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How many do you want to get rid of?

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  • How many do you want to get rid of?

    How many of your customers would you like to get rid of before your next season?

    What percentage of them?
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  • #2
    Years ago I always wanted to get rid of on average 5 customers, but now I am hanging onto all of them. But I am more selective when I do take on new customers though. Lately, the only time that I will drop a customer is when they pay their bills late or haven't paid their bill.

    To me, customers are more valuable these days compared to like 5 years ago.

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    • #3
      So would you say that being more selective on which customers you take on has brought you to a position where they are better customers and you want to keep them?

      Do you feel these two are related?
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      • #4
        Yes, I do agree that being more selective has brought me great customers that I do not want to lose.

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        • #5
          Was there any specific event that you remember that made you become more aware of screening customers before you take them on?
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          • #6
            I think the major one is whether you can get anymore work out of them (upselling), instead of just one service.

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            • #7
              Ah, very good point.
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