View Full Version : Customer warning signs
03-26-2009, 11:24 AM
What are some of the warning signs you look out for that signal this customer is going to be a problem?
03-26-2009, 12:07 PM
When they are ALWAYS home.
They tend to come out & chit chat for a good 10 minutes, I lose myself when I'm on a roll & have to stop to make small talk.
Then they watch you like a hawk. It adds quite a bit of stress.
It was funny, an entire season this man was always home. FINALLY there was one day I didn't see his car parked, so I unloaded & guess what? He pulls into his driveway & talks to me about his "cool" gutters which flip upwards... geez.
03-26-2009, 12:14 PM
Another thing which actually answers your question better,
once you mess up on something, the customer will have your balls forever.
One of my guys ran up a hill with a mower and burnt it pretty bad, I told him I'd fix it the following weekend, & I did. Now he's showing me property damage that wasn't created by myself or workers, & acts as if it's our fault. Basically saying we dented his porch. I know my plan for his backyard and the way I cut it, doesn't allow me to go anywhere near his porch. I bring the whipper-snipper there only.
Anyway, once you make a mistake you are liable in the customers eyes for all problems he may face.
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