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    I was responding to a PM here today when something we do with every job struck me as something you might want to consider. 98% of inquiries to us is via email or the contact form on the website.

    I schedule a meeting, as we do a walk around I make notes, tell the prospect I will send an email listing each thing we talked about and a quote, I think only one or two have asked for a quote on the spot, people understand you have to calculate things, even though I may know the cost in my head, I do not offer it unless pressured.

    My email starts by thanking them for the opportunity to meet and discuss their yard improvement and we would be proud to be part of making it happen.

    Listed below is each area we discussed, if I overlooked something, please accept my apologies, let me know and I will respond promptly. Doing all this work at once may be beyond your budget, feel free to select the areas you would like at this time, one, two or everything, our goal is to help you get started.

    then I number each item, offer a brief two or three sentence on what we would do and the cost.

    I like doing quotes this way as I do it in word and save it under the prospects last name, that way I will always have it.

    Spraying is the exception, I carry my laptop and can do and print a quote on the spot, if the client accepts they sign the quote, print another and I sign and leave it with them.

    Anyhow just something you might want to try.

    Andy
    Andy
    Halifax, Nova Scotia

  • #2
    Oh very interesting.

    Andy, quite often we talk about the importance of presenting the bid and the prices in person so you can help sell it, but from this I am gathering that you will email the bid. How then do you follow up on it and how does this method compare to presenting it in person?
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    • #3
      Oh very interesting.

      Andy, quite often we talk about the importance of presenting the bid and the prices in person so you can help sell it, but from this I am gathering that you will email the bid. How then do you follow up on it and how does this method compare to presenting it in person?
      Honestly, I know before I leave the property whether or not we will get the bid and 95% of the time we do. I did follow up at first but honestly I do not as we have so much work ahead of us I just do not have time, we are getting 5 to 6 inquiries, 7 days a week, it is honestly insane the pace we are running.

      Our office manager will follow up however if she has time but even she is being pushed to the max being a stay at home mom, I told her this morning to hire an assistant, hopefully another work at home mom, in my experience they really work well.

      Andy
      Andy
      Halifax, Nova Scotia

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      • #4
        Honestly, I know before I leave the property whether or not we will get the bid and 95% of the time we do.
        What kinds of things do you use to read the customer to allow you to tell this? Any advice on that?
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        • #5
          What happens if the customer doesn't have e-mail.. then what do you do ?

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          • #6
            What kinds of things do you use to read the customer to allow you to tell this? Any advice on that?
            Body Language and how well do they listen, are they asking questions as you describe the process, are their arms folded, if they are that is not a good sign.

            Its hard to explain but I just get a sense an if I o, its a short presentation.
            Andy
            Halifax, Nova Scotia

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            • #7
              What happens if the customer doesn't have e-mail.. then what do you do ?
              Every customer who has contacted us for an initial quote has been email, either through the website or direct email. I do get follow up calls, calls to come back and do more work but I haven't had anyone yet with no email. When I do it will be presented in person, I would guess the average age group we are working for is around 46.
              Andy
              Halifax, Nova Scotia

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              • #8
                Every customer who has contacted us for an initial quote has been email, either through the website or direct email. I do get follow up calls, calls to come back and do more work but I haven't had anyone yet with no email. When I do it will be presented in person, I would guess the average age group we are working for is around 46.
                Yeah that ain't my case over here. It's mostly all elderly people that don't even know how to use e-mail and stuff like that. Otherwise, my life would be so easy. I would just have to click save as pdf and e-mail. lol

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                • #9
                  Yeah that ain't my case over here. It's mostly all elderly people that don't even know how to use e-mail and stuff like that. Otherwise, my life would be so easy. I would just have to click save as pdf and e-mail. lol
                  Aren't you west of North Bay? Kind of cottage country area, I have been there twice many years ago, I seem to recall you are on one of the Great Lakes....can't recall for sure.
                  Andy
                  Halifax, Nova Scotia

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                  • #10
                    Aren't you west of North Bay? Kind of cottage country area, I have been there twice many years ago, I seem to recall you are on one of the Great Lakes....can't recall for sure.
                    You mean Lake Nippising ?

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                    • #11
                      You mean Lake Nippising ?
                      That's in I thoughit it started with Nip something but didn't dare try and spell what I was thinking...lol
                      Andy
                      Halifax, Nova Scotia

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                      • #12
                        That's in I thoughit it started with Nip something but didn't dare try and spell what I was thinking...lol
                        Yeah Nipissing is pretty big, so some parts of the town have cottages that I can access about 20 minutes from here that are on that Lake.

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                        • #13
                          Yeah Nipissing is pretty big, so some parts of the town have cottages that I can access about 20 minutes from here that are on that Lake.
                          You guys in the cottage country area I would think have it made (Gold Mine as the owners are quite often only there on the weekends and when there don't want to work).

                          I have a very big client in the security business in Bracebridge, I spent a week there last summer, he is a former OPP sargent and seems to know everyone, I recall going to a cottage party one evening and these folks complaining they couldn't find anyone to do chores around their cottages. The main reason I remember was I commented my son and two friends had started a lawn care, clean up company and were doing very well using my tractor as they could do things others could not.
                          Andy
                          Halifax, Nova Scotia

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                          • #14
                            You guys in the cottage country area I would think have it made (Gold Mine as the owners are quite often only there on the weekends and when there don't want to work).

                            I have a very big client in the security business in Bracebridge, I spent a week there last summer, he is a former OPP sargent and seems to know everyone, I recall going to a cottage party one evening and these folks complaining they couldn't find anyone to do chores around their cottages. The main reason I remember was I commented my son and two friends had started a lawn care, clean up company and were doing very well using my tractor as they could do things others could not.
                            I'm about 2 hrs north of Bracebridge

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                            • #15
                              How do you drive them to you?

                              I'm in my first year. I have a 100% success rating when I get in front of the customer. My question is how did you get them to send you an e-mail or fill out your web information in the first place? That's my problem. I have a website and e-mail. My customers are 100% direct contact by knocking doors or a few referrals. My problems lie in getting the face to face time to offer bids. When you started out, how did you get in front of people? I'm at the crossroads of needing to hire a person to do sales as I can't do it all anymore. Thoughts?

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