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  • #16
    Anyone else have clients like this?

    "I have a blower, 100 feet of cord"

    "Why don't you do it by hand?" ... frig man... lol
    Yeah, I have one that says "a lot of guys want to cut my grass" but I don't give in. I give her a stack of business cards of all the guys in town. Go ahead, you old bat! Call them all! I'll call them for you!




    I have another one that blames me for flooding her basement with my mower.
    ?????????????????????????
    Yeah, who knows what that's all about. She called me to her house and shrieked at me for about 5 minutes until I started laughing. Then she started punching the air and that just made me laugh harder. I'm glad I didn't have my hernia back then or I'd have died on her lawn.
    Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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    • #17
      Your feedback made my day!



      I hear enough of these stupid complaints that they start to make me question if I am actually wrong! Customers are crazy!!!!!!!!!!!!!

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      • #18
        Scott,

        The recording actually helped me understand it all better.

        I have to say, I hate seeing you having a difficult time with your customers. I want you to enjoy the experience of being a business owner.

        Do you think all of this comes down to the fact that the leaf cleanups were free and the customers were taking advantage of it and running with it?

        That is why they are calling you to come back again and do it some more?

        Where if they had to pay for the first and second visit, it would have changed the way they handled it and what they expected of you?

        I know you want to grow but I wonder if there are certain steps you are taking that are actually hurting you and putting you in a position where running a business goes from a joy to becoming a burden. Do you feel as you look back this year operations and promotions could be handled differently next year to alleviate these problem customers?
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        • #19
          This year I threw it in to obtain more clients, but before I could change my mind I was swamped with work.

          I have enough clients now, and the promotion will not be available next year. One would think that a client would be more picky about what he/she has to pay for, than something they get for free... not in my case!
          **-


          As for the clients argument, I have no idea what to do right now. Any suggestions? The more the better!

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          • #20
            I'm with Mark, give them the snow removal check back...some people just aren't worth it.

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            • #21
              You should give up and find a different line of work.

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              • #22
                You should give up and find a different line of work.
                not over one customer and one incident.
                Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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                • #23
                  You should just give up and find a different line of work.
                  Oh god...

                  Thanks for the suggestion, but no. lol



                  Issues can be resolved, no matter how tricky. I plan to stick around until I make ends meet.

                  I consider myself still 'new' to the forum, and I do my best to respect it. I respect it in a way that I want it continue to be a resource for dealing with all types of situations. What better way to improve the forum that helps me, by throwing unsolved problems at it and getting everyone together to brainstorm? It's impressive!

                  Some may say, "You are always complaining" - I do it because no one else will, or has yet to encounter the same issues I do. If we obtain the knowledge to solve these issues, it's all beneficial to the forum and it's users.

                  Steve's blog is full of valuable information that came from one persons situation, that actually helped or will help several others out there.

                  We all make mistakes, we all have our off days or seasons, the more we know on how to adjust when things get their worst, the better!


                  ********

                  Giving up something I enjoyed, and can enjoy once again with a little help is not the answer.

                  Every single one of us has one, few, or many problems that put us off, and I'm not afraid to share my problems because someone out there may be looking for the same answer I am, without the ability to ask.
                  Last edited by CHEESE2009; 11-22-2011, 07:04 PM.

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                  • #24
                    Oh god...

                    Thanks for the suggestion, but no. lol



                    Issues can be resolved, no matter how tricky. I plan to stick around until I make ends meet.

                    I consider myself still 'new' to the forum, and I do my best to respect it. I respect it in a way that I want it continue to be a resource for dealing with all types of situations. What better way to improve the forum that helps me, by throwing unsolved problems at it and getting everyone together to brainstorm? It's impressive!

                    Some may say, "You are always complaining" - I do it because no one else will, or has yet to encounter the same issues I do. If we obtain the knowledge to solve these issues, it's all beneficial to the forum and it's users.

                    Steve's blog is full of valuable information that came from one persons situation, that actually helped or will help several others out there.

                    We all make mistakes, we all have our off days or seasons, the more we know on how to adjust when things get their worst, the better!


                    ********

                    Giving up something I enjoyed, and can enjoy once again with a little help is not the answer.

                    Every single one of us has one, few, or many problems that put us off, and I'm not afraid to share my problems because someone out there may be looking for the same answer I am, without the ability to ask.
                    This is one of the most inteligent replies I have seen from you, what happened? I have all but given up on this site, there is a lot of good info on here for the guy who wants to run a small business, but it dosen't seems like there are a lot of guys on here who have made it past the one or two man crew. Not that there is anything worng with being a one man crew, if that's what you want.
                    Forgive me for this, but I can't think of any other way to say it, I am tired of the third grade posts - Did you really have to ask what to do with the fall clean-up? Come on man, you should have just gone and finished it. Sorry for being so blunt.

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                    • #25
                      Why the insults?

                      Everyone wants to vent about something once in a while. I don't mind it.
                      Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

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                      • #26
                        I am tired of the third grade posts - Did you really have to ask what to do with the fall clean-up? Come on man, you should have just gone and finished it. Sorry for being so blunt.

                        At least I got a different answer out of you, haha! So much better than, "give up".

                        If you are tired of third grade posts, here are some things you should consider;

                        This forum caters to even those just starting their lawn care business.

                        If you are tired of third grade posts, feel free to post something of your grade.

                        Also, of course some posts can be a little easy to answer for you, but I assure you that certain problems effect everyone differently and are not all that easy to solve for them, you will never know the exact variables, but you can do your best to assist with the situation.

                        If someone was on the forum with the idea of starting a business, who had never used a lawn mower - I would be glad to help them figure it out rather instead of saying, "You don't know anything, mind as well take a hike", right?


                        Pictured above: Gopherforum

                        Let's not forget that there is a community here, it's not just a place to give and take information, it's also a place to make friends with common interests. I don't always come on here to post, but to sometimes see what everyone is up to, or has accomplished. Depending on your attitude, you can spoil it for others, or you can be the best of yourself.

                        **-


                        As for a one man crew vs expanding to multiple crews. It's most likely a personal preference. I'm for both sides. To judge the success of a company depending on how many crews they have, is impossible.

                        **-

                        As for your question, "did you really need to ask?";

                        No, I didn't. I could have flipped a coin. I asked because I can, and a second opinion or more wouldn't hurt.


                        //////////////


                        Anyway, it snowed last night/early morning. Approx 10cm right now, I'll be heading out now, gotta learn my winter route. Wish all of you the best!

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                        • #27
                          This is one of the most inteligent replies I have seen from you, what happened? I have all but given up on this site, there is a lot of good info on here for the guy who wants to run a small business, but it dosen't seems like there are a lot of guys on here who have made it past the one or two man crew. Not that there is anything worng with being a one man crew, if that's what you want.
                          Forgive me for this, but I can't think of any other way to say it, I am tired of the third grade posts - Did you really have to ask what to do with the fall clean-up? Come on man, you should have just gone and finished it. Sorry for being so blunt.
                          Are you kidding me right now? All he wanted was a second opinion, go find another forum if your gonna act like that.
                          60 inch eXmark Lazer Z
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                          • #28
                            This is one of the most inteligent replies I have seen from you, what happened? I have all but given up on this site, there is a lot of good info on here for the guy who wants to run a small business, but it dosen't seems like there are a lot of guys on here who have made it past the one or two man crew. Not that there is anything worng with being a one man crew, if that's what you want.
                            Forgive me for this, but I can't think of any other way to say it, I am tired of the third grade posts - Did you really have to ask what to do with the fall clean-up? Come on man, you should have just gone and finished it. Sorry for being so blunt.

                            Are you kidding me right now? All he wanted was a second opinion, go find another forum if your gonna act like that.
                            It will be ok keep your chin up. It's ok

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                            • #29
                              Well said Cheese.

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                              • #30
                                Scott,

                                You have done a lot of experimenting with many of your business elements.

                                One of those elements you experimented with was the free fall cleanup.

                                As you prepare for next year, what's your view now on what you will do differently with the fall leaf cleanups or any other element to improve the results you get and to position your business more where you want it to be?
                                - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                                Download your Free trial of Gopher Lawn Care Software.

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