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  • Mowing when leaves have fallen

    I was wondering how to deal with the customers that do not want fall cleanup or leaf removal, but you end up mowing their leaves up every week? Do you add a leaf removal fee anyway? Just looking for some suggestions on how to deal with this issue.

  • #2
    Rule #1. If you don't take care of the customer, someone else will.

    On that note, sometimes its best to do a little extra.

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    • #3
      This really matters more on your area. Where Im at the leaves keep falling for another month after the mowing season has ended. So we'll either come back and do the clean up or do it in spring.

      I cant really see you adding a charge because theres leaves on the ground when your mowing. On the other hand I wouldnt blame you for driving around piles of it either.

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      • #4
        Yeah I run into the same thing here in ct. I usually keep mowing until the leaves have fallen to a point were mowing becomes very messy. Then i usually come back once they're all down and do a clean up. All i have is a couple walk behinds and the bagging on those things suck. Especially with leaves so it does become a pain and a bit more work. I usually charge a bit more for bagging and hauling the stuff away.

        Can't wait for that ztr to come into my life someday. Can't fu**ing wait@!

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        • #5
          I think he has a valid question and I don't see how anyone should be expected to do twice the work for no extra pay.

          A few leaves are OK to mow, but when the lawn is completely covered and the grass is still actively growing, why should they get a free leaf cleanup?

          It's one thing if you've already factored this into your pricing way back in spring, but if you had no idea the lawn would be this way (not all lawns are like this - trees, or no trees), your pricing surely isn't "padded" enough to compensate you for the extra time and work of doing a cleanup just so you can them mow the lawn.

          I have one client that I have been blowing off leaves before mowing for at least 5 weeks now - there are so many that you can barely see the grass. The only reason I don't charge for it is because her lawn borders some woods and I can quickly blow them into that area. If there were homes next to her, what would I DO with all the leaves? Gather them up and take them with me? For FREE?
          I think not.

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          • #6
            do you bag when u mow

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            • #7
              Exactly hedge, i tend to do the same. I blow off if its quick and there are woods near by. If that's not possible i do bag but i charge a bit more for it. Once it's gotten bad and no longer baggable by me I then stop mowing and then do a clean up. Most of my customers are o.k. with this but others give me a hard time about the bagging thing. It's definitely more work which equals mo money, mo money, mo money (In Living Color reference for those to young to remember the show). I think having a ztr with a collection system comes in handy BIG time this time of year.

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              • #8
                do you bag when u mow

                Bag???



                Hahahahahahahahahahahahaha!

                Hahahahahahahahahahahahahaha!

                Hahahahahahahahahahahahahahahah!


                No.

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                • #9
                  Now I realize that you yankees do not have this option, but, I charge the same amount every month as I mow 12 months of the year. Leaf clean up is part of the charge. Example: I have a 1/4 acre lot with a house, charge 125 a month for 12 months. Thats 1500 a year for 42 mowings, or about 35 a cut.
                  8 of those are primarily for leaf clean up, and some grass mowing.

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                  • #10
                    Rule #1. If you don't take care of the customer, someone else will.

                    On that note, sometimes its best to do a little extra.


                    thanks you so much master jenkinson for giving me yous 25 dollaz to mow your lawn.
                    i am in debt to you for giving me such a opportunity, don'ts worry about those leaves i will takes care of it cause lordy knows i hits the lottery when i found you.


                    that is a bunch of poppycack, you do a great service for a reasonable price but you don't do squat for free.
                    if they don't want a clean up and they are not paying for bagging and disposal then you throw on some gator blades and let it fly.

                    like a deli is gonna throw some extra crap on your sandwich because you are already spending 5 bucks on it or a pizza place is gonna give you a free topping because you are paying 10 bucks for a plain pie, yeah right.

                    that is how you make money and if you play paddy cake with your customers and throw in free service because you fear they are gonna whip you to the curb then you got a crappy customer or you are a crappy businessman or both.

                    too many landscapers own jobs and not businesses and the thing that cracks me up is they would rather own a job and take crap from all the people they work for then just show up and take crap from one person by getting a job.

                    spare me the you got to start somewhere line because with that attitude thats the way it will always be.

                    sorry, i am not trying to be a deek just telling it like it is and is and it angers me to see hard working people get crapped on from their clients.
                    you own a business in hopes of making more money then you could possibly ever imagine and you own a business so you don't have to work in fear of losing your job.
                    customers come and go and it is not like the old days where you may have 60 of the same clients for 10 years.

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                    • #11
                      Yes, I do bag all of the grass and leaves. The leaves are falling earlier this year and it is making a normal mowing job double in time.

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                      • #12
                        I was wondering how to deal with the customers that do not want fall cleanup or leaf removal, but you end up mowing their leaves up every week? Do you add a leaf removal fee anyway? Just looking for some suggestions on how to deal with this issue.
                        I do bag when I mow.

                        Comment


                        • #13
                          Yes, I do bag all of the grass and leaves. The leaves are falling earlier this year and it is making a normal mowing job double in time.

                          well if you already bagging anyway but you are finding that you are collecting more debris tell the customers that you will need to charge a modest dump fee in addition to the standard costs to help offset the cost of disposal.

                          if you are leaving debris on property in a compost pile then you are only adding time.

                          it would also be a good opportunity to sell them on a fall clean up.


                          being in the fall you are using your mower to pick up most of the leaves as they drop i usually charge a extra 1/3 of the weekly service to compensate the leaf disposal and the little extra time to dust the beds onto the lawn for the machine to pick the leaves up each week.

                          and then the final time we are on each property they get a once over the entire property and beds and lots and get billed a final clean up.

                          we incur many expenses through out the year and with fuel bieng at or near 4 bucks a gallon everything in our business cost more.
                          dumping fees go up fuel cost goes up materials costs go up nursery stock goe up fertilizer goes up.

                          every thing we do and buy in this business is in accordance to fuel prices and you need to charge according or these hidden costs add up and put you in the poor house.
                          when you are eeking by the quality of your service is the first thing to falter.

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                          • #14
                            Go The Extra Mile- Always do more than you're paid to do in a positive mental attitude. Then the law on compensation will take care of you. True Fact

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                            • #15
                              I trimmed some overgrown shrubs the other day since they were unsightly and the owner didn't have the extra money to pay to have them done.
                              The utility company reduced my bill by $30 this month for doing so. (not)


                              It's one thing to do good and to put in a little extra effort from time to time, but charity will never, ever, ever pay your bills.

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