View Full Version : 5-Steps to better customer service

03-15-2006, 09:46 AM
Howdy all,

I thought you might like to read this article,

5-Steps to better customer service (http://www.thelawnblog.com/?p=32)

03-15-2006, 11:22 AM
It's about time we heard from you.I was getting worried something had happened.

03-15-2006, 01:01 PM
Hi Ritchiem,

Great information.

When you say Quote[/b] ]Be very careful with Sunglasses,
I am not sure how I feel about this at the moment but how can wearing sunglassed effect the way you are perceived by a customer?

03-15-2006, 01:14 PM
It has to do with eye contact. Ask yourself this question...can you read someones emotion through their eyes? I know I can. With dark sunglasses you don't know if you have someones attention, if they are listening, etc...

It is always a good idea when talking to someone (at least for the first time) to remove your sunglasses. A big part of 'trust' comes from eye contact.

03-15-2006, 01:19 PM
Very interesting point.

Do you think it is ok to wear them when you are mowing or working?

03-16-2006, 07:50 AM
For sure...I don't know if I can go a day without mine. But I always make it a habbit to take them off when someone comes up to me for a conversation.

03-16-2006, 02:22 PM
Thanks ritchiem. I have learned so much from you.

03-20-2006, 06:51 PM
I totally agree with the sunglasses thing. When my guys used to work on properties, I told them that they were not allowed to wear tinted safety glasses because it put a bad image on the company. They had to be clear.

03-20-2006, 07:41 PM
Very fasinating! These are things I wouldn't have known!