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  • Forgot Discount

    This is a situation that just occured to me. I am not going to tell you what I did until I get some replys. But I am curious as what others would do.

    Situation: A customer decided to pre-pay for fertilization services for the 2007 season. You give her a price and stop over to pick up the check.

    Problem: When you get home you realize that something isn't right. You forgot to give her a 5% pre-payment discount. So she overpaid by $15.

    Question: Would you inform her of the error and tell her that she will be getting a refund/credit? or Do you figure that she will not notice it anyways and keep the extra money?

  • #2
    Give it back. Honesty will get you everywhere with customers.

    Comment


    • #3
      Give it back in person

      barry

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      • #4
        that the way you got it right.

        Barry

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        • #5
          Yes guys, I called her as soon as I got home and noticed the error. I told her that I would drop her off a refund tomorrow. She was happy that I was honest with her. She really appreciated that.

          Comment


          • #6
            more money in your pot down the road

            Barry

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            • #7
              Oh I agree, you just gained a lot more in goodwill for your company.
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              • #8
                I totally agree

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