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  • cheap *** customers

    Ok everyone check this out..how come when a plumber or electrician comes to ur house charges you 70-80 bucks an hour gives the homeowner this huge bill and for the most part gets paid...But when a landscaper/lawn guy comes the homeowner and quotes 35 for the lawn and 35 to remove a 3foot hedge. The customer goes sure go ahead,and then when your done they go...but you were only here for just over an hour thats just ridiculous he said. He still paid me (cusin and a grutin) the whole timei guess he thought id be there for several hours..this is my first encounter. Im sure it wont be the last.Any body knows what i should do to avoid this next time??

  • #2
    Ok everyone check this out..how come when a plumber or electrician comes to ur house charges you 70-80 bucks an hour gives the homeowner this huge bill and for the most part gets paid...But when a landscaper/lawn guy comes the homeowner and quotes 35 for the lawn and 35 to remove a 3foot hedge. The customer goes sure go ahead,and then when your done they go...but you were only here for just over an hour thats just ridiculous he said. He still paid me (cusin and a grutin) the whole timei guess he thought id be there for several hours..this is my first encounter. Im sure it wont be the last.Any body knows what i should do to avoid this next time??
    You're in this business to make money. He agreed on your price before you started. It doesn't matter how long it takes, and tell them that.

    I just paid a tree removal business $200 bucks to cut up and remove a huge tree that had fallen in the yard.

    It took them just over an hour to remove it.

    It would have taken me days.


    how long would it have taken your customer to mow, remove the shrub, and haul it off?

    Probably more than the hour it took you. Sometimes you have to be blunt with folks.

    Comment


    • #3
      Take more Breaks.,.

      What they are paying with plumbers is knowledge and tools. That is the same thing they are paying you for. Labor is only a minor portion of it. The problem is that people think they are only buying labor.
      Pat

      Comment


      • #4
        Ok everyone check this out..how come when a plumber or electrician comes to ur house charges you 70-80 bucks an hour gives the homeowner this huge bill and for the most part gets paid...But when a landscaper/lawn guy comes the homeowner and quotes 35 for the lawn and 35 to remove a 3foot hedge. The customer goes sure go ahead,and then when your done they go...but you were only here for just over an hour thats just ridiculous he said. He still paid me (cusin and a grutin) the whole timei guess he thought id be there for several hours..this is my first encounter. Im sure it wont be the last.Any body knows what i should do to avoid this next time??
        That's just the way people are, and this won't be the last customer you run into that's like this unfortunately. Just remember what you quote the customer and don't let them back you down very much on the price. Customers are always going to bulk at some of your prices, but you have to explain what they benefit from by hiring you to do the job they are wanting performed.

        Comment


        • #5
          I saw a comic once, the home owner asked the electrician "Is this something I could do myself?"
          The Electrician said "Sure, with 20 years of experience and about 50K worth of tools!"

          I tell people that "Yes that seems high but, remember I also haul this crap away. The dumping fee is xxx, and it takes me another hour of work to get there and unload this crap."

          Comment


          • #6
            Ok everyone check this out..how come when a plumber or electrician comes to ur house charges you 70-80 bucks an hour gives the homeowner this huge bill and for the most part gets paid...But when a landscaper/lawn guy comes the homeowner and quotes 35 for the lawn and 35 to remove a 3foot hedge. The customer goes sure go ahead,and then when your done they go...but you were only here for just over an hour thats just ridiculous he said. He still paid me (cusin and a grutin) the whole timei guess he thought id be there for several hours..this is my first encounter. Im sure it wont be the last.Any body knows what i should do to avoid this next time??
            A lot of people can't do electical or plumbing work. So they hire someone.

            But why do people hire us? BECAUSE THEY ARE LAZY!!!!! They can cut their own lawn, but they don't because of the usual looooooooooong list of reasons why they can't do it.

            Landscaping is a seasonal job for most of us. I explain to them its pretty hard to mow lawns with snow on the ground.

            Comment


            • #7
              plumbers and electricians have to be licensed and insured as well as their license can be revoked if they are not insured.
              they also have to work as a apprentice for a few years and have to have sponsors that are licensed in order to take the exam.

              i could be a garbage man with a few thousand dollars in the bank and one day decide that i want to be a landscaper and go out and buy a machine and trailer and such and bam, i am a landscaper.

              i mean no disrespect to anyone but 3/4 of the people on this site have no clue as to what they are doing and have no prior experience and never worked for a landscape company and viola, they are landscapers.

              we have printers, insurance salesman, teenagers and kids in grammar school that either lost their job and decided to start a business or just have visions of grandeur that they are gonna make the big time cutting lawns by passing out flyers with no insurance and don't even put their quotes in writing who think that they don't need to do so.

              and you wonder why customers treat us the way they do.

              Comment


              • #8
                plumbers and electricians have to be licensed and insured as well as their license can be revoked if they are not insured.
                they also have to work as a apprentice for a few years and have to have sponsors that are licensed in order to take the exam.

                i could be a garbage man with a few thousand dollars in the bank and one day decide that i want to be a landscaper and go out and buy a machine and trailer and such and bam, i am a landscaper.

                i mean no disrespect to anyone but 3/4 of the people on this site have no clue as to what they are doing and have no prior experience and never worked for a landscape company and viola, they are landscapers.

                we have printers, insurance salesman, teenagers and kids in grammar school that either lost their job and decided to start a business or just have visions of grandeur that they are gonna make the big time cutting lawns by passing out flyers with no insurance and don't even put their quotes in writing who think that they don't need to do so.

                and you wonder why customers treat us the way they do.
                very well said .

                Comment


                • #9
                  The biggest reason is US. We don't do anything about the unlicensed, uninsured, and just plain illegal operators. If Bevis is not licensed, he is not paying taxes IRS TAX FRAUD, STATE TAX FRAUD, He has no insurance - leave a note with his customers that they will be held financially liable if Bevis damages some else's property, if some gets hurt, of if Bevis gets hurt. See Bevis spraying chemicals, REPORT HIM. Most states have a requirement to specially licensed or like in Florida 5000 dollar fine for the first offense, can go to jail for up to 10 years

                  Comment


                  • #10
                    You are not going to get rich MOWING almost anyone can do it and tools are very cheap. Things that make the best money take special skills or tools like.
                    stump grinding
                    tilling
                    aerating
                    dethatching
                    power washing
                    anything that needs a large truck

                    Comment


                    • #11
                      plumbers and electricians have to be licensed and insured as well as their license can be revoked if they are not insured.
                      they also have to work as a apprentice for a few years and have to have sponsors that are licensed in order to take the exam.

                      i could be a garbage man with a few thousand dollars in the bank and one day decide that i want to be a landscaper and go out and buy a machine and trailer and such and bam, i am a landscaper.

                      i mean no disrespect to anyone but 3/4 of the people on this site have no clue as to what they are doing and have no prior experience and never worked for a landscape company and viola, they are landscapers.

                      we have printers, insurance salesman, teenagers and kids in grammar school that either lost their job and decided to start a business or just have visions of grandeur that they are gonna make the big time cutting lawns by passing out flyers with no insurance and don't even put their quotes in writing who think that they don't need to do so.

                      and you wonder why customers treat us the way they do.
                      Dpld, It is posts like this that make me respect you the most on this site. I am young (20) but landscaping is not a game to me it is my career. I am glad there are people like you on this site for us to learn from.

                      Comment


                      • #12
                        You are not going to get rich MOWING almost anyone can do it and tools are very cheap. Things that make the best money take special skills or tools like.
                        stump grinding
                        tilling
                        aerating
                        dethatching
                        power washing
                        anything that needs a large truck
                        Very true! I see guys everyday that went to walmart bought a cheap lawn tractor, and weedeater. Then go out an "mow lawns".

                        Comment


                        • #13
                          Dpld, It is posts like this that make me respect you the most on this site. I am young (20) but landscaping is not a game to me it is my career. I am glad there are people like you on this site for us to learn from.

                          i appreciate the kind words and it means a lot to me to hear that.
                          there are so many things to know and do that it can be overwhelming for a young guy starting out and i had the fortune of working under some great people when i started out and i try to do my best to return the favor.

                          i will say however that i am not the know all be all and some things that work for me may not be the best way for others and all i ever try to do is be helpful to anyone who cares to listen.
                          there are also many ways to be successful and there is no one basic plan that has a one size fits all approach for everyone.
                          whether it is me or anyone else the person on the other end has to take the advice with a grain of salt because there are so many factors from state to state that some things may not apply to them.

                          you seem as if you are off to a great start and you got your act together. i wish you and everyone here all the best and continued success and don't ever be discouraged by anyone and don't think that you have to be a big company to be successful because there is no significance in that and the most important factor for you and anyone is that you are making a good living and providing for yourself and your families.

                          thanks again for the kind words, Dan.

                          Comment


                          • #14
                            You are not going to get rich MOWING almost anyone can do it and tools are very cheap. Things that make the best money take special skills or tools like.
                            stump grinding
                            tilling
                            aerating
                            dethatching
                            power washing
                            anything that needs a large truck
                            This is very true. The largest landscaping companies are doing hardscapes, masonry, asphalt, tree work, etc. All these are skills that need experience and equipment.

                            So far this year my big earner is gutter cleanings. Theres really no skill in this but most people dont price it right. 99% of homeowners will not get on a ladder to do it themselves. The hacks will do it for $50-$100.

                            I am one of the most expensive gutter cleaning and pressure washing companies in my area. I land about 80% of my work even when I'm twice as high as the next guy. I have a reputation and A+ grade on Angieslist that speaks for itself.

                            With mowing your dealing with homeowners that will mow their own lawn or hire the cheapest guy. Its lawn mowing not rocket science. There is money in lawn treatment if you can get enough clients.

                            I really have never had to target residential mowing. I will this year just because I have some openings but Ill never be that guy that says hes going to get 50 lawns. Its like plowing driveways a waste of time.

                            Comment


                            • #15
                              This is a very good question!

                              but you were only here for just over an hour thats just ridiculous he said. He still paid me (cusin and a grutin) the whole timei guess he thought id be there for several hours..this is my first encounter. Im sure it wont be the last.Any body knows what i should do to avoid this next time??
                              It seems it all comes down to a value the customer puts together in their head. This customer might have based it on the time you spent versus how much he gets paid an hour himself.

                              Now it may be difficult to avoid this from happening, but it might be prudent to smooth over when it does happen if you want this to be a return customer.

                              How might you do this? You could explain to the customer how it costs quite a bit to keep your operation going. You could point to a mower and say that mower alone costs me $X dollars and needs to be replaced every X years.

                              If you can show the customer that you are able to get the job done because of the infrastructure you have created and are paying to keep together, they may better understand that they can't compare your hourly wage to how much they make an hour because you have A LOT of bills that need to be covered from your fee.

                              In the end, you want the customer to feel they got a good deal and the price is a lot cheaper than if they had to buy the equipment and spend the time to learn how to perform the work. If they feel they got a good deal, they will call back and they will also refer you to others.

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