Announcement

Collapse
No announcement yet.

How to tell Cust. to pick up poop,toys,etc..Nicely

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • How to tell Cust. to pick up poop,toys,etc..Nicely

    Just wanted to get your ideas on how to tell a customer nicely that they need to pick up obstacles, toys, poop, etc... in their backyard. Do you have a letter you send or what do you think is the best way?

    Thanks for your help!

  • #2
    Greg that is a great question and I am surprised no one jumped on this yet. I think I have seen in some lawn care contracts, a fee will be added to the service if the dogs aren't picked up after.

    Also, maybe this is a great business opportunity to offer this service or hire someone too.

    Does anyone else have any thoughts on this?
    - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
    Download your Free trial of Gopher Lawn Care Software.

    Comment


    • #3
      I've only really had the problem once, and since the client was almost always home, I just knocked on the door and mentioned it to him. He gave me a nice tip with the first bill, then made an effort to pick most of it up later, while still tipping me generously.

      Comment


      • #4
        With this subject i tell my clients to tell there customers that they will pick it up for an extra charge increase sales

        Comment


        • #5
          Thanks guys. I like the idea on charging to pick it up. I dont run into it often but when I do it is usually a big dog with big piles. I wonder what the going rate for picking up poo is? LOL

          Comment


          • #6
            Quote[/b] (GeeGood @ April 10 2008,11:53)]Thanks guys. I like the idea on charging to pick it up. I dont run into it often but when I do it is usually a big dog with big piles. I wonder what the going rate for picking up poo is? LOL
            Depends on how much poop and toys your picking up if it takes you 10, 15 - 20 min to clean up a yard so you can do your job, then double the cutting charge this will get their attention, if you don't have it in your contract then you need to put it in there and include that you're not responsible for pets in fenced yards getting lose, it is the home owners responsibility to pick up toys and poop and make sure the pets are secure and put away while your there to do your job. If you don't use a contract for every cutting customers then you need to start. It will help protect you and the customer.

            Good Luck
            Tim

            Comment


            • #7
              how to tell them?

              You tell them they get charged extra (prorated $45 per man hour) if you have to pick up poop, toys, move trampolines, move pools, remove excess garbage, etc. if it is on the lawn each week.
              2000 Ford F350 Dump Truck V10 8\'6\" Western
              2006 Chevy 2500HD 8ft Western
              2005 8x20ft Haulmark Enclosed Trailer
              Exmark Rider and WB and Stihl Handhelds

              Comment


              • #8
                What about when people want to have long conversations and tell you their life story. I don't mine conversating, but some times I need to get going.

                How do you get out of these?
                Rob
                Green Image Lawn & Landscape

                \"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"

                Comment


                • #9
                  Another great question. I have several of those (talkers) that want to keep going and going about themselves or whatever. They beat me down.

                  Comment


                  • #10
                    Just tell them that you have to be at Mr./Mrs___ o'clock, and to make it on time you would have to leave now.



                    My hair is turning white, my necks alwayas been red, my collar is still blue

                    Comment


                    • #11
                      I am curious about this. From your experiences, have you found any correlation between long conversations with potential customers and their rate of signing on with you?

                      Does a longer conversation = more approved estimates?
                      - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                      Download your Free trial of Gopher Lawn Care Software.

                      Comment


                      • #12
                        Quote[/b] ]Does a longer conversation = more approved estimates?
                        Thats a good point.
                        I don't mind having extended conversations with people when I am trying to get their business. Sometimes if you stand and talk with people about whatever is on their mind at the time it can make them feel comfortable with you. Then they might develop a level of trust and choose you instead the other guy that is more like HI and BYE.

                        But when it happens every time I show up at the customer's house it gets kinda of old. Maybe its part of the job sometimes.
                        Rob
                        Green Image Lawn & Landscape

                        \"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"

                        Comment


                        • #13
                          How about the customers that sneak up behind you and tap you on the shoulder while you are weedeating? It always cracks me up that they are standing there talking to me as if I can hear while I have hearing protection on and the weedeater is blazing.

                          Start a profitable lawn care business.

                          Comment


                          • #14
                            Lol when a customer starts talking a bit too much, I wait for them to pause then ask them something about the service they want. I try to get them back on the reason I am there. Especially when they are feeling bad or complaining about someone else. I don't want them to relate me to that negativity or get the impression that I am there to converse with them for minutes at a time.

                            Comment


                            • #15
                              Just wanted to get your ideas on how to tell a customer nicely that they need to pick up obstacles, toys, poop, etc... in their backyard. Do you have a letter you send or what do you think is the best way?

                              Thanks for your help!
                              There is no nice way and you should always speak to the customer face to face.
                              This shows a lack of respect for you on your customers part. You must be "the business owner" in a situation like this.

                              Business is not always nice! The customer needs to understand this. Stand up for yourself face to face.

                              There needs to be consequences for "non action"

                              Comment

                              Working...
                              X