I just started my business this year, and have nothing but per cut customers. I have one client that called me last week and told me that her yard didn't need cutting because we haven't had much rain. Well I said okay, I'll be there next Monday. I got to her house today, and then again she told me it was brown and it didn't need it. Then she proceeded to bitch me out about how the old clippings were right up next the the sidewalk and it looked bad. I already do it cheaper than I should. It is about a 35 or 40 dollar job, and charging her 30 for mow, trim, blow, and biweekly edging. She has complained on more than just one separate occasion. I make sure that it is spotless every time I cut. I don't want to lose her business, but I feeling like I want to drop her. This is why I am considering next season to incorporate, not written contracts. But verbal agreements with monthly billing and biweekly and weekly mowing options (Along with a customer welcome letter stating information about my services and expectations from each party). Also does anyone think that if I am not doing contracts that maybe I should require first time customers to pay upfront rather than wait a month to get paid and not get paid? Has anyone had a bad experience with that? I want to run my company painless, efficient, and simple as possible.
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The Pleasures Of Dealing with Customers