Times are changing fast! I noticed the 40+ yr old generation prefers phone calls, but the younger is all about emails! I noticed when I email a customer, I have to be very careful with what I say. Because they will study EVERYTHING I type!! One good thing I have had luck with, is in your emails, type the service you are doing followed by the price. This way the price doesn't stick in their mind as they read. I know its a debate to do a meet/greet with the customers, or talk over phone. But lately I've done more email quotes than phone quotes. Out of all my quotes, I only lost 1 this year- it was a highball because I didn't want to mess with her. Anyone else running into the same thing???? How are you doing your email quotes?
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Phone or email?