My number 1 rule is - Don't quote over the phone. I did today and paid for it. I only had one job today until I received a call early this morning. A man wanted his lawn mowed for a reunion party Saturday. He told me the size, type of grass, when last mowed. The lot was 100' x 120'.
The job was about 2 blocks from thejob I already was going to do today so I said I would do it for $60.00.
When I got there, the job was exactly as described. Except - the back yard was fenced in with a gate too small for my rider and it was a hill. There was no one home and there was an envelope on the door with my name on it. Inside was a check for the agreed $60.00.
What I thought would take an hour ended up takeing 2 and a half!
I did the lawn and put one of my referral coupons and 2 magnetic business cards back in the envolope. Maybe I can get some referrals.
The point is - When you make rules, follow them!