Forgot Discount

[tiedeman]

This is a situation that just occured to me. I am not going to tell you what I did until I get some replys. But I am curious as what others would do.

Situation: A customer decided to pre-pay for fertilization services for the 2007 season. You give her a price and stop over to pick up the check.

Problem: When you get home you realize that something isn't right. You forgot to give her a 5% pre-payment discount. So she overpaid by $15.

Question: Would you inform her of the error and tell her that she will be getting a refund/credit? or Do you figure that she will not notice it anyways and keep the extra money?

[S.P.Martin Lawn Care]

Give it back. Honesty will get you everywhere with customers.

[myrlin]

Give it back in person

barry

[myrlin]

that the way you got it right.

Barry

[tiedeman]

Yes guys, I called her as soon as I got home and noticed the error. I told her that I would drop her off a refund tomorrow. She was happy that I was honest with her. She really appreciated that.

[myrlin]

more money in your pot down the road

Barry

[Steve]

Oh I agree, you just gained a lot more in goodwill for your company.

[tiedeman]

I totally agree