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Getting lowballed!

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  • PineHillLawn
    started a topic Getting lowballed!

    Getting lowballed!

    I was out on my route Monday and pulled up to a house we had only mowed twice so far. Its a pretty small yard and we bid the yard at $30 bi-weekly. Monday when we pulled up there was a new crew out mowing the yard. I called the homeowner and said there is a crew mowing the yard, she told me they gave her a price of $20 to mow, and sorry I meant to call you but forgot. I wanted to tell her, well since we were already there and hadn't been notified I will have to charge you for half/full price of the yard. I have on all my invoices I require 3 days notice for cancelled service. What do any of you guys do in a situation like that?

  • jrs.landscaping
    replied
    I don't do tree work but will refer then to a company I trust. No subs means you don't hire me and never see me again. I work on every job I do, even if I have helpers. I don't understand why anyone would not offer lawn maintenance services, I can only guess you were talking about tree work.
    Things I don't want to do I rate high and hope they go get someone else
    There are a million outdoor services that don't fall under mowing grass.

    My point was what happens in your growth when you send a crew to perform the work after you've made the sale? You said you have employees so you probably aren't far from this crossroads. FWIW I can't wait to be out of the field........

    Leave a comment:


  • stevef1201
    replied
    The problem is what happens in the growth stages when you aren't the guy doing the work? Or a customer asks about additional work you don't offer and you have to refuse because you don't use subs?
    I don't do tree work but will refer then to a company I trust. No subs means you don't hire me and never see me again. I work on every job I do, even if I have helpers. I don't understand why anyone would not offer lawn maintenance services, I can only guess you were talking about tree work.
    Things I don't want to do I rate high and hope they go get someone else

    Leave a comment:


  • acrajchel
    replied
    I mow for everyone from strangers to neighbors to friends, and I require they all pre-pay. Saves me a ton of headache. I just explain to them that I've been screwed in the past and have to protect myself. This was only an issue for 1 customer who ended missing her billing date every month for 3 months and then fired me without notice because she said I wasn't sending her the bills. It won't be an issue for anyone who isn't looking to screw you from the beginning. Plus it is easier to manage your cash flow because you are 30 days ahead of your expenses with your revenue. Good luck.

    Leave a comment:


  • jrs.landscaping
    replied
    My advertising includes
    LOCALLY OWNED
    NO SUBCONTRACTOR CREW
    I DO THE WORK
    ESTABLISHED 2008
    RELIABLE AND AFFORDABLE
    The problem is what happens in the growth stages when you aren't the guy doing the work? Or a customer asks about additional work you don't offer and you have to refuse because you don't use subs?

    Leave a comment:


  • stevef1201
    replied
    Which brings up a good point about being reliable and marketing that you are reliable.

    A flyer or door hanger headline could read 'Tired of your current lawn care provider being unreliable?'

    'Call us! We'll be there like clockwork.'

    Or some variation there of could be used all through out the season.
    My advertising includes
    LOCALLY OWNED
    NO SUBCONTRACTOR CREW
    I DO THE WORK
    ESTABLISHED 2008
    RELIABLE AND AFFORDABLE

    Leave a comment:


  • Steve
    replied
    when you become tired of this guy not showing up or doing a piss poor job' call me
    Which brings up a good point about being reliable and marketing that you are reliable.

    A flyer or door hanger headline could read 'Tired of your current lawn care provider being unreliable?'

    'Call us! We'll be there like clockwork.'

    Or some variation there of could be used all through out the season.

    Leave a comment:


  • stevef1201
    replied
    this happen to me last week. lady call me wanting yearly lawn service.
    a small yard appox 7 mins to mow with a 36 inch walkbehind. my min charge for those lawns is 65.00 a month i cut her yard 1 time and then the next week she call me and said so and so said they would do it for 45.00 a month
    and do it with a push mower. i said ok and she was like can you do it for that price and i said no, i cant even cut your lawn for 65.00 a month with a push mower it would have to be more.
    I try to leave these types of people with the thought 'when you become tired of this guy not showing up or doing a piss poor job' call me/

    Leave a comment:


  • stevef1201
    replied
    I know, Right? I'm not saying I would have done the yard for $20 thats why I bid it at $30, but she didnt even call to tell me. It's not hard to do. I'm ok with losing a job (kinda). If someone will do it cheaper, they won't do it for long if they work for money, I just dont see how hard it could have been to call me and say, " Thanks Matt, for your service but we needed to try and find a cheaper rate, if you can match it we'll stay with you, if not we'll have to use this other service". No hard feeling, no mentioning it on certain forums, just go about the day. Just makes you wanna go back and scalp the yard!
    Water balloons full of round up, a drive by a midnight,,,,,,,, not that I have ever done that but sometimes it really looks like a good thought

    Leave a comment:


  • jonathan thomas
    replied
    this happen to me last week. lady call me wanting yearly lawn service.
    a small yard appox 7 mins to mow with a 36 inch walkbehind. my min charge for those lawns is 65.00 a month i cut her yard 1 time and then the next week she call me and said so and so said they would do it for 45.00 a month
    and do it with a push mower. i said ok and she was like can you do it for that price and i said no, i cant even cut your lawn for 65.00 a month with a push mower it would have to be more.

    Leave a comment:


  • WorkForMySelf
    replied
    that is because they automatically think just because they found some low baller that you are ripping them off and are a theif.

    we are all one low baller away from losing our work all together.

    a town where i grew up had a bunch of old landscape businesses that pretty much had the lock down on the area and then they all jumped on the illegal worker band wagon.
    fast forward a dozen years to today and these wetbacks have started their own businesses in the same town and took their work away and half the big companies are out of business.

    these guys litterally took over the town and they really got their grip tight on the area when the economy went south.
    why?, because they were low balling.

    Bahahah thats what has happened around here too. I Do either prepay or a contract that requires the full balance payed in event of cancellation. Yeah alot of people run from my contract and thats ok as long as they prepay a few mows out

    Leave a comment:


  • dpld
    replied
    That was pretty low on the homeowner's part.

    You know, I'll never understand why these people won't say "Hey, I was wondering if we could discuss the price. If I can't the price down a little, I'll need to look for another service."

    No, they just drop you. Maybe you would have done it for the same price as the other guy? (not YOU specifically - just as an example)

    Definitely better off though not dealing with someone like that.

    that is because they automatically think just because they found some low baller that you are ripping them off and are a theif.

    we are all one low baller away from losing our work all together.

    a town where i grew up had a bunch of old landscape businesses that pretty much had the lock down on the area and then they all jumped on the illegal worker band wagon.
    fast forward a dozen years to today and these wetbacks have started their own businesses in the same town and took their work away and half the big companies are out of business.

    these guys litterally took over the town and they really got their grip tight on the area when the economy went south.
    why?, because they were low balling.

    Leave a comment:


  • LawnBoy0311
    replied
    I think if you take the time to do her lawn the right way, at least a call would be nice! So i can't agree with you more. Hopefully she will call back because the other guy screwed up, then raise the price!! Thats the classic FU

    Leave a comment:


  • shadrach
    replied
    I would send a bill.

    Leave a comment:


  • PineHillLawn
    replied
    i don't do contracts at all...i feel like its up to the customer if they want to discontinue my service. but i would try to slam them a min. charge or maint. fee for showing up without proper notice. You'd be amazed...most people will pay it because they feel bad. I'm sure you'll pick up a new customer soon. Promote a sale and pick up a few more customers.
    Well its not that I needed her yard! I just want the respect of getting a call before we show up and there's another crew doing the yard. A Scalped yard may be in order. Maybe I should call her and say we'll do it for $10 and just never show up.

    Leave a comment:

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