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  • lawn school

    as many of u may have read ive been in this line of work for some years and love it , i recently enrolled in gophers online lawn school and took the course and of course i passed lol but i found it very informative and a great expierence i highly recommend any one getting started in this industry or still a little new to this check it out it should teach you alot this class is free to members of this site and we all know any form of education is priceless and this could help you keeping your company profitable and succesful.

    this could also be a good tool to use to help train employees and rising supervisors,as many of us know often are supervisors are faced with giving estimates and dealing with customers on the spot

    check it out its well worth your time,
    <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
    <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
    </a>

  • #2
    this could also be a good tool to use to help train employees and rising supervisors,as many of us know often are supervisors are faced with giving estimates and dealing with customers on the spot
    I am glad you liked it!

    Now this is very interesting. What kinds of concepts would ideally be taught to help employees or supervisors?
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    • #3
      customer service skills
      how to handle upset/rude customers
      what to do in certain circumstances
      how to estimate a job on the spot
      how to handle accidents/on job injuries
      how to handle over seeing other employees
      what to do in emergency circumstances

      the list goes on and on come on people lets get some input here
      <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
      <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
      </a>

      Comment


      • #4
        Ok let's break this into smaller parts and understand it all better. Please anyone reading that wants to jump in, do so.

        customer service skills
        What do you find to be important customer service skills that employees need to know? What stands out in your mind?
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        • #5
          well ....
          dealing with unhappy/disgruntel customers(yard is scalped-last visit clippings were left on walk way)
          what to do if something at customers is damaged(broken window-cut cable/phone line)
          if customer needs pricing on other jobs(pruning-gutter cleaning)
          what to do if customer wants to cancell services(cancell mid contract)
          what to do if customer has questions about billing (over charged-doesnt understand statement)


          here are a few with some examples in ( )
          <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
          <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
          </a>

          Comment


          • #6
            This is good, let's keep working on it.

            what to do in certain circumstances
            What types of circumstances are you thinking of?
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            • #7
              I agree. I am currently pursuing my MBA, however, almost every night, I find myself drifting off of my school work and getting on here and taking the gopher haul class online. It is really interesting and I am definitely learning alot!

              Cant thank you enough Steve!!

              Outer Elements Lawn & Landscape

              Comment


              • #8
                You are very welcome.

                Join in here and get some ideas in the post on what I should be including in future sections, if you can.
                - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                Download your Free trial of Gopher Lawn Care Software.

                Comment


                • #9
                  injurys property damage missing equipment un fixable equipment
                  sick employee bad weather
                  <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
                  <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
                  </a>

                  Comment


                  • #10
                    Great ideas!

                    What suggestions would you have for your employees if they found themselves dealing with these situations?
                    • injurys
                    • property damage
                    • missing equipment
                    • un fixable equipment
                    • sick employee
                    • bad weather
                    - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                    Download your Free trial of Gopher Lawn Care Software.

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                    • #11
                      Great ideas!

                      What suggestions would you have for your employees if they found themselves dealing with these situations?
                      • injurys
                        administer first aid-call ems if needed-call office-fill out report
                      • property damage
                        try to fix-inform office-fill out incident report
                      • missing equipment
                        call office -call authorities-fill out a report
                      • un fixable equipment
                        after trying to fix call office get further details /finish job with equipment you have
                      • sick employee
                        call office-make a report-arrange for employee to get to shop or home
                      • bad weather
                        work as long as its safe-no matter what finish job if possible-safely load equipment and call office
                      here are a few
                      <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
                      <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
                      </a>

                      Comment


                      • #12
                        no matter what finish job if possible
                        Can you tell us more of what you mean by this? Because I think a new employee could read simply no matter what finish the job.

                        Also:
                        • What do you suggest the new employee do when dealing with unhappy/disgruntel customers(yard is scalped-last visit clippings were left on walk way)?
                        • What should they do if something at customers is damaged (like a cable/phone line)?
                        • What should they do if customer needs pricing on other jobs(pruning-gutter cleaning)?
                        • what to do if customer wants to cancel services(cancel mid contract)?
                        • what to do if customer has questions about billing (over charged-doesnt understand statement
                        - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                        Download your Free trial of Gopher Lawn Care Software.

                        Comment


                        • #13
                          Can you tell us more of what you mean by this? Because I think a new employee could read simply no matter what finish the job.
                          Basicly it means if you have to work in the rain for 10-20 inutes so be it
                          Also:
                          • What do you suggest the new employee do when dealing with unhappy/disgruntel customers(yard is scalped-last visit clippings were left on walk way)?
                            well explain to customer that you were not there last week but you will take care of and you wil inform managment of the problem, and then ask them if there is something you could do to make it up to them
                          • What should they do if something at customers is damaged (like a cable/phone line)?
                            1st try to fix it then inform office of situation and fill out a report that way managment can make arrangments to have it repaired then leave a note for customer
                          • What should they do if customer needs pricing on other jobs(pruning-gutter cleaning)?
                            if they have not been granted permission and or trained to bid on these services they shall call office and see what they would like for you to do
                          • what to do if customer wants to cancel services(cancel mid contract)?
                            explain to them they need to call the office and handle that matter with them then employee should call office to give them a heads up,and find out what they should do
                          • what to do if customer has questions about billing (over charged-doesnt understand statement
                            try to explain it to them ONLY if youre are knowledgable of the system that is used or let customer know that if they call the office tat it will promptly be taken care of for them
                          here are a few
                          also if everone wants to come up with a few questions to post and then we can ask several diffrent owners/foreman there opinion to kind of get the correct general answer we could do that
                          <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
                          <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
                          </a>

                          Comment


                          • #14
                            A couple more areas

                            You are very welcome.

                            Join in here and get some ideas in the post on what I should be including in future sections, if you can.
                            1. Dealing with local bureaucracy. Regulations, procedures, rules changing monthly.

                            2. What to look for when seeking an accountant.

                            3. Optimizing income tax savings

                            Steve


                            Comment


                            • #15
                              Steve,

                              1. Dealing with local bureaucracy. Regulations, procedures, rules changing monthly.

                              2. What to look for when seeking an accountant.

                              3. Optimizing income tax savings
                              Do you have a few things you could say about each of these topics? Maybe an everyday life example you could share? That would be very helpful.
                              - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                              Download your Free trial of Gopher Lawn Care Software.

                              Comment

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