I recently received a payment from a client with a note telling us not to return to either of his properties next year, because we had "ruined" his front yard by "excess mowing." When we started taking care of his property there was very little grass in his front yard to begin with. We still mowed his yard weekly because: 1) There was much more grass in the back. 2) That is what he requested. This summer alot of people in our area lost turf caused by moisture and temerature conditions. There was alot of renovation work around here this past fall. I feel that his complaint/reason for firing us was unfounded. I feel like defending our company. There is still a balance on his account, that I intend to collect here soon. What do you guys think about how I should respond, or should I respond etc.
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Need Help resolving a client complaint.