Last year, when grass season was almost over, I sent letters out to all my customers pretty much telling them that if they sign up for lawn care next year (this year), that they'll receive 3 free cuts. I gave them all until December 31, 2009 to sign up. Well, at the beginning of December, I sent out another letter as a reminder to sign up and get 3 cuts free. No one signed up, but I had one customer keep telling me, "see you next year!" He really liked my work and liked me. He was a very good customer, and I've even did little extras for all my customers now and then. Since the guy said "see you next year", should I still give him the 3 cuts free even though he didn't sign up. It wasn't a contract that they were going to sign - well, maybe it was, but all it was basically going to say is that they were signing up for grass detail for 2010 from my company, and they would receive 3 cuts free. I know the benefits of a company having a contract, but the people really don't want to be tied into that. One screw up and I'm gone! I am just kind of going with the flow. I've had coupons out the wazoo, and no one has used them. All they had to do was give them to me. Do you think that maybe they feel sorry for me because I'm a girl doing all that work? Most of the work I do alone because I can handle it. I have help when I know I'll need it, but do people really feel that way??? I hope not. I need some opinions on this. I'm really confused. Help!
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To Give or Not To Give