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  • #16
    Steve,



    Do you have a few things you could say about each of these topics? Maybe an everyday life example you could share? That would be very helpful.
    1. Dealing with bureaucracy - A new ordinance that says "No operating of equipment that creates noise pollution (like a lawn mower) before 10am Monday - Saturday or 1:30pm Sunday in the City limits"!

    2. Finding a good accountant - Looking for tips and questions to ask perspective accountants. What to look for and what to look to avoid.

    3. Saving money on taxes - What expenses to track for optimum deductions and credits.

    Steve


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    • #17
      Steve,

      Do you have any advice to share on these topics?
      • how to estimate a job on the spot
      • how to handle over seeing other employees


      What would you want your staff to know about these topics?
      - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
      Download your Free trial of Gopher Lawn Care Software.

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      • #18
        Estimates and overseeing employees

        Steve,

        Do you have any advice to share on these topics?
        • how to estimate a job on the spot
        • how to handle over seeing other employees


        What would you want your staff to know about these topics?
        I am still new at estimating lawn care, but I have had experience selling other products and services. I will only give estimates ďon the jobĒ or at least after, I have seen the job. No phone quotes. I have a measuring wheel and use it. I am in the process of developing a lawn survey to cover all phases of lawn and property care and upkeep. Foremost, I donít want to miss any opportunities, but, also I want a starting point for upsells.

        Whenever possible, I try to get the customer to walk the lot with me. I concentrate on what the call was originally about, say mowing, but let him know about other services without pushing. I read somewhere, I think in the lawn school about a person who suggested doing the job free one time to make an accurate estimate for an annual contract. I might use this technique with particularly negotiating customers.

        At this time, I only run one truck, with one and sometimes two helpers. I am on the job with them. I let the helpers they donít just work for me, they represent me. That I expect integrity 24/7 and that if they someday want to start a business, they will expect the same. Manners, language, appearance and behavior are vital to their continued employment. I stress safety, theirs, the customers, and the public. Their pay is dependent on their attitude. I prefer older employees with experience in dealing with people and taking care of their own lawns. I donít have the opportunity here because the fire department is volunteer, but when I was doing siding and replacement windows, if would seek out paid firemen. They are on 24 off 48 and know how to deal with emergencies and people. When I expand, I will use the same principles.

        What do I want my staff to know about these topics? Above is a start but training should be ongoing. The Lawn school would be a good start.

        Steve


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        • #19
          Steve,

          Do you have any advice to share on these topics?
          • how to estimate a job on the spot
            well alot needs to be taken into consideration when estimating-SIZE,if they have any expierence in this line of work they should be able to guess at ow much time it will take to cut then they need to take into consideration OBSTACLES such as shrubs sidewalks dog houses fences exct. all this will have to be trimmed around then the EQUIPMENT that you can use if i can use a Z or wlk behind its gonna be cheaper than if i have to push mow alot.CONDITION of property also comes into play if its in decent shape its gonna be cheaper than if the grass is a foot tall and full of debri,one last thing is LOCATION i hate to say it but it does matter if you are in a high end neighborhood verses the ghetto
          • how to handle over seeing other employees
            First things first there has to be a understanding of who is in charge and your employees have to respect you and your authoritie,you all need to get along .Friends can be the best or worse people to work with if there is a understandind of who is in charge and it is respected it can be great working with friends on the other hand working together can destroy a friendship in no time,one will feel as they cant tell a friend what to do or that one doesnt have to take the direction because there friends.WORK IS WORK PERSONAL IS PERSONAL. a supervisor needs to be confident and respected. i have done a few things before for my crews that i was supervising at the time to motivate them such as lunch at a local rest after a big job is finished or after a nice productive week or even letting them off early on a friday if everything is finished early,this not only benefits the company but it gives the crew momentum to get the work done right and fast and as we all know time is money. if you have a employee who doesnt wanna listen and refuses to follow your directions send him home for the day or make him come in on a friday,have him wash and change oil n blades on all equipment they need to understand that no matter what you are responsible for them and the properties that you are caring for and that in todays economy if they dont wanna do your way there is 100 people that will


          What would you want your staff to know about these topics?
          -here are a few -
          <a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
          <img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
          </a>

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          • #20
            Great thoughts!

            the list goes on and on come on people lets get some input here
            What other topics should be included for employee training?
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            Download your Free trial of Gopher Lawn Care Software.

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            • #21
              I think code of conduct is another thing to train employees.
              Also sexual discrimination should be discussed if you have different sexes on the team.

              Mike

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              • #22
                What kind of code would you want your employees to adhere to?
                - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                Download your Free trial of Gopher Lawn Care Software.

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                • #23
                  timer

                  i am totally drawing a blank here, where can i find one of those timers to put on the mower so i know the usage. i am searching all over, but perhaps i am not calling it the right thing. i tried equipment timer and a few others, but no luck

                  thanks

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                  • #24
                    Something like this? Hour meter.
                    - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                    Download your Free trial of Gopher Lawn Care Software.

                    Comment


                    • #25
                      Something like this? Hour meter.
                      yes, thank you very much. was brain farting this morning, just could not think of it.

                      Comment


                      • #26
                        wow didn't know about the lawn school now im doing it and loving the information thank you very much for the great information im sure everyone can benefit from it

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                        • #27
                          Something like this? Hour meter.
                          hey steve are we gonna see a second part of the lawn school?

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                          • #28
                            What would you like to see in it?
                            - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                            Download your Free trial of Gopher Lawn Care Software.

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                            • #29
                              I just completed the class myself(and passed with honors by the way, lol) It does have several key things I had never thought about and gave me a ton of insight on how to deal with customers who are non paying and how to become a better lawn care operator. Thanks Steve for all the work you've put into helping the rest of us!

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                              • #30
                                Problem with School

                                I passed with a 99% but it wouldnt give me the certificate ??

                                Comment

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