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5-Steps to better customer service

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  • 5-Steps to better customer service

    Howdy all,

    I thought you might like to read this article,

    5-Steps to better customer service

  • #2
    It's about time we heard from you.I was getting worried something had happened.

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    • #3
      Hi Ritchiem,

      Great information.

      When you say
      Quote[/b] ]Be very careful with Sunglasses,
      I am not sure how I feel about this at the moment but how can wearing sunglassed effect the way you are perceived by a customer?
      - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
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      • #4
        It has to do with eye contact. Ask yourself this question...can you read someones emotion through their eyes? I know I can. With dark sunglasses you don't know if you have someones attention, if they are listening, etc...

        It is always a good idea when talking to someone (at least for the first time) to remove your sunglasses. A big part of 'trust' comes from eye contact.

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        • #5
          Very interesting point.

          Do you think it is ok to wear them when you are mowing or working?
          - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
          Download your Free trial of Gopher Lawn Care Software.

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          • #6
            For sure...I don't know if I can go a day without mine. But I always make it a habbit to take them off when someone comes up to me for a conversation.

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            • #7
              Thanks ritchiem. I have learned so much from you.
              - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
              Download your Free trial of Gopher Lawn Care Software.

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              • #8
                I totally agree with the sunglasses thing. When my guys used to work on properties, I told them that they were not allowed to wear tinted safety glasses because it put a bad image on the company. They had to be clear.

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                • #9
                  Very fasinating! These are things I wouldn't have known!
                  - Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
                  Download your Free trial of Gopher Lawn Care Software.

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