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  • #31
    Maybe this is a newer business and they are still scaling up to handle mail order?
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    • #32
      Maybe this is a newer business and they are still scaling up to handle mail order?
      It's possible. I've tried to contact Charles P. 3 times since my last email and received no reply. I've emailed asking for my money back since they can't seem to send me a set of blades.
      Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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      • #33
        hmm are you returning them and did you use them on a dry day?

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        • #34
          hmm are you returning them and did you use them on a dry day?
          If they send me a call tag I will return the blades they sent.

          I finally got an email stating they are going to a new manufacturer and apologizing for the delay. I can understand but I need some communication. So far my customer satisfaction is nil.
          Last edited by mark123; 10-12-2011, 04:22 AM.
          Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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          • #35
            Razor

            Hello, Yes we are a start up company and with that comes problems as any one who owns a business knows. We researched the product and tested it under various conditions and found not only do you not lose power you do save gas, your blades stay sharper longer and you do reduce vibration and noise. The balance issue: when you get your tires installed they balance them on a 3 or 4 point axis not 2 point, the theory works for blades as they are designed on 3 and 4 points. We laser cut them so they are within 5 thous of an inch, that means they are balanced better than any other blade made. The blades are not made of regular steel as we use a hardened steel that has a high wear resistance and chip resistance. We have raised the back edge surface for higher lift, this will address the issue one of your readers has had. We are also sending the new blades to him this week as we had to have them stress tested and tried, will continue to send him samples. We are focused on being customer driven, in put from customers is valuable to us. We have had manufacturer issues, this has now been resolved by going with a larger manufacturer here in the USA. I look forward to any in put and thank all of you for your time.

            Charles P

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            • #36
              Thanks for the post Charles. I'm glad you're getting things worked out.

              A couple of questions:
              Is there really a such thing as too much lift? I'm sure there is a point of diminishing returns but higher lift means better cut (usually).

              Are the lift fins slotted like that to facilitate bending or is it designed for mulching? If for mulching have you tried twisting the teeth to control air flow direction? I'm thinking if they are slotted and not twisted they may a well be solid.
              Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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              • #37
                Razor

                The cuts are made for mulching, they are at a slant to improve airflow. Yes you can have to much airflow, when you have to much it will blow out from the bottom and lay the grass down. We have changed the teeth so they increase the mulching effect. The blades we had made from the previous manufacturer were not what we had spec'd, The airflow ramp should have been 30 Deg. not 12 Deg. thus the issue the one reader had. We have fixed the problem and are confident we wont have this issues again. The blades manufactured today are made from mild steel then in some cases heat treated, the bends and curls the blades have are to increase strength. We chose to use a much higher grade of steel to increase strength, blade life, and durability. We are excited to get the blades out as they have been used and tested over the course of 2 years. The blades were tested and proved to not only decrease gas use but also increase speed of mowing and mulch finer. We did not anticipate the issues we were hit with yet they did open a door to a larger and more professional manufacturer.
                Our goal is:
                1. Make the best product available
                2. Make it in the USA
                3. To always be customer focused

                I invite anyone who would like to give input, voice concerns or anything else to please feel free to call me anytime at: 541-263-1939

                Charles P.

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                • #38
                  Hi Charles,

                  Welcome to our forum.

                  I'd like to say good job on going out there and making something new. On being creative and experimenting.

                  It's nice to that can-do spirit.

                  Is there a back story as to how all of this got started and where you initially got the idea to do this? It's such a unique product, I'd figure it have a very interesting story too.
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                  • #39
                    Let's not make the story too long though. At least not until you get me some blades. Let's go, CP. Heeyah!
                    Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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                    • #40
                      Razor Inc

                      We started this company after seeing several issues that were not being addressed. I am sure we all have ideas that could improve the industry as a whole, things that the manufacturer ignore.
                      We looked at areas that have issues, look for a solution, gain input from end users and put the pieces together. If any one has an idea that they would like to see if it has a market and needs help let me know. On our staff for example is: Jennine, retired VP for Gannett/USA TODAY and is considered the best in marketing/advertising in the country, Ken Savage, Owner of a WEB developing company, Mike Fountain, PHD Computer Science. Our staff would like to help anyone who would like to improve the industry. I am excited, I will be delivering the blades to Boughtners Lawn care next week myself, I enjoy meeting people and getting their input. I wanted our company to be like an open forum so that the end users could drive the product, I cant think of any company that opens itself up to others. This lends itself to better products because its made by the people who use it and not a designer/engineer behind a computer. How many times have you said to yourself: I would add more room in the engine compartment so its easy to work on, or I would do it this way. Egineers forget about the end user when they develope the products. AGAIN if you have an idea please feel free to contact us and we will give you all the help and support we have.

                      Charles

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                      • #41
                        Well Chuck, all that sounds just dandy but it doesn't mean squat if you can't deliver the promised product. I still don't have my blades.
                        Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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                        • #42
                          Well Chuck, all that sounds just dandy but it doesn't mean squat if you can't deliver the promised product. I still don't have my blades.
                          WOW, It's been 48 days since you posted that you ordered the blades.
                          Go find a blacksmith, he can hammer some out by hand faster.

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                          • #43
                            WOW, It's been 48 days since you posted that you ordered the blades.
                            Go find a blacksmith, he can hammer some out by hand faster.
                            Yeah, I'm just wondering what I have to do to either get a set of blades or just get my money back. Where's Chuck?

                            Screw it. I just want my money back. I'm done waiting and I'm done being lied to. What a joke.
                            Last edited by mark123; 10-25-2011, 09:17 PM.
                            Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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                            • #44
                              Blades

                              We have your blades with us and are bringing them to you on Saturday. We also are refunding you the money, but still would like you to try our blades at no charge. i have been out for a couple of weeks as I had to undergo chemotherapy and would like to say sorry to all for the inconvenience.

                              Charles

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                              • #45
                                Blades

                                I look forward to meeting you Saturday and delivering you the blades. My Ph# is 541-263-1939

                                Charles

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