you say in your video that they had the bolt in the wrong hole in the jack and you switched the bolt so the jack stands straight up like it's supposed to.... the jack is designed so that when you hook it to your hitch you jack it until the pad is about 1" off the ground. Then you pull the bolt out and roll the jack into the sideways position then put the bolt back in. it's to save you from having to jack it all the way up and down each time you hook up and unhook your trailer.
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