CHEESE2009
07-25-2009, 01:26 AM
1. What's the most generous thing you've done for a customer?
2. Do you regret it?
3. What made you generous at that time?
Earlier in the season, I mowed my last lawn of the day & decided to get one of my customers hedges done. It was a block away from where I was.
The customer was an sweet old lady, she'd come out & say, "Scotty would you like me to get you a cold glass of Pepsi?" "Want a chocolate muffin?" etc..
when she'd leave for awhile I'd laugh thinking how awesome she is, though I never said yes to anything she'd offer, it's not in me.
So I finish the job, it was small, kinda a relaxing break from mowing.
The lady came out & was happy,
Lady: I'll go in now & get you your money!
Scott: If you get me a glass of water, the job is free of charge!
Lady: I can't let you do that!
Scott: Well I had a great day, & I love my job, this one freebie won't hurt!
Lady: Alright, I'll go get you a glass of water!
************
Next month she wrote a check out for her monthly mowing PLUS the hedge job + tip... sneaky lady! hahah!
Even if she didn't pay for it, I enjoy seeing her & helping her out. A few minutes out of my day didn't seem to bother me. If I went home I would have probably been sitting on my butt with nothing to do, eat & sleep.
Being generous can be uplifting, as long as YOU choose to be, & are not forced. I don't mind doing favors for free as long as I'm appreciated.
Example:
Tomorrow my sister needs someone to help move her new couch inside her house. She's paying a guy $80.00 to meet up with me, to help ME move the couch with him... I'm not asking for a cent! Silly stuff...
I believe there are two types of jobs you can do for someone, favors vs profit making.
With the old lady, I was in a good mood. My mowings were all done for the day, I had some extra time & wasn't in a rush. In my heart I didn't feel like charging her, because the benefits of generosity at the time were stronger than the profit I would have made. Not to mention I only used my old arse battery hedge trimmer (this thing sucks) I didn't lose anything other than my time.
There was this other time a year ago, I paid a worker for the hours he worked, plus a $20.00 bonus. Early this year he says I still owe him for a few hours.... What a joke... Generosity backfire!
2. Do you regret it?
3. What made you generous at that time?
Earlier in the season, I mowed my last lawn of the day & decided to get one of my customers hedges done. It was a block away from where I was.
The customer was an sweet old lady, she'd come out & say, "Scotty would you like me to get you a cold glass of Pepsi?" "Want a chocolate muffin?" etc..
when she'd leave for awhile I'd laugh thinking how awesome she is, though I never said yes to anything she'd offer, it's not in me.
So I finish the job, it was small, kinda a relaxing break from mowing.
The lady came out & was happy,
Lady: I'll go in now & get you your money!
Scott: If you get me a glass of water, the job is free of charge!
Lady: I can't let you do that!
Scott: Well I had a great day, & I love my job, this one freebie won't hurt!
Lady: Alright, I'll go get you a glass of water!
************
Next month she wrote a check out for her monthly mowing PLUS the hedge job + tip... sneaky lady! hahah!
Even if she didn't pay for it, I enjoy seeing her & helping her out. A few minutes out of my day didn't seem to bother me. If I went home I would have probably been sitting on my butt with nothing to do, eat & sleep.
Being generous can be uplifting, as long as YOU choose to be, & are not forced. I don't mind doing favors for free as long as I'm appreciated.
Example:
Tomorrow my sister needs someone to help move her new couch inside her house. She's paying a guy $80.00 to meet up with me, to help ME move the couch with him... I'm not asking for a cent! Silly stuff...
I believe there are two types of jobs you can do for someone, favors vs profit making.
With the old lady, I was in a good mood. My mowings were all done for the day, I had some extra time & wasn't in a rush. In my heart I didn't feel like charging her, because the benefits of generosity at the time were stronger than the profit I would have made. Not to mention I only used my old arse battery hedge trimmer (this thing sucks) I didn't lose anything other than my time.
There was this other time a year ago, I paid a worker for the hours he worked, plus a $20.00 bonus. Early this year he says I still owe him for a few hours.... What a joke... Generosity backfire!