With this being a service business, customers will always come and go. The 3 main reasons why a customer quits- 1.Price 2. Quality 3. Service Many of you have had customers since your first year in business. We all know who we have as customers, but does anyone know who they lost as customers? I decided last night to make up a spreadsheet for my lost business. I include the name, address, reason for quitting, price, and any problems I had with them. I figured it would be best to keep this record. This way if/when they call again, I know why they left before AND what I need to do to not let it happen again. Does anyone else keep a list like this?
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