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Can you give them a call and see if it can be resolved over the phone?
Yes, we order thousands of dollars from them, probably their largest Canadian client, the online order form like thousands of companies in the USA is not set up for out of country orders, Canadian companies do the same thing depending on what they are selling and Scott if you don't have a Canadian broker to clear this through customs and the dept of agriculture you will be weeks, this is a very smart thing on their part, if someone outside the country hasn't done the paper work, they don't want their product sitting somewhere, I would do the same thing.