I want to bring up a topic Im sure a lot of you guys deal with....Moody Customers who come out before we are gone. I am a very laid back guy, when I work , I don't take short cuts. I always do a walk around after me and my guy are finishing up on a yard. Today we Aerated 17 yards, this customers was the 15th so you know the mood I was already in. We were finishing up her front yard and I was writing up her bill in my truck. Mind you this customer has been with me from the beginning. She comes up to my driver door bitching about a 3ft branch that had fallen from her tree into the front yard. " your guy didn't even pick it up, I'm old and you guys are young! You should pick these things up for me! Long story short... " Mrs....... Have we left yet!? Don't come out bitching at me because your old man forgot to pop his pill last night! I absolutely cannot stand when a customer decides to get loud about something when she knows our routine...she knows that we haven't left yet, there is still a chance that WE might grab that! You learn to bite your tongue a lot and try not to let it get to you the rest of the day.
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