochure, Business Card, Community Projects To Promote Your Business, Coupons, Cross Promotion / Synergy, Direct Mail, Door hanger, door to door, Free Giveaway Contest, Free Lawn Care Flyer Template, Gift or Discount Cards, home show, Internet, Lawn Care Business Sales Letter, Lawn Care Logo, Lawn Care Marketing, Lawn Care Truck & Trailer Signs, Lawn Care Website, Lawn Signs, Magazine Ad, Magnets, Mailing list, Marketing on Craigslist.com, Newspaper Ads, Parade, Postcards, publicity stunt, Referrals, Review My Lawn Care Marketing Material, t-shirt, Welcoming Kit, Word Of Mouth
Seasonal Promotion Ideas:
4th of July, Armed Forces Day, Christmas, Election Day, Fall, Halloween, Memorial Day, Spring, Summer, Valentine's Day, Veteran's Day, Winter:
Software:
Estimation Software, Landscaper Software, Landscaping Business Software, Landscaping Estimate Software, Landscaping Software, Lawn Care Business Software, Lawn Care Estimating Software, Lawn Care Software, Mowing Software
Uncategorized:
Video:
Website:
Search Engine Optimization
» Lawn Care Business Discussion Categories
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:42 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:42 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy