Yeah, some of it is my fault too. Well, I mean I don't make it any better.
For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?
Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.
100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!
I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!
I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.
I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL