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View Full Version : Knowing yourself helps you deal with customers


Steve
01-16-2007, 09:37 PM
Here is an interesting article that talks about how important it is to know yourself first and that will help you deal with customers. It gives you a personality test and once you know your personality type, it offers you advise on how to interact with customers.

Do you think this is helpful or is it too analytical?

To deal with difficult people you must identify which type they are, then deal with each individual as he or she would be done by. To do this properly, you should determine your own personality type. It will determine your own actions. Visit my website (http://www.bender.ca/) and take the Personality Test there-it's free and it only takes a few moments.

The Analytical person wants to know "how" things work. They value numbers, statistics and love details, fear losing face, tend to be introverted. In a problem situation, the Analytical wants exact answers. Written material. No emotional stories.

The Driver, as you might expect, wants to know "what". They want to save time, value results, love being in control, doing things their own way, fear giving up control, are extroverted and show little or no emotion. In a problem situation, the Driver wants results. Tell him/her exactly what you will do. Then do it !

The Amiable person want to know "why". They want to build relationships, love to give others support and attention, and value suggestions from others, fear disagreement. They display lots of emotion. In a problem situation, the Amiable would like reassurance, reassurance, reassurance that the problem will be fixed.

The Expressive wants to know "who". They value appreciation and a pat on the back, love social situations and parties, like to inspire others, fear being rejected, and are extroverted, readily showing emotion to others. In a problem situation, the Expressive wants you to understand him/her.

Let's take a few examples.

You're an Expressive. Your customer is an Analytical.
As an Expressive you really want to understand your customer as a person. You like to get enthusiastic about things. But that's the wrong approach. Be as systematic, thorough, deliberate and precise as you can in your approach. Provide analysis and facts. Don't get too personal. Don't rush, and prepare to repeat yourself on specific points. Use as much evidence as you can. The Analytical will truly appreciate your ability to stick to the point, provide the details, and focus on results.

Little's
06-11-2007, 01:13 AM
Interesting. I cant figure out which one I am. Was there one for indecisive?http://www.gophergraphics.com/forum/iB_html/non-cgi/emoticons/biggrin.gif