swstout
03-24-2009, 04:16 PM
Do you remember how many you sent out and what you think the response rate was? That should give him a target of how many he should be sending out.
I mailed out letters (not flyers) to 31 RE Co's. I received 1 call and 3 contacts via my website. I have a 'Please provide the following contact information:' application on every page of my site. So about 13%. The call came in right away but the 3 web contacts camen in 3-4 weeks later. This tells me they either saved my letter or bookmarked my site.
I received no contacts from the 16 banks and credit unions except form letter information about joing them. 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border:solid #B0B0B0 0px; } span.thumbnail{ padding:16 10; position:relative; width:5px; } span.userdata{ behavior:url(#default#userData); display:none; } .ms-imglibmenuhead{ cursor:move; } .ms-imglibmenu{ background-color:#DFDFD0; cursor:hand; font-family:Verdana,Arial,Helvetica,sans-serif; color:#D03505; } .ms-imglibmenutext{ cursor:move; font-weight:bold; color:#D03505; } .ms-imglibmenuarea{ background-color:#DFDFD0; } img.ms-imglibpreviewarea{ border:solid #DFDFD0 3px; margin-top:3px; } a.ms-imglibPreviewTitle{ overflow:hidden; text-overflow:ellipsis; width:130; } table.ms-imglibPreviewTable{ display:none; } .UserShadedRegion{ font-family:Verdana,Arial,Helvetica,sans-serif; background-color:#DFDFD0; } .UserCaption{ font-family:Verdana,Arial,Helvetica,sans-serif; background-color:#DFDFD0; } .UserConfiguration{ font-family:Verdana,Arial,Helvetica,sans-serif; background-color:#DFDFD0; } .UserDottedLine{ margin-bottom:2px; height:1px; overflow:hidden; background-color:transparent; background-image:url('../../../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/FrontPageTempDir/mstheme/journal/dot_journal.gif'); 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} .ms-WPBody A:hover{ color:#FFA800; text-decoration:underline; } .ms-WPBody th, .ms-TPBody th{ font-weight:bold; } .ms-WPBody td{ font-family:Verdana,Arial,Helvetica,sans-serif; } .ms-WPBody h1, .ms-TPBody h1{ font-weight:bold; } .ms-WPBody h2, .ms-TPBody h2{ font-weight:bold; } .ms-WPBody h3, .ms-TPBody h3{ font-weight:bold; } .ms-WPBody h4, .ms-TPBody h4{ font-weight:bold; } .ms-WPBody h5, .ms-TPBody h5{ font-weight:bold; } .ms-WPBody h6, .ms-TPBody h6{ font-weight:bold; } .ms-WPBorder{ border-right:#FF996D 1px solid; border-left:#FF996D 1px solid; border-top-style:none; border-bottom:#FF996D 1px solid; } .ms-HoverCellActive{ border:#d03505 1px solid; background-color:#B0B0B0; } .ms-HoverCellActiveDark{ border:solid 1px #FF996D; background-color:#C3C3C3; } .ms-SPLink{ font-family:Verdana,Arial,Helvetica,sans-serif; color:#d03505; } .ms-SPLink a:link, .ms-SPLink a:visited{ color:#d03505; text-decoration:none; } .ms-SPButton{ font-family:Verdana,Arial,Helvetica,sans-serif; } .ms-PartSpacingVertical, .ms-PartSpacingHorizontal{ padding-top:10px; } .ms-WPHeader{ background-color:#DFDFD0; background-image:url('../../../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/FrontPageTempDir/mstheme/journal/partgrad.gif'); background-repeat:repeat-x } .ms-PageHeaderDate{ color:#6A6A6A; font-family:Verdana,Arial,Helvetica,sans-serif; } .ms-PageHeaderGreeting{ color:#6A6A6A; font-family:Verdana,Arial,Helvetica,sans-serif; } .ms-rtApplyBackground{ background-color:#D9D9D9; border:0.02cm solid #00; } .ms-rtRemoveBackground{ background-color:transparent; border:0.02cm solid #FFFFFF; } .ms-rtToolbarDefaultStyle{ font:normal 8pt Verdana,Arial,Helvetica,sans-serif; } .ms-subsmanageheader{ background-color:#DFDFD0; font-family:Verdana,Arial,Helvetica,sans-serif; text-decoration:none; font-weight:bold; vertical-align:top; } .ms-subsmanagecell{ color:#6A6A6A; font-family:Verdana,Arial,Helvetica,sans-serif; height:18px; vertical-align:top; } .ms-ConnError{ color:#db6751; } .ms-storMeUsed{ background-color:#FF3C00; } .ms-storMeFree{ background-color:#DF9300; } .ms-storMeEstimated{ background-color:#FFA800; } .ms-underline{ vertical-align:top; border-bottom:1px solid #D03505; padding-left:4; padding-right:4; padding-top:2; padding-bottom:4; } .ms-underlineback{ vertical-align:top; border-bottom:1px solid #D03505; padding-left:4; padding-right:4; padding-top:2; padding-bottom:4; background-color:#DFDFD0; } .ms-smallheader{ font-weight:bold; color:#6A6A6A; font-family:Verdana,Arial,Helvetica,sans-serif; } .ms-smallsectionline{ padding-left:0; padding-right:0; padding-top:2; padding-bottom:0; border-bottom:1px solid #D03505; } .ms-tabselected{ font-family:Verdana,Arial,Helvetica,sans-serif; background-color:#9A9A9A; border-right:#9A9A9A 2px solid; border-left:#9A9A9A 2px solid; border-top:#9A9A9A 2px solid; border-bottom:#9A9A9A 2px solid; font-weight:bold; padding-top:3px; padding-bottom:3px; padding-left:10px; padding-right:10px; color:#FFFFFF; } .ms-tabinactive{ font-family:Verdana,Arial,Helvetica,sans-serif; background-color:#DFDFD0; border-right:#DFDFD0 2px solid; border-left:#DFDFD0 2px solid; border-top:#DFDFD0 2px solid; border-bottom:#DFDFD0 2px solid; padding-top:3px; padding-bottom:3px; padding-right:10px; padding-left:10px; color:#D03505; } .ms-tabinactive a:link, .ms-tabinactive a:hover, .ms-tabinactive a:visited{ color:#D03505; text-decoration:none; } .ms-surveyVBarT{ font-size:7pt; font-family:verdana; text-align:center; color:#6D6D6D; } .ms-surveyGVVBar{ width:9px; background-color:#FFFFFF; border-top-color:#FFFFFF; border-top-style:solid; border-top-width:0px; border-bottom-color:#000000; border-bottom-style:solid; border-bottom-width:0px; } .ms-surveyGVVBarS{ width:20px; } .ms-uploadborder{ border:1px solid #000000; } .ms-uploadcontrol{ background-color:#D9D9D9; } .ms-highlight{ background-color:#D0AA7B; } .UserBackground{ background-color:#FFFFFF; } .ms-MWSSelectedInstance{ color:#6A6A6A; text-decoration:none; } .ms-MWSInstantiated a:link, .ms-MWSInstantiated a:visited{ color:#D03505; text-decoration:none; } .ms-MWSInstantiated a:hover{ color:#FFA800; text-decoration:underline; } .ms-MWSUninstantiated a:link, .ms-MWSUninstantiated a:visited{ color:#D03505; text-decoration:none; } .ms-MWSUninstantiated a:hover{ color:#D03505; text-decoration:underline; } .ms-ToolStrip{ color:#6A6A6A; background-color:#DFDFD0; border-left:#6D6D6D 1px solid; border-right:#6D6D6D 1px solid; border-top:#6D6D6D 1px solid; border-bottom:#6D6D6D 1px solid; } **> </style>
Can you tell us a little why this is so important?
I try to get the customer to meet me at the job for a number of reasons.
To meet him (or her)
To let them meet me
To impart an air of professionalism.
And, to see what I am getting in to
I try to make an appointment geared to his or her schedule. If I make one for 4:00 on Tuesday, I get there at 3:00 to walk the property and make notes. I make sure I look "Service Professional". Clean company T-Shirt, clean pants (I wear blue work pants). I keep a bussiness like hair cut like what they would see if they went into a proffesional entity like a bank. I work overtime at being polite and start by asking questions of them. I don't start a sales presenttion until after they get a chance to present their wants, needs, and expectations.
I never try to upsell until after I actually start the job. You have to build their confidence in you (not your company).
I always thank them for the opportunity to serve them (in those exact words) and leave them with a few business cards. I ask them only once if they are interested or if they would need time to discuss with their spouse, associates etc.
Always follow up
Steve
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