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My first un-happy customer

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  • #16
    explain upfront, this is what i do. I will mow your gras at x inches, edge all existing edge lines, and weedeat around everything. people are too vague with their customers. thats why they expect soo much. tell them 100% what your gonna do so they dont expect anything more or less.
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    • #17
      Its all about communication - you and the customer have to agree on what is going to be done for them, and its wise to have this understanding before work begins so there's no games to be played such as this.

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